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Hi,

Firefox is not downloading onto my new Mac.

Thanks for your help.

All Replies (2)

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Is there a particular issue that you are experiencing when trying to download Firefox on your Mac?

Perhaps the How to download and install Firefox on Mac page will have some more information that can help you.

Helpful?

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If there is a problem with updating or with the permissions then best is to download the full version and trash the currently installed Firefox application to do a clean reinstall.

Download a new copy of the Firefox application and save the Disk Image file to the desktop Firefox 77.0.1:

  • trash the currently installed Firefox application (open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean reinstall
  • install the new version that you have downloaded

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.


Make sure you install Firefox properly and that you do not run Firefox from within the DMG (Disk Image) file.

Open the Firefox Disk Image file and drag the Firefox application to the Applications folder on your hard drive. You shouldn't double-click the Firefox application to run it from the Disk Image, but instead drag it out of the DMG folder.

Helpful?

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