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Eset Antivirus Banking and Online Protection not working with Firefox Now

Kuphostiwe

I am having problems with Eset Antivirus Banking and Online Protection not working with Firefox. It works ok with Microsoft Explorer. Firefox seems to lock up.

I am having problems with Eset Antivirus Banking and Online Protection not working with Firefox. It works ok with Microsoft Explorer. Firefox seems to lock up.
Isicaphuno

Eminye Imininingwane Yohlelo

Fakela amapulagi

uBlock & Adblock

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:73.0) Gecko/20100101 Firefox/73.0

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4396 izisombululo 61669 izimpendulo
Kuphostiwe

You should contact Eset support.

You should contact Eset support.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

I spent 4 hrs on a chat with Eset with no results. The tech tried to get me to switch to Microsoft Explorer

I spent 4 hrs on a chat with Eset with no results. The tech tried to get me to switch to Microsoft Explorer
Ingabe lokhu kube usizo kuwena?
Isicaphuno
FredMcD
  • Top 10 Contributor
4396 izisombululo 61669 izimpendulo
Kuphostiwe

I called for more help. Have you tried disabling Eset on Firefox?

I called for more help. Have you tried disabling Eset on Firefox?
Ingabe lokhu kube usizo kuwena? 0
Isicaphuno
jscher2000
  • Top 10 Contributor
8959 izisombululo 73405 izimpendulo
Kuphostiwe

Thank you for the report. Does it prevent Firefox from starting, or prevent tabs from loading? What are the symptoms?

I think a number of "exploit protection" programs that hook into Firefox processes may need to be updated to work with Firefox 73. Meanwhile, the Firefox developers are writing and testing patches to address this issue, but I don't know when they might actually be ready for release.

Thank you for the report. Does it prevent Firefox from starting, or prevent tabs from loading? What are the symptoms? I think a number of "exploit protection" programs that hook into Firefox processes may need to be updated to work with Firefox 73. Meanwhile, the Firefox developers are writing and testing patches to address this issue, but I don't know when they might actually be ready for release.
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Isicaphuno

Umnikazi wombuzo

Firefox will partially open, but when typing in the URL, Firefox won't do anything. It acts as if Firefox has froze. I worked with Eset for over 4 hours. Eset support basically gave up.

Thanks for your help, Brent

Firefox will partially open, but when typing in the URL, Firefox won't do anything. It acts as if Firefox has froze. I worked with Eset for over 4 hours. Eset support basically gave up. Thanks for your help, Brent
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Isicaphuno
cor-el
  • Top 10 Contributor
  • Moderator
17865 izisombululo 161655 izimpendulo
Kuphostiwe

Does this work properly when you boot the computer in Windows Safe mode with network support ?


If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows an highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check in the Web Console what content is blocked.


You can check in the Web Console for messages about blocked content.

Does this work properly when you boot the computer in Windows Safe mode with network support ? *https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *https://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 ----- If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content. *make sure your extensions and filters are updated to the latest version *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Firefox shows an highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content. *click the shield icon for more details and possibly disable the protection You can check in the Web Console what content is blocked. *"3-bar" menu button or Tools -> Web Developer *https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop ----- You can check in the Web Console for messages about blocked content. *https://developer.mozilla.org/en-US/Tools/Web_Console
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Isicaphuno

Umnikazi wombuzo

I could never get Eset to run in Windows safemode. I tried running Eset banking protection with Firefox in safemode, but Firefox still has the same problem.

Brent

I could never get Eset to run in Windows safemode. I tried running Eset banking protection with Firefox in safemode, but Firefox still has the same problem. Brent
Ingabe lokhu kube usizo kuwena?
Isicaphuno
FredMcD
  • Top 10 Contributor
4396 izisombululo 61669 izimpendulo
Kuphostiwe

Morpheus65 said

I could never get Eset to run in Windows safemode

The purpose of Computer Safe Mode is to see if the problem goes away. That will tell us something.

''Morpheus65 [[#answer-1290053|said]]'' <blockquote> I could never get Eset to run in Windows safemode </blockquote> The purpose of Computer Safe Mode is to see if the problem goes away. That will tell us something.
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Isicaphuno

Impendulo Ewusizo

Eset told this morning that their techs are working on the problem. Brent

Eset told this morning that their techs are working on the problem. Brent
Ingabe lokhu kube usizo kuwena? 1
Isicaphuno
FredMcD
  • Top 10 Contributor
4396 izisombululo 61669 izimpendulo
Kuphostiwe

Good to hear. Please keep us posted.

Good to hear. Please keep us posted.
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Isicaphuno
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