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Isithangami Sabeseki

Using FF 72.0.2 , osx, can't play youtube or invidio videos. Recent problem. Settings help please...

Kuphostiwe

Yesterday, youtube quit working in Firefox. I updated to 72.0.2 several days ago and it was working fine. Invidio links also won't play. Nor will YT embedded vids on Diaspora. Plays fine testing with Safari. I think my privacy settings are causing this problem, but I don't know which one(s) to change. Ant Ideas ?

Yesterday, youtube quit working in Firefox. I updated to 72.0.2 several days ago and it was working fine. Invidio links also won't play. Nor will YT embedded vids on Diaspora. Plays fine testing with Safari. I think my privacy settings are causing this problem, but I don't know which one(s) to change. Ant Ideas ?
Isicaphuno

Eminye Imininingwane Yohlelo

Fakela amapulagi

Privacy badger, Duckduckgo, startpage.

Isisebenziso

  • Firefox 72.0.2
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:72.0) Gecko/20100101 Firefox/72.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/72.0.2/Darwin/en-GB/

Izandiso

  • Amazon.co.uk 1.1 (amazon@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • Chambers (UK) 1.0 (chambers-en-GB@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • DuckDuckGo Privacy Essentials 2019.12.12 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Google 1.0 (google@search.mozilla.org)
  • Privacy Badger 2020.1.13 (jid1-MnnxcxisBPnSXQ@jetpack)
  • Startpage.com — Private Search Engine 1.3.0 ({20fc2e06-e3e4-4b2b-812b-ab431220cada})
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • IBM Security Rapport 2.2.17 (rapportext@trusteer.com) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

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u'Display0': u'1440x900 scale:2.000000', u'TileWidth': 1024, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • targetFrameRate: 60
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Intel Inc. -- Intel Iris Pro OpenGL Engine
  • webgl1Version: 4.1 INTEL-10.36.26
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Intel Inc. -- Intel Iris Pro OpenGL Engine
  • webgl2Version: 4.1 INTEL-10.36.26
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha

Umnikazi wombuzo

Okay, I took a screenshot of the sky news previous video picture in the channel 4 selected video location. But I don't know where the screenshot is. It's not on the desktop as I expected... hmmmm

Okay, I took a screenshot of the sky news previous video picture in the channel 4 selected video location. But I don't know where the screenshot is. It's not on the desktop as I expected... hmmmm
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Het CG, Thanks, I'm going to need some pretty specific instructions on how to do that. Sorry I didn't see your comment till I'd responded to Chris. It's too late for me tonight, I'll have to take this up tomorrow.

.....A2.

Het CG, Thanks, I'm going to need some pretty specific instructions on how to do that. Sorry I didn't see your comment till I'd responded to Chris. It's too late for me tonight, I'll have to take this up tomorrow. .....A2.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
crankygoat
  • Top 10 Contributor
40 izisombululo 471 izimpendulo
Kuphostiwe

Did you take your screenshot with the Firefox screenshot tool?

If you chose Download, it is wherever you have Firefox set to place downloads. If that happens to be your desktop directory, then it should be in your desktop somewhere.

If you chose Copy, the screenshot data was saved to a buffer. You would have to open an image editing / drawing application and paste into a new, empty file, then save it.


If you need more detailed instructions, let us know which thing you wanted to try. (E.g., from my post, either uninstall/reinstall Firefox, or looking for your old profile.)

Note that if you did the Refresh Firefox action mentioned in previous posts, then your old profile data would be saved to a folder on your desktop. That would need to be imported to the new profile, and we can help with this as well.

Did you take your screenshot with the Firefox screenshot tool? If you chose Download, it is wherever you have Firefox set to place downloads. If that happens to be your desktop directory, then it should be in your desktop somewhere. If you chose Copy, the screenshot data was saved to a buffer. You would have to open an image editing / drawing application and paste into a new, empty file, then save it. ---- If you need more detailed instructions, let us know which thing you wanted to try. (E.g., from my post, either uninstall/reinstall Firefox, or looking for your old profile.) Note that if you did the Refresh Firefox action mentioned in previous posts, then your old profile data would be saved to a folder on your desktop. That would need to be imported to the new profile, and we can help with this as well.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
cor-el
  • Top 10 Contributor
  • Moderator
17846 izisombululo 161524 izimpendulo
Kuphostiwe

Did you make sure Firefox is installed properly ?

Open the Firefox Disk Image file and drag the Firefox application to the Applications folder on your hard drive. You shouldn't double-click the Firefox application to run it from the Disk Image, but instead drag it out of the DMG folder.


Did you make sure Firefox is installed properly ? Open the Firefox Disk Image file and drag the Firefox application to the Applications folder on your hard drive. You shouldn't double-click the Firefox application to run it from the Disk Image, but instead drag it out of the DMG folder. <hr> *https://support.mozilla.org/en-US/kb/install-firefox-mac
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Hi CG and cor-el, Thanks I was late and tired yesterday. I really don't know what option is best. I do have a file on the desktop marked 'Old Firefox Data', this appeared when I finally tackled updating from FF66 to FF72, you could see my difficulties on my previous question thread here. I just gave up on it until a week or two ago. I am ready to take your reccommendations on how to proceed. If my data and settings can be retrieved from that 'Old Data' file, I'm tempted to re-download the application and install it correctly by your instruction. Be aware that I am especially talented in the field of messing-up computer installations.... I am also concerned that I might lose touch with you during the process, I remember I had to delete the application last time before installing the new one.

