Izimpendulo zakamuva ze-Thunderbird ver 68 is not compatible with Quickbooks - QuickBooks cannot find Thunderbird and does not list it as an option.https://support.mozilla.org/zu/questions/12776242020-02-03T17:34:55-08:00Finally has been working properly for the past 10 days with no problems.
Any install with version 62020-02-03T17:34:55-08:00gmbartonhttps://support.mozilla.org/zu/questions/1277624?page=2#answer-1287036<p>Finally has been working properly for the past 10 days with no problems.
</p><p>Any install with version 68.* does NOT work for us - not compatible with QB. Regardless if update or fresh install.
</p><p>TB kept automatically updating from ver 60.9.1 to ver 68 even when set not to update or to notify and let me choose.
</p><p>The final solution (and only thing that works) appears to be the regedit changes instructing TB not to update.
</p><p>Thanks! - GMB
</p>OK, I've made the changes to Policies.
I'll keep my fingers crossed and check over the next few day2020-01-23T06:44:28-08:00gmbartonhttps://support.mozilla.org/zu/questions/1277624?page=2#answer-1283980<p>OK, I've made the changes to Policies.
</p><p>I'll keep my fingers crossed and check over the next few days to see if TB updates!
</p><p>Thanks! - GMB
</p>re : There is no Mozilla - can I create one?
Yes.
HKEY_LOCAL_MACHINE\SOFTWARE\Policies then rig2020-01-22T23:59:44-08:00Toad-Hallhttps://support.mozilla.org/zu/questions/1277624?page=2#answer-1283836<p>re&nbsp;: <em>There is no Mozilla - can I create one?</em>
Yes.
HKEY_LOCAL_MACHINE\SOFTWARE\Policies then right click the 'Policies' key to create a new key 'Mozilla'.
</p>See the attached images.
In regedit - only Adobe and Microsoft are listed under policies. There is 2020-01-22T09:07:52-08:00gmbartonhttps://support.mozilla.org/zu/questions/1277624?page=2#answer-1283672<p>See the attached images.
</p><p>In regedit - only Adobe and Microsoft are listed under policies. There is no Mozilla - can I create one?
</p><p>Mozilla Thunderbird is already showing as the default email.
</p><p>The file C:\ProgramData\Mozilla\updates\8216C80C92C4E28\update.config.json opens in Notepad to show
{"app.update.auto":false}
</p><p>However TB continues to update by itself every day or two.
</p><p>- GMB
</p>What is set in this location:
Please check registry key: HKEY_CURRENT_USER\Software\Clients\Mail
Doe2020-01-21T21:26:04-08:00Toad-Hallhttps://support.mozilla.org/zu/questions/1277624?page=2#answer-1283478<p>What is set in this location:
Please check registry key: HKEY_CURRENT_USER\Software\Clients\Mail
Does it have 'Mozilla Thunderbird' set up as detailed below?
</p>
<ul><li> In search type: Run
</li><li> Select 'Run' app
</li><li> type <strong>regedit</strong>
</li></ul>
<p>Locate this registry entry:
</p>
<ul><li> HKEY_CURRENT_USER\Software\Clients\Mail
</li><li> on right side double click on 'Default'
</li><li> Enter <strong>Mozilla Thunderbird</strong> in 'Value Data'
</li><li> click on 'OK'
</li></ul>Another possibility to stop TB from updating when it's already up to date is to delete the folder in2020-01-21T04:11:16-08:00sfhoweshttps://support.mozilla.org/zu/questions/1277624?page=2#answer-1283252<p>Another possibility to stop TB from updating when it's already up to date is to delete the folder in C:\ProgramData\Mozilla\updates that corresponds to TB. The updates folder has subfolders for TB and Firefox updates, and you can tell which one by opening the updates.xml and looking for the reference to TB or Firefox.
</p>Not sure about what it may update to, but try modifying the following first:
Exit Thunderbird.
