Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I dont get an reset password email!?!

more options

I have tried several times to reset my password but never gets an reset password email.

All Replies (1)

more options

Check your junk/spam folder. A lot of email providers will filter automated messages into those folders.

Another thing to try is to add the accounts@firefox.com to your contacts list. This usually makes it a trusted sender and will typically allow the email to pass through your email provider's filters that may be blocking the email entirely.

See I'm having problems confirming my Firefox Account for more information.

Also, make sure that any automated messages or vacation replies setup on your email address are disabled, since automated replies sent back to the Firefox Accounts system are often treated as an error message and the reset code gets invalidated.

Hope this helps.