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Centriq Login Page Not Loading

  • 4 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu FredMcD

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I'm on an iMac running mac OS Catalina (version 10.15.5). Using Firefox (78.0.2) the Centriq login page (https://app.mycentriq.com/) has stopped loading recently. Firefox has been updated since I last logged in successfully. The login page does properly load using Safari web browser. So, I believe something has changed with the recent Firefox update that is preventing the Centriq login page to load. The one thing I have tried, but did not work, is to turn off Enhanced Tracking Protection for the login page. All help is appreciated. Thank you.

I'm on an iMac running mac OS Catalina (version 10.15.5). Using Firefox (78.0.2) the Centriq login page (https://app.mycentriq.com/) has stopped loading recently. Firefox has been updated since I last logged in successfully. The login page does properly load using Safari web browser. So, I believe something has changed with the recent Firefox update that is preventing the Centriq login page to load. The one thing I have tried, but did not work, is to turn off Enhanced Tracking Protection for the login page. All help is appreciated. Thank you.

Isisombululo esikhethiwe

I found the problem. The duckduckgo browser extension was blocking the content. I removed the extension and the login page now loads successfully. Thank you for the help.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (4)

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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh).
Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

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The Centriq login page does properly load the Firefox is in safe mode.

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Isisombululo Esikhethiwe

I found the problem. The duckduckgo browser extension was blocking the content. I removed the extension and the login page now loads successfully. Thank you for the help.

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Glad to help. Safe Surfing.