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Firefox install not starting from Google Play Store

Kuphostiwe

This may be a general problem related to the Google Play Store, but I have been able to install every app I need except FIrefox so I figured I would start here.

I have a brand new Samsung Galaxy Tab A6 tablet (model SM-7280). The tablet runs Android 5.1.1 and seems to meet all of the other system requirements for Firefox.

When I open the Google Play Store, I can search for Firefox and view the app. When I press "Install" the store prompts me to accept the app permissions required. Normally, pressing "accept" would then begin downloading the app, but nothing is happening. I have tried several times over the last two weeks without any success. This morning, I tried clearing the Google Play Store app data (including the cache), but I still get the same result.

I installed another app this morning to verify that the Google Play Store was still working otherwise. The problem seems to only be affecting Firefox.

How can I install FIrefox?

This may be a general problem related to the Google Play Store, but I have been able to install every app I need except FIrefox so I figured I would start here. I have a brand new Samsung Galaxy Tab A6 tablet (model SM-7280). The tablet runs Android 5.1.1 and seems to meet all of the other system requirements for Firefox. When I open the Google Play Store, I can search for Firefox and view the app. When I press "Install" the store prompts me to accept the app permissions required. Normally, pressing "accept" would then begin downloading the app, but nothing is happening. I have tried several times over the last two weeks without any success. This morning, I tried clearing the Google Play Store app data (including the cache), but I still get the same result. I installed another app this morning to verify that the Google Play Store was still working otherwise. The problem seems to only be affecting Firefox. How can I install FIrefox?
Isicaphuno

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:72.0) Gecko/20100101 Firefox/72.0

Eminye Imininingwane

Seburo
  • Top 10 Contributor
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897 izisombululo 6668 izimpendulo
Kuphostiwe

Hi

If the device is running Android 5.1, I doubt it is new as it more likely to be about five years old.

The capacity of the device may mean that you would need to free some space to be able to install Firefox for Android alongside other apps on that device.

Hi If the device is running Android 5.1, I doubt it is new as it more likely to be about five years old. The capacity of the device may mean that you would need to free some space to be able to install Firefox for Android alongside other apps on that device.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Seburo said

Hi If the device is running Android 5.1, I doubt it is new as it more likely to be about five years old. The capacity of the device may mean that you would need to free some space to be able to install Firefox for Android alongside other apps on that device.

I should clarify: I bought it new on clearance a couple of weeks ago, but the model is from 2016. It's definitely brand new out of the box though.

I have more than 2 GB of free space. The Firefox app is only 45.62 MB.

''Seburo [[#answer-1283566|said]]'' <blockquote> Hi If the device is running Android 5.1, I doubt it is new as it more likely to be about five years old. The capacity of the device may mean that you would need to free some space to be able to install Firefox for Android alongside other apps on that device. </blockquote> I should clarify: I bought it new on clearance a couple of weeks ago, but the model is from 2016. It's definitely brand new out of the box though. I have more than 2 GB of free space. The Firefox app is only 45.62 MB.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
Seburo
  • Top 10 Contributor
  • Moderator
897 izisombululo 6668 izimpendulo
Kuphostiwe

Hi

Just as an experiment, are you able to install other apps from the Google Play Store to your device?

Hi Just as an experiment, are you able to install other apps from the Google Play Store to your device?
Ingabe lokhu kube usizo kuwena?
Isicaphuno
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