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Logging in to websites

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Tried to log in to my account on a major Australian communications website. The appropriate "Login" button did not do anything. A question to the website help desk resulted in being told to change browser. I tried both Explorer and Google Chrome and they both worked fine. When I open the Telstra Box Office website ( and click on the "Log In" box, the box is highlighted by dotted lines but nothing happens. It does not take me anywhere to login.

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Do you have the Enhanced Tracking Protection (ETP) settings set to anything other than Standard?

The website works fine for me when I am using the standard setting, but if I use Strict or certain combinations of Custom settings, the code that controls the login button gets blocked by ETP. This could be resolved by setting ETP back to Standard or disabling it on that website completely.

If it's not ETP, you may have a privacy add-on installed on Firefox. Add-ons like ad blockers and other content filters can cause certain websites to break if they detect some tracking content. An easy way to check this would be to run Firefox in Safe Mode to see if the issue goes away. If the issue isn't there when you are in safe mode, there's probably an add-on causing this issue.

Many content blocking add-ons have the ability to whitelist certain websites, which would prevent this issue from happening.

Hope this helps.

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Set ETP to Standard, but problem still persists.

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Does the issue still happen in Firefox safe mode?

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How do I set "SAFE MODE"?

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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window