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Cannot change text colour in 68.4.1

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  • Igcine ukuphendulwa ngu Hughmoz

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The normal route of clicking on write email >format>text colour used to go to a drop down menu where you simply clicked on the colour on a large ball. Now it has a silly drop down which stays on black whatever you do. Why do developers mess up things that have functioned the same way for years successfully?

Isisombululo esikhethiwe

Set your Colors preferences ... under the "Colors" Button ... like this:

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (20)

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The text color on Mac is explained here, followed by a video:

https://support.mozilla.org/en-US/questions/1276138#answer-1278599

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Unfortunately, none of this works. It's just a normal Mozilla thing to mess up a simple system that worked and change to something that does not work.

Okulungisiwe ngu hughmoz

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Unfortunately, none of this works.

I cannot see a bug report thing in the stream that you supplied.

I upgraded from an old Thunderbird that was very easy to use and had proper colour icons on the toolbar so that you can see them instead of all of them in black. 13.0.1 or 13.1.0 I think it was, however in Catalina I had to have the latest version of Thunderbird and it is awful. It's just very poor design strategy to have mono colours on toolbatr and a colour choice that does not function.

The colour does not change regardless of changing it and clicking OK, and colour stays black whatever you do. Mozilla are simply not sorting this out. The old system was easy to use and perfect so, why have they messed it up?

Okulungisiwe ngu hughmoz

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Easily Solved!!! (it IS a system setting ... you just need to know where to LOOK for it.)

Look carefully at the Color Chooser panel in the First Screenshot. Click on the little color blob at the top (just under the Close Button) to switch to the "Good" color pallet - this shows the Crayons Color selector chosen.

Try clicking on the different icons at the top of the Color Chooser until you find a pallet you like better than your current default.

When you get THIS Color Chooser: slide the slider under the solid black circle all the way to the left. Now you can choose "ANY Color you Like".

At the bottom is a row of "Empty" color chips ... when you get a "Custom" color you want to "Persist" you drag it into one of those empty squares - and it will be right there in the color chooser after a restart. You can save a couple dozen of your custom colors here. There is also an eyedropper tool to pick any screen color precisely. https://support.mozilla.org/en-US/questions/1274419#answer-1281433 https://bugzilla.mozilla.org/show_bug.cgi?id=1584772#c8 I keep answering this one over and over again.

Okulungisiwe ngu Sea Mac

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It makes no difference as, I have already done that a lot of times already. It's simply Mozilla that have mucked up a previously simple colour choice.

One cannot expect people to keep messing about with settings when on any computer whether PC or Mac one should just be able to alter the colour without spending years trying to do it.

I have used Thunderbird for something like 15 years without ever having a problem changing the text colour and this is just plainly stupid.

Mozilla need to fix it.

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Well, I do not have Mac OS X 10.15.2 Catalina so I cannot duplicate this issue.

Would you post a screenshot of the "Catalina" Color Picker? https://support.apple.com/kb/HT201361

I'm pretty sure this issue only exists on Apple's "Latest Greatest" OS - Which my older Mac Computer is NOT Capable of upgrading to - as other Catalina Users are complaining also. TB Developers may need to Patch it for 10.15's new Color Interface ... as Apple has depreciated a LOT of previously needed things in Catalina.

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hughmoz said

It makes no difference as, I have already done that a lot of times already. It's simply Mozilla that have mucked up a previously simple colour choice. One cannot expect people to keep messing about with settings when on any computer whether PC or Mac one should just be able to alter the colour without spending years trying to do it. I have used Thunderbird for something like 15 years without ever having a problem changing the text colour and this is just plainly stupid. Mozilla need to fix it.

Do you have Catalina 10.15.1 or higher? TB uses the system color picker in v. 68.

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I have Catalina 10.15.2

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Whatever you choose with the colour picker it reverts to black. You can alter everything in Preferences etc., as in all the links/picture provided and it still stays black. It is a Mozilla problem created by Mozilla.

In Apple mail the Colour picker goes to the colour that you choose. In Thunderbird it only has black that works.