2020-01-21T01:32:43-08:00Toad-Hallhttps://support.mozilla.org/zu/questions/1277624#answer-1283210<p>Not sure about what it may update to, but try modifying the following first:
</p>
<ul><li> Exit Thunderbird.
</li></ul>
<ul><li> In search type: Run
</li><li> Select the 'Run.app'
</li></ul>
<ul><li> Type: <strong>regedit</strong>
</li><li> click on OK
</li></ul>
<p>If asked to continue say yes.
</p><p>Locate:
</p>
<ul><li> HKEY_LOCAL_MACHINE\Software\Policies\Mozilla
</li><li> Right click on 'Mozilla' and select 'New' &gt; 'Key'
</li><li> Call it 'Thunderbird'
</li></ul>
<p>You will get the path HKEY_LOCAL_MACHINE\Software\Policies\Mozilla\Thunderbird.
</p>
<ul><li> Right click on 'Thunderbird' and select 'New' &gt; 'DWORD (32bit) Value'
</li><li> It will appear in the right pane - name it&nbsp;: <strong>DisableAppUpdate</strong>
</li><li> Double click on 'DisableAppUpdate' to open a small window so you can edit the DWORD value.
</li></ul>
<p>Note: Even if you are running 64-bit Windows you must still create a 32-bit DWORD value.
</p>
<ul><li> Set its value to 1.
</li><li> Click on OK
</li></ul>
<p>Start Thunderbird
</p>Here I have checked NOT to install updates.
But then when I go to Help - About, it says that I am o2020-01-20T14:33:57-08:00gmbartonhttps://support.mozilla.org/zu/questions/1277624#answer-1283137<p>Here I have checked NOT to install updates.
</p><p>But then when I go to Help - About, it says that I am on the release upgrade channel and to restart to update.
</p><p>Why does About say it will update?
</p><p>- GMB
</p>You can have multiple versions installed on the same computer, e.g. I have the release and beta vers2020-01-20T14:30:25-08:00sfhoweshttps://support.mozilla.org/zu/questions/1277624#answer-1283136<p>You can have multiple versions installed on the same computer, e.g. I have the release and beta versions, but you have to be careful with managing the profiles that each version uses. Before 68, you could run the same profile with release and beta versions, although not the best practice, but now it's more complex. In my case, the presence of two versions doesn't cause any unwanted updates.
</p><p>I understand there's a way to apply <a href="https://bugzilla.mozilla.org/show_bug.cgi?id=1578669" rel="nofollow">group policies</a> to control TB 68 updates, but it's not an area I'm familiar with.
</p>From Help/Troubleshooting, about:profiles, you can delete a profile if it is not used and has no imp2020-01-20T14:15:35-08:00sfhoweshttps://support.mozilla.org/zu/questions/1277624#answer-1283134<p>From Help/Troubleshooting, about:profiles, you can delete a profile if it is not used and has no important data. A profile ending in default-release would have been created during a botched upgrade to 68. If you have only one version of TB installed, 32 or 64 bit, I don't think the spurious upgrades are related to the -release profile. But there have been so many issues with this update, that I couldn't rule it out.
</p>Trying to think of some ways to outsmart TB from updating.
Is it true you can have 2 different vers2020-01-20T14:11:47-08:00gmbartonhttps://support.mozilla.org/zu/questions/1277624#answer-1283133<p>Trying to think of some ways to outsmart TB from updating.
</p><p>Is it true you can have 2 different versions on TB installed on the same computer and accessing the same email database? If so, could I leave TB 68.4.1 on the C: drive and then install 60.9.1 on the D: drive?
</p><p>Or uninstall TB 68.4.1 from the C: drive and install 60.9.1 on the D: Drive? If McAfee is triggering the updates, perhaps it might ignore programs on the D: drive?
</p><p>Would 60.9.0 or some earlier version (assuming I could get it) be less prone to updating?
</p><p>Still not sure what is causing the updates. I asked a tech from our server if McAfee would trigger updates in other software and he said "no". But he did not seem to have a firm grasp on how the server worked - other techs I spoke to previously seemed to be much more knowledgeable.
