Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Account locked because account verification email issue/bug

  • 3 uphendule
  • 2 zinale nkinga
  • Igcine ukuphendulwa ngu gege

more options

I just recently began migrating my accounts to new emails using a custom domain that I got, prepending the domain with different names/addresses, based on the types of accounts I use to filter my mail and help my inbox stay organized (ie. email addresses like ``, ``, ``, etc.). When creating my Firefox account I used one of these email addresses, and received a notification saying the verification email failed to send and was returned, and my account was locked out. Then I realized I forgot to enable the specific email address for my domain before trying to create the account, so I went and activated the correct address, tested it, and then tried logging in / creating my account again, but was just given the same 'locked out' error.

Can you guys unlock my account? I have the login information and the email address is working now, but the site just keeps saying that the verification email failed to send, instead of trying to send a new one or something. If you guys can't just unlock it, then it is fine if you can just reset it or completely remove it, so I can create it again with the same email, since the account was brand new and didn't have anything on it yet.

Okulungisiwe ngu gege

All Replies (3)

more options

Obviously it isn't the account I am posting on right now. I didn't know if I should put that here or somewhere else, so if you let me know, I can tell you the account email address that needs fixed.

Also, I tried resetting the account based on the responses in some other support pages and it will not let me reset the account either, and gives the same error screen about being locked.

Okulungisiwe ngu gege

more options
more options

cor-el said


I think it has been almost 24 hours so I guess I will try again in a little bit, but as for the other two links, I can't sign in to the account to even try those like I said in my post...