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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox won't display Online Payments in Bank of America's website. I have to use Chrome. FF Finds 2799 improbable solutions.

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  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu jscher2000

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Firefox just goes to the page but displays nothing in Online Banking Payments for Bank Of America. I have disabled everything I can find that blocks access, I can use Chrome an I may have to switch.

Isisombululo esikhethiwe

Do you get a page that's completely blank or seems to be waiting indefinitely? Here's one thing to check:

Please make sure the redirect block is turned off:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button accepting the risk.

(2) In the search box above the list, type or paste access and pause while the list is filtered

(3) If the accessibility.blockautorefresh preference is bolded and "modified" or "user set" to true, double-click it to restore the default value of false

Another potential issue is Content Blocking, although I don't think a bank site should suffer from that issue. Always worth a glance at the left end of the address bar to see whether the shield indicates any blocking activity on the site. More info: Enhanced Tracking Protection in Firefox for desktop.


Also, as a general diagnostic, we typically suggest:

Could you test in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (1)

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Isisombululo Esikhethiwe

Do you get a page that's completely blank or seems to be waiting indefinitely? Here's one thing to check:

Please make sure the redirect block is turned off:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button accepting the risk.

(2) In the search box above the list, type or paste access and pause while the list is filtered

(3) If the accessibility.blockautorefresh preference is bolded and "modified" or "user set" to true, double-click it to restore the default value of false

Another potential issue is Content Blocking, although I don't think a bank site should suffer from that issue. Always worth a glance at the left end of the address bar to see whether the shield indicates any blocking activity on the site. More info: Enhanced Tracking Protection in Firefox for desktop.


Also, as a general diagnostic, we typically suggest:

Could you test in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?