</p><p>- GMB
</p>Still struggling - TB keeps updating itself.
One one thing I noticed as I tried moving one of the p2020-01-20T13:00:02-08:00gmbartonhttps://support.mozilla.org/zu/questions/1277624#answer-1283116<p>Still struggling - TB keeps updating itself.
</p><p>One one thing I noticed as I tried moving one of the profiles from the C: drive to D: drive (to save space on the limited C:Drive) is that most of the users have 2 profiles listed. One is *.default and the other is *.default-release.
</p><p>Are the -release profiles specific to TB 68 and could they be triggering TB to upgrade?
</p><p>If so what is the best solution to this?
</p><p>- GMB
</p>If TB is set to check for updates but ask to install, in Options/Advanced/Update, it won't update wi2020-01-19T14:12:01-08:00sfhoweshttps://support.mozilla.org/zu/questions/1277624#answer-1282792<p>If TB is set to check for updates but ask to install, in Options/Advanced/Update, it won't update without your permission, although you may get notifications every day. But if there's some other app that 'manages' software updates, you might be updated without your consent. I'm not familiar with McAfee Endpoint Security, but McAfee products have long caused headaches for TB users. I realize you may not have control over the entire software environment, but I don't know if the McAfee on your system has any effect on TB updates.
</p>I ran the full installer. Surprised that it worked, as I don't have Admin rights on the server. But 2020-01-19T13:59:30-08:00gmbartonhttps://support.mozilla.org/zu/questions/1277624#answer-1282789<p>I ran the full installer. Surprised that it worked, as I don't have Admin rights on the server. But said installation complete and asked if I wanted to open TB. I check no, then requested a reboot from our host.
</p><p>After reboot I logged on, opened TB, then opened QB and tried to link them for sending forms. But Thunderbird did not show as an option.
</p><p>So it appears that 68.4.1 32 bit is not compatible with Quickbooks, even on a new install.
</p><p>Now I need to see if there is a way to prevent 60.9.1 from updating.
</p><p>I see there is a McAfee Endpoint Security on our server. Could this be causing TB to update? There is also a Mozilla Maintenance Service that installed with TB - could this be the upgrading culprit?
</p><p>- GMB
</p>Owl claims it's compatible with TB 60 and higher - there's no mention of a maximum supported version2020-01-19T01:40:39-08:00sfhoweshttps://support.mozilla.org/zu/questions/1277624#answer-1282602<p>Owl claims it's compatible with TB 60 and higher - there's no mention of a maximum supported version, whereas ExQuilla, by the same authors, only claims to work with 60-68.
</p><p>You could uninstall the current 68 first, but it's not necessary. Just run the full installer over the existing setup as suggested above and restart afterwards. Make sure you have only the 32-bit version installed.
</p>TB has updated itself to 68.4.1 The Owl add on appears to be working fine with 68.4.1, but QB is not2020-01-19T00:41:07-08:00gmbartonhttps://support.mozilla.org/zu/questions/1277624#answer-1282588<p>TB has updated itself to 68.4.1 The Owl add on appears to be working fine with 68.4.1, but QB is not recognizing TB.
</p><p>I plan to attempt a clean install of 68.4.1 on Monday.
</p><p>To do a full clean install, can I simply uninstall the upgraded 68.4.1 and then install 68.4.1 from a fresh download? Should I reboot between uninstall and reinstalling?
</p><p>- GMB
</p>re :Owl for Exchange add on
I notice that it does not say it is compatible with tb version 68. 2020-01-18T02:07:13-08:00Toad-Hallhttps://support.mozilla.org/zu/questions/1277624#answer-1282305<p>re&nbsp;:<strong>Owl for Exchange add on</strong>
I notice that it does not say it is compatible with tb version 68.
It would be the responsibility of the author to make it compatible.
Suggest you contact the author and enquire on when, if all at, this addon will be updated. There is a support email address mentioned on the web page.
