Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox stops installing and says it was interrupted?

  • 2 uphendule
  • 1 inale nkinga
  • 59 views
  • Igcine ukuphendulwa ngu cor-el

more options

The installation progress bar stops at about 75% and then a message appears saying, ‘Hmm. For some reason, we could not install Firefox. Choose OK to start again’. BUT it won’t start again and if I try to download from your website, the whole process happens again. This is very frustrating as many of the websites I use, are linked to Firefox. Please advise.

Isisombululo esikhethiwe

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

more options

First, let's make sure your system is clean.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

more options

Isisombululo Esikhethiwe

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.