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Test for info...Can you confirm: When you try to use 'Color Picker' in Thunderbird, is 'Color picker' otherwise not running for any other program etc. Color Picker is closed?

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Test: If you type in a hex colour eg: #37b2c6 and click on 'default' does it change ?

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The same colour picker comes up in Apple Mail straight away (as the colour ball) without all the messing about in Thunderbird, and works straightforwardly.

Okulungisiwe ngu hughmoz

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If I put n any colour like E.g. blue or #0000ff it changes the colour, but as soon as you start typing the email it reverts to black so, colour choice never functions. The exact same colour picker exists in a Mac for Apple Mail, but it works as Thunderbird used to.

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So, you can use the colour picker and in that respect there is nothing wrong, but in thunderbird the small colour text icon remains black and so does actual text. Do a test where you close the color picker BEFORE you click on the OK.

Can you test this in this order:

  1. in Formatting bar, click on the text colour square icon
  2. click on 'Choose colour' to open the MAC color picker'
  3. Select the color with the Mac color picker.
  4. Then close the Mac color picker - this is important.
  5. Finally select OK in the TB color picker.

Does this change the colour of the text icon in Formatting Bar ?

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Yes, as I have alluded to already in my replies, but as soon as you try and type the box goes black. In the formatting bar it shoes text colour uop and slightly to the left of the background colour. So, you can have both of those correct and yet as soon as you type the text colour square goes black.

Okulungisiwe ngu hughmoz

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I had the EXACT Same Problem last year - I filed a Bug for it: https://bugzilla.mozilla.org/show_bug.cgi?id=1574363

So, let us see if the solution is the same. Look at this setting ... can you check in preferences: Display, Formatting, Under Fonts and Colors click the Colors (button): How is the Drop Down Selector "Override the colors" ... - How is that set?

(Mine accidentally somehow got set to "Always" and that's how I had this problem ... )

Okulungisiwe ngu Sea Mac

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Isisombululo Esikhethiwe

Set your Colors preferences ... under the "Colors" Button ... like this:

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Ok now we are getting somewhere. I have got the type the right colour and then found out I had a baby blue background and found eventually that I could alter that in Composition in preferences so, I'm good to go.

Thanks for your perseverance and help.

it is so utterly annoying to spend days on finding out how to do something that was never an issue before and everything was chosen from the text and colour choices on the Thunderbird toolbar.

So, is this caused by Catalina or Mozilla because, It has been a doddle to use Thunderbird for 15 years and now it is unnecessarily complicated?

Thanks for everyones contributions and Sea Mac for nailing it! :)

Okulungisiwe ngu hughmoz

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No, no: I had the EXACT Same problem and I know your level of frustration. Makes you want to chuck your beloved friend, and all of its data, into a running wood chipper ....

Once you set that darned drop-down selector from "Always" to "Never" the color choices you get out of that lovely color wheel color chooser actually "Stick" and your life goes back to normal.

To any other support volunteers who might be paying attention: THIS is a tricky one!! It seems we only check the colors over ride setting as a last resort and ... whenever colors 'refuse to stick' when selected ... this should be the first setting we check!!!

I had this issue. This little setting SNAFU brought me here: and I even filed a bug about it at Bugzilla (and now I'm an intermittent support volunteer ... because of this). He had this issue. I predict that this issue will be BACK again in a few more months. I even proposed a KB article on "Color Choosing in TB" - and volunteered the "Mac OS" versions custom screenshots for it. https://support.mozilla.org/en-US/forums/knowledge-base-articles/710936?last=77474&page=3 I see I'm going to have to go push that Agenda a bit ... any Windows 10 Support Maven wanna help me with this?

Okulungisiwe ngu Sea Mac

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But, you have not answers my question about whether this is caused by the Mac OSX or by Mozilla? As I have already said, I have used Thunderbird on PC's from 20 years ago and Mac's for the last 15 years and never had this issue before, and when one transfers to a newer version of Thunderbird the settings should surely be the same?

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