Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Since some companies I have accounts with have updated their sites they are all broken in Firefox but not other browsers

  • 5 uphendule
  • 1 inale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu cor-el

more options

Since some of the companies that I have online accounts with have updated their sites I am finding they are all broken in Firefox but not Chrome. Either the pages do not load at all or they load but without the login boxes. I really do prefer Firefox. Can your next update resolve this? Soon I hope.

I am running Mac OS X 10.11.6

Thanks

Since some of the companies that I have online accounts with have updated their sites I am finding they are all broken in Firefox but not Chrome. Either the pages do not load at all or they load but without the login boxes. I really do prefer Firefox. Can your next update resolve this? Soon I hope. I am running Mac OS X 10.11.6 Thanks

Isisombululo esikhethiwe

THANK YOU SO MUCH FRED.

I went through all of your suggestions, and while they did not solve the problem, they led me to what did. I am rather embarrassed to say, that the problem was an extension I was running. Should have been the very first thing I looked at... but... I should add though, for others, this problem which is sites not loading and, more specifically, commercial sites (like phone companies, cloud security services, stores); they had all, somewhat recently, updated their sites to better suit phones and tablets. In some cases the sites, simply, did not load -- blank page. In others, the site looked fine but the login windows/frames were either non-existent or they didn't work. Also, a lot of the links did not work...and other small things. So, I will cut to the chase now. The culprit was an extension that Firefox has sanctioned for a long time, so I didn't consider it -- that extension is called 'NoScript' -- has never caused a problem in the past but something needs to be updated in it now -- my guess. Again, my thanks to you Fred. Everyone keep safe.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (5)

more options

Please provide a public link (no password) that we can check out. No Personal Information Please !

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

more options

Isisombululo Esikhethiwe

THANK YOU SO MUCH FRED.

I went through all of your suggestions, and while they did not solve the problem, they led me to what did. I am rather embarrassed to say, that the problem was an extension I was running. Should have been the very first thing I looked at... but... I should add though, for others, this problem which is sites not loading and, more specifically, commercial sites (like phone companies, cloud security services, stores); they had all, somewhat recently, updated their sites to better suit phones and tablets. In some cases the sites, simply, did not load -- blank page. In others, the site looked fine but the login windows/frames were either non-existent or they didn't work. Also, a lot of the links did not work...and other small things. So, I will cut to the chase now. The culprit was an extension that Firefox has sanctioned for a long time, so I didn't consider it -- that extension is called 'NoScript' -- has never caused a problem in the past but something needs to be updated in it now -- my guess. Again, my thanks to you Fred. Everyone keep safe.

more options

That was very good work. Well Done.

more options

I have been unable to log into chase.com for about 3 days using Firefox - previously it was fine. Further, I CAN log onto chase.com using either Edge or Chrome - only with Firefox is there a problem, and I can log onto ALL other sites using Firefox. I have cleared cookies from the chase.com site by clicking on the "padlock" in the address bar, cleared the cache, and disabled the hardware accelerator - nothing helped. When I log into the chase.com website, I get only a white screen with a two inch solid blue bar roughly in the center of the screen. Help!

more options

Hi floodmp

This can be a problem with Kaspersky software.