What do you think ???? ......Andrew.

Hi CG and cor-el, Thanks I was late and tired yesterday. I really don't know what option is best. I do have a file on the desktop marked 'Old Firefox Data', this appeared when I finally tackled updating from FF66 to FF72, you could see my difficulties on my previous question thread here. I just gave up on it until a week or two ago. I am ready to take your reccommendations on how to proceed. If my data and settings can be retrieved from that 'Old Data' file, I'm tempted to re-download the application and install it correctly by your instruction. Be aware that I am especially talented in the field of messing-up computer installations.... I am also concerned that I might lose touch with you during the process, I remember I had to delete the application last time before installing the new one. What do you think ???? ......Andrew.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
Chris Ilias
  • Moderator
362 izisombululo 1985 izimpendulo
Kuphostiwe

Hi Andrew, "Old Firefox Data" is a folder that gets created when you perform a refresh of Firefox. If you ever want to restore that data, you can use the instructions in the following article: Recovering important data from an old profile .

Are you still experiencing the original issue? Would you mind sending us a screenshot of what you're seeing? For instructions, see How do I create a screenshot of my problem?.

If you need more specific help, we can always schedule a Skype session if you want.

Hi Andrew, "Old Firefox Data" is a folder that gets created when you perform a [[Refresh Firefox - reset add-ons and settings|refresh of Firefox]]. If you ever want to restore that data, you can use the instructions in the following article: [[Recovering important data from an old profile]] . Are you still experiencing the original issue? Would you mind sending us a screenshot of what you're seeing? For instructions, see [[How do I create a screenshot of my problem?]]. If you need more specific help, we can always schedule a Skype session if you want.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Hey Chris, Yeah, it came up when I did the initial update from 66. I did go through the process to restore it to 72, and it seemed to have worked. But this last 'restore' (not sure if that's the right term for what I did) obviously did not encompass the data retrieval. Of course I've forgotten how I did it in the first instance, but it seemed to have worked. The problem was the programme registry getting confused about accessing youtube material, and then, ultimately, sending garbage requests to YT for retrieval, which ended up being rejected wholesale.

It seems likely to me, as a non-technical, that there are several things going wrong here, probably due to my ineptitude in managing my device. Again, as a layman, I'm inclined to dump all my previous mistakes and start again, assuming I can retrieve from that file on my desktop.

So, essential functionality still exists in FF. But something is wrong. I'm not panicking about this, yet.

Thanks for the offer of skype, but again, as a layman, I'm led to believe skype is malicious and I have never used it.

I have the screenshot, but have no Idea how to put it here in this thread. I really don't think it will be of any use diagnostically. It is as I have described above.

Thanks Chris, Cranky and Cor for staying with me on this.

.....A2.

Hey Chris, Yeah, it came up when I did the initial update from 66. I did go through the process to restore it to 72, and it seemed to have worked. But this last 'restore' (not sure if that's the right term for what I did) obviously did not encompass the data retrieval. Of course I've forgotten how I did it in the first instance, but it seemed to have worked. The problem was the programme registry getting confused about accessing youtube material, and then, ultimately, sending garbage requests to YT for retrieval, which ended up being rejected wholesale. It seems likely to me, as a non-technical, that there are several things going wrong here, probably due to my ineptitude in managing my device. Again, as a layman, I'm inclined to dump all my previous mistakes and start again, assuming I can retrieve from that file on my desktop. So, essential functionality still exists in FF. But something is wrong. I'm not panicking about this, yet. Thanks for the offer of skype, but again, as a layman, I'm led to believe skype is malicious and I have never used it. I have the screenshot, but have no Idea how to put it here in this thread. I really don't think it will be of any use diagnostically. It is as I have described above. Thanks Chris, Cranky and Cor for staying with me on this. .....A2.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

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Ingabe lokhu kube usizo kuwena?
Isicaphuno
crankygoat
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If you want to post your screenshot, look below any newly started post. You will find Add images and a Browse button. Click the button, and navigate to where your screenshot is located. Click the screenshot file and then click the Open button. It will upload your screenshot, and it will be added below your post when you click the Post Reply button.

Note that should you choose to reinstall Firefox per previous instructions, you won't lose any data. That would have to be deleted separately.

If you want to post your screenshot, look below any newly started post. You will find ''Add images'' and a '''Browse''' button. Click the button, and navigate to where your screenshot is located. Click the screenshot file and then click the '''Open''' button. It will upload your screenshot, and it will be added below your post when you click the '''Post Reply''' button. Note that should you choose to reinstall Firefox per previous instructions, you won't lose any data. That would have to be deleted separately.
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Isicaphuno
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