Firefox opens but is unresponsive
New problem: not had a problem before with Firefox
I have tried opening Firefox, window opens but is unresponsive I have tried: Safe mode Refresh Uninstall and reinstall
Using version 75.0 64 bit on server 2019
Isisombululo esikhethiwe
hi, we have seen a couple of reports where external software (like netsupport school) was hooking into firefox causing this. a firefox beta version 76.0b5 was just released and has a potential fix for this - could you try it?: https://www.mozilla.org/firefox/all/#product-desktop-beta
on the first start it will likely exhibit the same problem, but after you force-close it once and restart the beta build, firefox should hopefully be back in working order.
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0All Replies (2)
Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;
- Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
- Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
Configure firewalls so that Firefox can access the Internet. {web link}
Isisombululo Esikhethiwe
hi, we have seen a couple of reports where external software (like netsupport school) was hooking into firefox causing this. a firefox beta version 76.0b5 was just released and has a potential fix for this - could you try it?: https://www.mozilla.org/firefox/all/#product-desktop-beta
on the first start it will likely exhibit the same problem, but after you force-close it once and restart the beta build, firefox should hopefully be back in working order.