Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

Firefox screenshots will not work

  • 10 uphendule
  • 1 inale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu hgw53t

more options

I cannot copy or download any screenshots I take. I download, computer shows "failed" every time. I copy into a new notepad on my computer using the copy link & then Control + V, it does nothing. I do get a message that the screenshot I take has been copied to the clipboard. What could be the problem?

Thank you in advance.

Okulungisiwe ngu hgw53t

Isisombululo esikhethiwe

Here are links to a mozilla articles that may offer some insight to screenshot.

https://wiki.mozilla.org/Firefox/Screenshots/FAQs

https://support.mozilla.org/en-US/kb/firefox-screenshots

One section says that screenshot does not work in Private Browsing mode. Are you using that mode? Tools | Options | Privacy & Security --> History --> Always use private browsing mode (checked).

The second link shows how to check firefox about:config to check the internal setting. extensions.screenshots.disabled should be 'false'

Or you may have a corrupt file that is preventing Firefox for working as designed. Some times you can solve that type of problem by

  1. restarting your browser,
  2. restarting your device, or possibly
  3. uninstall/reinstall firefox.
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (10)

more options

hgw53t said

Okulungisiwe ngu hgw53t

Helpful?

more options

You can only paste a screenshot in an image editor or HTML capable application. I don't think that Notepad falls in this category. Download however should make it possible to save the screenshot locally as a .jpg image.

Are you using the builtin Firefox screenshot feature or an extension ?

Helpful?

more options

I'm using the builtin Firefox screenshot feature.

Helpful?

more options

Notepad and Notepad++ are TEXT editors and do not allow the display of images. As cor-el mentioned in his post, your screenshot can only be copied from the clipboard into an IMAGE friendly application.

Okulungisiwe ngu gild

Helpful?

more options

What happens if you try to download the screenshot ?

Do you get a prompt where to save the image and under what name ?

The screenshot will normally be saved to the default download location as set in "Options/Preferences -> General -> Downloads", so make sure you have write permission to this location.

Helpful?

more options

Here is a screenshot from my Paint Program on my computer:

Helpful?

more options

When you take a screenshot with the ... menu, either full page or visible are you given the choice to either 'Copy' or 'Download'? Does the download (to a folder) also fail? It should open a window to save to a folder.

Helpful?

more options

I click on the download button & all I get is the "failed......" as shown in my last post (screenshot). It does not open a window to save to a folder. I have looked in my downloads & documents & they are not being saved.

Helpful?

more options

Isisombululo Esikhethiwe

Here are links to a mozilla articles that may offer some insight to screenshot.

https://wiki.mozilla.org/Firefox/Screenshots/FAQs

https://support.mozilla.org/en-US/kb/firefox-screenshots

One section says that screenshot does not work in Private Browsing mode. Are you using that mode? Tools | Options | Privacy & Security --> History --> Always use private browsing mode (checked).

The second link shows how to check firefox about:config to check the internal setting. extensions.screenshots.disabled should be 'false'

Or you may have a corrupt file that is preventing Firefox for working as designed. Some times you can solve that type of problem by

  1. restarting your browser,
  2. restarting your device, or possibly
  3. uninstall/reinstall firefox.

Okulungisiwe ngu gild

Helpful?

more options

Uninstalling/ Reinstalling seemed to do the trick. I don't believe I had ever done that before. I would usually Refresh Firefox if I had a problem. Thanks!

Helpful?

Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.