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Firefox won't sync history/bookmarks - but will "Send tabs to device"

  • Akukho zimpendulo
  • 2 zinale nkinga
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Hi, Sync well, won't!

I've logged in fine, but on three devices (2 x windows 10, 1 x Android 10), it wont sync - although it will send tabs amongst the devices.

I've tried one of the Win10 on two networks.

I click Sync, and I get no error messages, but nothing happens. If I check the about:sync-log, I see the following:

Error log is as follows:

1593531177425 Sync.LogManager DEBUG Flushing file log 1593531177426 Sync.BulkKeyBundle INFO BulkKeyBundle being created for undefined 1593531177436 Sync.LogManager DEBUG Log cleanup threshold time: 1592667177436 1593531177445 Sync.LogManager DEBUG Done deleting files. 1593531639260 FirefoxAccounts INFO Polling device commands. 1593531639261 Sync.Service DEBUG User-Agent: Firefox/77.0.1 (Windows NT 10.0; Win64; x64) FxSync/ 1593531639261 Sync.Service INFO Starting sync at 2020-06-30 16:40:39 in browser session IlbH5FF_JT0T 1593531639261 Sync.Service DEBUG In sync: should login. 1593531639261 Sync.Service INFO User logged in successfully - verifying login. 1593531639262 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1593531639262 FirefoxAccounts DEBUG getOAuthToken enter 1593531639263 FirefoxAccounts TRACE getCachedToken returning cached token 1593531639263 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1593531639263 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1593531639263 Sync.Status DEBUG Status.login: => success.status_ok 1593531639263 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1593531639263 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1593531639263 Services.Common.RESTRequest DEBUG GET request to 1593531639266 Services.Common.RESTRequest DEBUG GET request to 1593531639769 Sync.Resource DEBUG GET fail 401 1593531639769 Sync.Resource WARN GET request to failed with status 401 1593531639770 Sync.Service WARN 401: login failed. 1593531639770 Sync.BrowserIDManager DEBUG _findCluster has a pre-existing clusterURL, so fetching a new token token 1593531639770 Sync.BrowserIDManager INFO Getting keys 1593531639771 Sync.BrowserIDManager INFO Getting an assertion from: 1593531639771 FirefoxAccounts DEBUG enter getAssertion() 1593531639771 FirefoxAccounts DEBUG getKeypairAndCertificate: already have keyPair and certificate 1593531639771 FirefoxAccounts DEBUG getAssertionFromCert 1593531639772 Services.Common.RESTRequest DEBUG GET 304 1593531639772 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 1593531639772 Sync.BrowserIDManager DEBUG Getting a token using an Assertion 1593531639772 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: 1593531639772 Services.Common.RESTRequest DEBUG GET request to 1593531639786 Services.Common.RESTRequest DEBUG GET 200 1593531639786 Hawk DEBUG (Response) /account/device/commands?index=0: code: 200 - Status text: OK 1593531639786 Hawk DEBUG Clock offset vs -786 1593531640290 Services.Common.RESTRequest DEBUG GET 200 1593531640290 Services.Common.TokenServerClient DEBUG Got token response: 200 1593531640290 Services.Common.TokenServerClient DEBUG Successful token response 1593531640290 Sync.Status DEBUG Status.login: success.status_ok => success.login 1593531640290 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 1593531640290 Sync.BrowserIDManager DEBUG _findCluster returning 1593531640290 Sync.BrowserIDManager DEBUG Cluster value = 1593531640290 Sync.Status DEBUG Status.login: success.login => 1593531640290 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1593531640291 Sync.ErrorHandler ERROR Sync encountered a login error 1593531640291 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1593531640291 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1593531640292 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1593531640292 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: JS Stack trace: onNotify@service.js:1041:15 1593531640293 Sync.Service DEBUG Not syncing: login returned false. 1593531640293 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Anyone got any idea?



All Replies (1)

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Additional info - I've now checked this on another device which has no link to a corporate network, same results, in a pastebin this time cos it's neater.


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