Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to use Shopify Checkout with Firefox

  • 5 uphendule
  • 1 inale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu FredMcD

more options

When I try to checkout on a site using Shopify, the credit card fields are unusable. The form fields turn into animations, almost like an animated GIF and will not stop. It is difficult to describe what is going on. Here's what it looks like:https://i.imgur.com/mTJfDeD.mp4. I don't know how else to illustrate the issue. This has been going on for the past several versions of Firefox. I'm currently using 79.0b3 (64-bit) on a Mac.

Isisombululo esikhethiwe

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link}
by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh).
Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (5)

more options

Isisombululo Esikhethiwe

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link}
by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh).
Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Helpful?

more options

Looks like the issue was an Add-on. Thank you.

Helpful?

more options

Glad to help. Safe Surfing.

Could you tell us which one caused the problem as this can help others with similar problems.

Helpful?

more options

NoClickJack was the offending add-on

Helpful?

more options

Well done.

Helpful?

Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.