Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Audio doesn't work on Firefox

more options

I got a new computer recently, and the audio doesn't work on Firefox. Videos play normally, there's just no sound. I initially thought it was the computer, but when I tried on another browser, the audio worked fine. After searching for answers, I downloaded Adobe Flash and made sure it was listed in my Add-ons, but still no sound.

Help?!

Isisombululo esikhethiwe

For anyone else with this issue, the Volume Mixer on my computer had Firefox on mute. Here's directions! https://support.mozilla.org/en-US/kb/what-to-do-if-firefox-wont-play-any-sounds

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

more options

I tried all the suggestions on this page: https://support.mozilla.org/en-US/questions/1200717, unchecking "Use hardware acceleration," making sure my drivers were updated, and Refreshed Firefox. Still no audio on any website on Firefox.

Helpful?

more options

Does this also affect audio (mp3) files you play with the HTML5 media player ?

Are there media (audio) related messages in the Web console or Browser Console ?

Helpful?

more options

Isisombululo Esikhethiwe

For anyone else with this issue, the Volume Mixer on my computer had Firefox on mute. Here's directions! https://support.mozilla.org/en-US/kb/what-to-do-if-firefox-wont-play-any-sounds

Helpful?

Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.