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After reinstalling the windows, firefox sync is not working.

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Hi,

I am using firefox for long time with windows 10. Today I just installed new windows 10 and logged in with previous account but I am not getting any bookmark or password anything. just a fresh browser. Please help me

Regards, Munna

Isisombululo esikhethiwe

If you change the password of the Sync account or request a new password because you do not remember the password then all data previously stored on the Sync server will be removed and this data is lost and can't be recovered.
This is because this password is used to encrypt the data locally before uploading to the Sync server, so only that original password can decrypt content that is on the Sync server.
This is how Sync is designed regarding privacy and security and you should always make sure you do not forget the email address and password for the Firefox account.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

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Any possibility that you changed your Firefox Account password when trying to login?

Helpful?

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Yes, I did changed. I reset the password

Helpful?

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Isisombululo Esikhethiwe

If you change the password of the Sync account or request a new password because you do not remember the password then all data previously stored on the Sync server will be removed and this data is lost and can't be recovered.
This is because this password is used to encrypt the data locally before uploading to the Sync server, so only that original password can decrypt content that is on the Sync server.
This is how Sync is designed regarding privacy and security and you should always make sure you do not forget the email address and password for the Firefox account.

Helpful?

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so If I can remember old password now, is it possible to recover old encrypted data?

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No, once you change the password then this data is gone.

You can look for a C:\Windows.old folder that can possibly have your personal data.

Helpful?

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