Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Have Firefox v75, 64 bit, on Windows 7 machine (latest). Firefox keeps trying to "download latest".

more options

I have a fresh install of Firefox Version 75 64 bit on a Windows 7 machine. If I open a picture or other material copied from the web and saved to the machine, Firefox attempts to "download latest" even though I HAVE THE LATEST. I have never had a systemic problem with Firefox before. The computer was custom built hardware for Windows 8, but has 7 running on it. I plan to upgrade to Windows 10 but do not want to do so at present. Firefox runs fine except for this constant and annoying attempt to update which I have to abort.

All Replies (2)

more options

Is this only when you open something?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

Safe Mode didn't help, removing Flash didn't help. Attaching screenshot in case I wasn't clear in description of what happens when I open a stored picture.