Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

No matter what I try, I cannot get Firefox to open, except in Windows 10 safe mode - not Firefox safe mode (won't open), Win 10 safe mode

  • 3 uphendule
  • 2 zinale nkinga
  • Igcine ukuphendulwa ngu FredMcD

more options

Tried refresh, change profile, reinstall, delete profile, delete all Firefox folders in C drive, open in Firefox safe mode (won't open) - I have tried every trick on the official 'Firefox won't open' advice page - no luck. Yet it will open using Win 10 safe mode... ... please help if you can.

All Replies (3)

more options

benzyone said

. . . . except in Windows 10 safe mode . . .

When a computer is started in Safe Mode, only system programs are running. As a test, disable your protection programs.

more options

Thanks for the suggestion, unfortunately it didn't work for me.

My fix - run FF in Win 8 compatibility mode. Only thing that worked. Imperfect but a workaround nonetheless.

more options

I called for more help.