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Lockup followed by Refresh prompt

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This has happened several times over the last few weeks. I'll be using Firefox with 8-12 tabs open, or even far less, and then suddenly I cannot select any of the tabs. I click on them, and nothing happens. Video and audio will keep playing, but I cannot select anything.

So at this point I quit it, it closes fine, and when I launch it again it prompts me to either start in safe mode or to refresh. I have to restart the PC to get it to launch Firefox normally again.

The only extension I use is uBlock origin.

All Replies (8)

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I added the option to share info on my system, but it doesn't seem to show. I'm on Windows 10 with FF 77 on an i7 2600 powered PC.

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zen said

So at this point I quit it, it closes fine . . .

Are you quiting normally or thru the task manager?
Are you watching more than one clip at a time?
Describe what is in each tab.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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FredMcD said

zen said

So at this point I quit it, it closes fine . . .

Are you quiting normally or thru the task manager?
Are you watching more than one clip at a time?
Describe what is in each tab.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

I quit it normally with the X in the top right. If I select start in safe mode it starts in safe mode, but the prompt will keep showing after that, and not allow me to start the browser normally again until I reboot the PC.

Would it be better to force quit in task manager?

I'm only ever playing 1 video at a time, and the rest of the tabs will just be other sites, like reddit, computer forums etc.

Okulungisiwe ngu zen

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Closing any program via the Task Manager should be avoided if possible,

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down


MemTest LAST UPDATED : 27/09/2013
Could you please run a tool from http://memtest.org/
in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ?
If you use a fixed size for the page file then try the former and let Windows handle the page file.

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I've done plenty of RAM tests with nothing but perfect results, and even if it was a RAM issue, I'd be having issues with other applications, and I'm not.

As for the page file... I let Windows handle all that. It's set to whatever the default is.

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So that's it? Is there no real solution here?

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I called for more help.

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Hi Zen:

"I added the option to share info on my system, but it doesn't seem to show." <--- sorry about that, perhaps there is a bug in our support.mozilla.org system (which I will investigate)

Anyhow to help us help you further, please copy and paste the output of the following special URL

about:support

into a reply so we can get your troubleshooting info

Cheers!

....Roland

Okulungisiwe ngu Roland Tanglao

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