Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox opens but is unresponsive

  • 2 uphendule
  • 1 inale nkinga
  • 13 views
  • Igcine ukuphendulwa ngu philipp

more options

New problem: not had a problem before with Firefox

I have tried opening Firefox, window opens but is unresponsive I have tried: Safe mode Refresh Uninstall and reinstall

Using version 75.0 64 bit on server 2019

Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

hi, we have seen a couple of reports where external software (like netsupport school) was hooking into firefox causing this. a firefox beta version 76.0b5 was just released and has a potential fix for this - could you try it?: https://www.mozilla.org/firefox/all/#product-desktop-beta

on the first start it will likely exhibit the same problem, but after you force-close it once and restart the beta build, firefox should hopefully be back in working order.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

more options

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Helpful?

more options

Isisombululo Esikhethiwe

hi, we have seen a couple of reports where external software (like netsupport school) was hooking into firefox causing this. a firefox beta version 76.0b5 was just released and has a potential fix for this - could you try it?: https://www.mozilla.org/firefox/all/#product-desktop-beta

on the first start it will likely exhibit the same problem, but after you force-close it once and restart the beta build, firefox should hopefully be back in working order.

Helpful?

Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.