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firefox focus app not working

  • 4 uphendule
  • 4 zinale nkinga
  • 10 views
  • Igcine ukuphendulwa ngu Paul

Mink River
Mink River
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The firefox focus app for android keeps closing down. This has been going on for over a week even after uninstalling reinstalling

The firefox focus app for android keeps closing down. This has been going on for over a week even after uninstalling reinstalling

All Replies (4)

Paul
Paul
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  • Top 10 Contributor
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Hi

Is this happening with a particular web page?

Mink River
Mink River Umnikazi wombuzo
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It’s happening before I even go to a web page. As soon as I turn on Norton VPN I get an error message that reads: “Sorry. Firefox Focus had a problem and crashed. Send crash report to Mozilla.” When I turn off Norton VPN Firefox Focus works just fine. This has only been happening the last couple of weeks. Prior to this I never had a problem. I’ve been using Firefox Focus and Norton VPN for many months. I have uninstalled and reinstalled the Firefox Focus app many times but the problem remains. The Android phone I’m using is a Samsung Galaxy S8 with all the latest updates. Thanks, Rick

Mink River
Mink River Umnikazi wombuzo
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All websites don't open when using vpn

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Hi

This does not sound like an issue with Firefox Focus for Android, but does sound like an issue with the VPN that you have installed.

I recommend checking with the support team for the VPN to make sure that it is configured correctly.