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Lost Logins/Passwords Version 77.0.1

  • 5 uphendule
  • 1 inale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu jscher2000

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I have read the support articles and they don't seem to apply to my issue. I have the key4.json file and can't find an older profile folder to copy from. This is extremely frustrating and any help is appreciated.

JB

All Replies (5)

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Hi JB, sorry to hear about this problem. First, could you back up the two files --

  • logins.json
  • key4.db

-- by copy/pasting them to your Windows desktop or Documents folder.

It would be helpful to get a better understanding of the symptoms.

On the Lockwise page, does it mention that you have a certain number of logins but none are listed? Or does it show 0 saved logins?

Does your profile folder contain a file named logins.json-corrupt (or similar "corrupt" file name)?

Do you recall resetting any passwords recently that affect saved logins such as a "Master Password"?

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Thank you for the quick response jscher2000. See my responses below.


Hi JB, sorry to hear about this problem. First, could you back up the two files --

   logins.json
   key4.db 

-- by copy/pasting them to your Windows desktop or Documents folder. DONE

It would be helpful to get a better understanding of the symptoms.

On the Lockwise page, does it mention that you have a certain number of logins but none are listed? Or does it show 0 saved logins?

It showed 0 logins. I have logged into 3 pages since the problem started so those are there now.

Does your profile folder contain a file named logins.json-corrupt (or similar "corrupt" file name)?

I do not see any "corrupt" files. The logins.json was listed as logins.json.tmp. After I backed it up to the desktop I tried removing the "tmp" and restarting firefox but this did not help.

Do you recall resetting any passwords recently that affect saved logins such as a "Master Password"?

I have not reset the master password.

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Hi JB, was this the only data zapped in the update, everything else is normal?

There is a third party utility program that understands how to use key4.db to read out the logins in a logins.json file. You can tell it to look at the file on your desktop and see whether it detects logins in there that Firefox doesn't.

https://www.nirsoft.net/utils/passwordfox.html

If it's just the new stuff, then we'll have to keep digging.

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Everything else seems to be in tact. Bookmarks, etc are all still there. I ran password fox and it only sees the password that I have added today in the profile directory. I was unable to get it to run against the file on my desktop.

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Well, we may need to enter the realm of file recovery. These are some options in that direction:

First, set Windows to show hidden files and folders:

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Deleted File Recovery

A tool like Recuva can recover some erased files. This could be useful to track down recently removed files.

As you know, the usual path for a Firefox profile is:

C:\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles\

Individual profile folder names have a random portion, like

d39tx201.default-release

Can you find any recently deleted logins.json and key4.db files? Probably key4.db wasn't changed by the deletions, so if you can only find recent logins.json files, that would still be good news.

Shadow Copies

You can use a utility program to search inside restore points to try to locate an old file that's usable. (Please do NOT try to use the built-in Windows System Restore for this because you probably would lose data.)

Download and run one of these two programs:

Within the most recent restore point shown in the program, you can explore along this path to see whether you can find a shadow copy of your profile:

\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles\

You can export logins.json/key4.db files to a convenient location such as your currently live desktop.

Any luck?