Three New Issues with Browser
Hello, I have three new problems with my Firefox browser: 1. I can no longer use Firefox to pay online with StateFarm. This started suddenly a few months ago. I had no problem navigating to the payment login page with State Farm, then one day I clicked the link and received an error page. I called State Farm Technical service and they suggested I try another browser. It works fine in Chrome. I like exclusively using Firefox. Can this link be made to work on Firefox again? 2. All of a sudden Firefox stopped opening links in webpage. It doesn't open a new tab, it doesn't open Adobe Acrobat. All I get is a flash of the download arrow. I then need to go through multiple steps to download/open/save whatever it is I'm looking for. If I don't see the flashing download arrow, it just looks like nothing has happened. I'm assuming this change came in some update recently. I have looked in options, but don't see how I can reset the options so links open automatically. 3. In Options, I noticed a banner iYour browser is being managed by your organization. I use Avast. Your article about this suggests turning off Avast for web browsing, but that is advice in direct opposition to my computer guy. I don't care about the banner if I know why it's there. There is no harm coming from it, right?
All Replies (3)
Hello ksconsulting,
Try Refreshing your Browser:-
- To do this, click the menu button at the top right corner of the Firefox window.
- Click the “Help” option near the bottom of the menu.
- Click the “Troubleshooting Information” option in the Help menu.
- Click the “Refresh Firefox” button at the top right corner of the Troubleshooting Information page.
- You’ll be warned that this will remove your browser add-ons, reset your customizations, and revert other browser data to the default settings. Click “Refresh Firefox” to confirm you want to make these changes.
If it doesn't solved your problem, then feel free to ask in Reply Section. Thanks for raising your question in Mozilla Support Forum.
Which issue are referring to here? Is this something to fix all three problems?
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows a blueish highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check in the Web Console what content is blocked.
- "3-bar" menu button or Tools -> Web Developer
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Remove the Cookies" for websites that cause problems:
- Options/Preferences -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Safe Mode start window