If your Spotify isn’t working as expected, or you’re having issues with playback or the app itself, here are some troubleshooting steps to try: * Restart the Spotify app. * Log out and back in. * Check the app is up-to-date. * Close any other apps you’re not using. * Reinstall the app. * Note: After reinstalling, you'll need to redownload any music you've made available for offline listening. * Check the app isn’t set to Offline mode. * If possible, try a different internet connection. If this works, see 'Check the connection' below. * Try playing on a different device, or with the web player. If this works, your inability to play on the first device could be an issue with the device itself: # Check the device is supported and up to date. # Your device should have at least 250MB available memory (you may want to remove any unnecessary files and apps). # You may need to perform further troubleshooting with the device's manufacturer. # If you’re listening on desktop, check your firewall isn’t blocking Spotify. * Check @SpotifyStatus for any ongoing issues. Tip: We recommend using Spotify with a WiFi connection, on a supported device that has at least 250MB available memory.