<a href="https://addons.thunderbird.net/en-US/thunderbird/addon/owl-for-exchange/" rel="nofollow">https://addons.thunderbird.net/en-US/thunderbird/addon/owl-for-exchange/</a>
</p>If you have TB set to 'Check for updates but let me choose to install them', it will not update auto2020-01-18T01:57:50-08:00sfhoweshttps://support.mozilla.org/zu/questions/1277624#answer-1282299<p>If you have TB set to 'Check for updates but let me choose to install them', it will not update automatically unless, like some users, you have some other app, like the software update utility built into some security programs such as Avast or Kaspersky. The latter, especially, has played havoc with 'updates'.
</p><p>As for the MAPI/QB issue, yes, you should run the full installer over the existing TB, as recommended above, set TB as default during setup and restart the computer. You may ask why running the full installer is any different from updating from an older version, but in fact this method has resolved MAPI issues for other users, both for TB 60 and 68. It's not guaranteed to fix QB sending to TB, as this may depend on other factors, such as corrupted Windows settings or the presence of Outlook, but it is an easy, worthwhile step.
</p><p><a href="https://support.mozilla.org/en-US/questions/1276900" rel="nofollow">https://support.mozilla.org/en-US/questions/1276900</a>
</p><p>Do you have multiple users accessing the same TB profile? It's one thing to have users accessing the same mail account simultaneously, but if the profile is shared, that probably explains why update settings are greyed out, plus a host of other potential problems.
</p>One other item. I installed the Owl for Exchange add on back in September. This allows TB to sync wi2020-01-18T00:13:49-08:00gmbartonhttps://support.mozilla.org/zu/questions/1277624#answer-1282284<p>One other item. I installed the Owl for Exchange add on back in September. This allows TB to sync with our exchange based email system and syncs email between the various devices of each user. Works great except when TB automatically updates itself!
- GMB
</p>The issues started in September, 2019 when we migrated our cloud based QB to a new host. I installed2020-01-18T00:09:27-08:00gmbartonhttps://support.mozilla.org/zu/questions/1277624#answer-1282283<p>The issues started in September, 2019 when we migrated our cloud based QB to a new host. I installed TB 68.1.1 on the new server, but could not get QB to recognize it. I can't remember if it was the 32 or 64 bit version. Very likely 64 bit as I didn't realize it would make a difference.
</p><p>After a few rounds of finger pointing between the host and intuit as to why it was not compatible, one of the intuit techs suggested that the latest TB was not compatible and that I should install on older version. I noted that TB 60.9.0 was working on our old server, so installed that version and it became compatible with the new setup.
</p><p>All was good until a few days ago when some of the users (there are 5 of us regularly using the system) complained that they could no longer email forms from QB. At first I though that QB may have updated and caused an incompatibility. Then I remembered that I'd had problems with the newer versions of TB so checked the TB version. Sure enough TB had updated to 68.4.1 32 bit.
</p><p>I contacted our host tech, had them uninstall TB and then install TB 60.9.1. On Options - Advanced, I clicked to let me choose whether to install updates, but did not uncheck the "Use a background service to install updates". As I opened TB a 2nd time, it automatically updated to 68.4.1 and compatibility was lost.
</p><p>So I contacted our host again and had them repeat the process. I then unchecked the "Use a background service" and checked the box for "Never check for updates". I instructed the other 4 users to do the same. However, often the update portion would be greyed out and not allow changes. Not sure why. Perhaps it would not allow this change if another user had TB open?
</p><p>Well I logged onto the server this morning only to see that TB had updated itself again (likely from another user who could not change the greyed out options) and is again not compatible.
</p><p>So unfortunately it is broke again.
</p><p>What are my most likely chances of success? Will uninstalling TB, downloading a fresh 32 bit version of 68.4.1 installing and restarting allow QB compatibility?
</p><p>Or is there a sure-fire way to prevent 60.9.0 or 60.9.1 from updating itself?
</p><p>Your expertise is appreciated!
</p><p>- GMB
</p>