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Isithangami Sabeseki

After Update to version 73 can't visit any page - Windows 7

Kuphostiwe

After upgrading to Firefox 73, my browser can't load any webpage. This happens if I type the url, click on a bookmark or even follow a link on an email. If I try other browsers, all pages load normally. No add-ons are enabled on Firefox. Also, I noticed that the about:config page isn't loading. If I revert back to an older version, like 67.0, the normal operation restores. But, with the next Firefox restart that installs the update 73 the problem reappears. I have also checked to see if Firefox runs in compatibility mode but it didn't. Please help me solve this issue.

After upgrading to Firefox 73, my browser can't load any webpage. This happens if I type the url, click on a bookmark or even follow a link on an email. If I try other browsers, all pages load normally. No add-ons are enabled on Firefox. Also, I noticed that the about:config page isn't loading. If I revert back to an older version, like 67.0, the normal operation restores. But, with the next Firefox restart that installs the update 73 the problem reappears. I have also checked to see if Firefox runs in compatibility mode but it didn't. Please help me solve this issue.

Isisombululo esikhethiwe

I think there is a minor update planned for Firefox 73 next week to comes with a fix, so keep an eye on that. Note that you should use Nightly build with a separate profile (Nightly might do that automatically) because otherwise you will corrupt your current profile for release.

See also:

  • Bug 1614885 - Firefox 73 no longer able to load content when launched in Win7 compatibility mode

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

Funda le mpendulo ngokuhambisana nalesi sihloko 1
Isicaphuno

Eminye Imininingwane Yohlelo

Fakela amapulagi

None

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0

Eminye Imininingwane

philipp
  • Top 25 Contributor
  • Moderator
5348 izisombululo 23617 izimpendulo
Kuphostiwe

hi, are you using any extraordinary security setup (sandboxie, or other tools/settings that are not commonly in use) and do you see any entries related to firefox in the applications section of the windows event viewer when you launch the browser?

hi, are you using any extraordinary security setup (sandboxie, or other tools/settings that are not commonly in use) and do you see any entries related to firefox in the applications section of the windows event viewer when you launch the browser?
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Hi, no security tool is installed and unfortunately no entries in event viewer in the application section as in system section as well.

Hi, no security tool is installed and unfortunately no entries in event viewer in the application section as in system section as well.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
Scribe 737 izisombululo 3533 izimpendulo
Kuphostiwe

Hi, this is often caused by a security program or anti-virus which may need updating. To test, disable your AV (you have already confirmed that you don't have any other security programs) and see if Firefox is OK.

Also work through Firefox can't load websites but other browsers can.

Just to confirm that Run this program in compatibility mode for: must be deselected.

If you use userChrome.css - you don't have it if you don't know what it is, this is also an unlikely but possible suspect, and can be disabled to test by placing /* before, and */ after the file in the chrome folder, then restarting Firefox.

Hi, this is often caused by a security program or anti-virus which may need updating. To test, disable your AV (you have already confirmed that you don't have any other security programs) and see if Firefox is OK. Also work through [[Firefox can't load websites but other browsers can]]. Just to confirm that '''Run this program in compatibility mode for:''' must be deselected. If you use '''userChrome.css''' - you don't have it if you don't know what it is, this is also an unlikely but possible suspect, and can be disabled to test by placing '''/*''' before, and '''*/''' after the file in the '''chrome''' folder, then restarting Firefox.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
philipp
  • Top 25 Contributor
  • Moderator
5348 izisombululo 23617 izimpendulo
Kuphostiwe

could you test if the issue is fixed in today's nightly test builds?: https://www.mozilla.org/firefox/all/#product-desktop-nightly

could you test if the issue is fixed in today's nightly test builds?: https://www.mozilla.org/firefox/all/#product-desktop-nightly
Ingabe lokhu kube usizo kuwena?
Isicaphuno
CNCC 0 izisombululo 17 izimpendulo
Kuphostiwe

I've had a similar problem after updating to Firefox 70 on my Windows 7. It only works if I boot Windows 7 in Safe Mode. If I boot it in Normal Mode none of the pages load except for when I click Help->Troubleshooting Information. And in my case downgrading Firefox back to versions 60s and even 50s didn't help at all.

[https://support.mozilla.org/en-US/questions/1278362 I've had a similar problem after updating to Firefox 70 on my Windows 7.] It only works if I boot Windows 7 in Safe Mode. If I boot it in Normal Mode none of the pages load except for when I click Help->Troubleshooting Information. And in my case downgrading Firefox back to versions 60s and even 50s didn't help at all.

Okulungisiwe ngu CNCC

Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

@Scribe: I disabled the AV program but no luck. alos, I confirm that Run this program in combatibility mode is unchecked. I don;t know what userChrome.css is but I checked it now and it not present.

@philipp: Yes, the nightly version worked! Should I remain with this version, waiting for a working update?

@Scribe: I disabled the AV program but no luck. alos, I confirm that '''Run this program in combatibility mode''' is unchecked. I don;t know what userChrome.css is but I checked it now and it not present. @philipp: Yes, the nightly version worked! Should I remain with this version, waiting for a working update?
Ingabe lokhu kube usizo kuwena?
Isicaphuno
cookiezzz 0 izisombululo 3 izimpendulo
Kuphostiwe

Nightly 75.0B1 works for me!

Nightly 75.0B1 works for me!
Ingabe lokhu kube usizo kuwena?
Isicaphuno
cor-el
  • Top 10 Contributor
  • Moderator
17846 izisombululo 161524 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

I think there is a minor update planned for Firefox 73 next week to comes with a fix, so keep an eye on that. Note that you should use Nightly build with a separate profile (Nightly might do that automatically) because otherwise you will corrupt your current profile for release.

See also:

  • Bug 1614885 - Firefox 73 no longer able to load content when launched in Win7 compatibility mode

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

I think there is a minor update planned for Firefox 73 next week to comes with a fix, so keep an eye on that. Note that you should use Nightly build with a separate profile (Nightly might do that automatically) because otherwise you will corrupt your current profile for release. See also: *[https://bugzilla.mozilla.org/show_bug.cgi?id=1614885 Bug 1614885] - Firefox 73 no longer able to load content when launched in Win7 compatibility mode (<i>please do not comment in bug reports<br>https://bugzilla.mozilla.org/page.cgi?id=etiquette.html</i>)
Ingabe lokhu kube usizo kuwena? 1
Isicaphuno

Umnikazi wombuzo

Thanks @cor-el and @phillipp for all your updates and overall support! Looking forward for the fix.

Thanks @cor-el and @phillipp for all your updates and overall support! Looking forward for the fix.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
philipp
  • Top 25 Contributor
  • Moderator
5348 izisombululo 23617 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Firefox 73.0.1 containing the patch got released now: https://www.mozilla.org/firefox/all/#product-desktop-release

Firefox 73.0.1 containing the patch got released now: https://www.mozilla.org/firefox/all/#product-desktop-release
Ingabe lokhu kube usizo kuwena? 1
Isicaphuno

Umnikazi wombuzo

philipp said

Firefox 73.0.1 containing the patch got released now: https://www.mozilla.org/firefox/all/#product-desktop-release

Thank you philipp! Patch 73.0.1 fixed the issue for me!

''philipp [[#answer-1291353|said]]'' <blockquote> Firefox 73.0.1 containing the patch got released now: https://www.mozilla.org/firefox/all/#product-desktop-release </blockquote> Thank you philipp! Patch 73.0.1 fixed the issue for me!
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Isicaphuno
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