Firefox has stopped working (c0000005)
Hello. I was running Firefox version 43 and installed 73 over it. When i click to run 73 I immediately got a window that says Firefox has stopped working: check online for a solution/close/debug. i uninstalled and reinstalled a few times, deleted all the Mozilla data on my machine and still had the exact same problem w/ 73 and 72:
Problem signature:
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 73.0.1.7352 Application Timestamp: 5e4abc33 Fault Module Name: StackHash_312e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000005 Exception Offset: 000000006fff150a OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 312e Additional Information 2: 312e0f649e68df8b8010198c924de691 Additional Information 3: 671a Additional Information 4: 671a768defe2b30923278b2a33d2cb4d
Problem signature:
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 72.0.2.7321 Application Timestamp: 5e221d28 Fault Module Name: StackHash_312e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000005 Exception Offset: 000000006fff150a OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 312e Additional Information 2: 312e0f649e68df8b8010198c924de691 Additional Information 3: 048c Additional Information 4: 048ce306801d3b35181c2a2508032b29
I have comodo and peerblock installed, but I turned them off during the download and installation. I rolled back to 43 and for the moment it seems to be working fine. I'm on Windows 7. I've found questions similar to this, but not exactly the same. One suggested using version 72, but that didn't solve the problem.
Thanks very much.
All Replies (4)
Some Windows 7 users reported crashes and dysfunctionality with Firefox 73.0, but those should have been fixed in the 73.0.1 update. They also should not affect Firefox 72.0.2, so perhaps that was not related to what ails your system now.
Firefox 43 is ancient history now. If you can't run Firefox 73.0.1, maybe you can run the Extended Support Release of Firefox 68. At least that is getting security patches:
Does Firefox send a crash report ?
If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
See also:
Okulungisiwe ngu cor-el
hey thanks so much for responding to me. after rolling back to 43, it auto updated and now 69.0 (64-bit) seems to be working. i stopped the auto--update so that it won't put me back into a version that caused me problems. 69 is reasonably current?
it was not set up to send crash reports, and if i try those versions again, i won't be able to get in to enable that.
it will most likely be comodo causing your problems: https://bugzilla.mozilla.org/show_bug.cgi?id=1590430