Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Sorry. We’ve locked your account.

  • 4 uphendule
  • 8 zinale nkinga
  • 140 views
  • Igcine ukuphendulwa ngu gwh74137

more options

I'm trying to sync my firefox account but everytime it appears, I have already did what it ask me to do in "Firefox Sync Verification Email FAQs" what do I do now? I need my bookmarks, GOD PLEASE.

All Replies (4)

more options

If you account has been locked, you need to wait 24 hours for it to be unlocked. Sorry.

Was there a particular reason that your account was locked in the first place?

Okulungisiwe ngu Wesley Branton

more options

Wesley Branton said

If you account has been locked, you need to wait 24 hours for it to be unlocked. Sorry. Was there a particular reason that your account was locked in the first place?

I also have the same problem with @denielt. Even though I've been waiting for 48 hours, I still can't log in. This is my warning content:

"Sorry. We’ve locked your account. The confirmation email we sent to ... (my email) ... was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account."

more options

Make sure that you don't have an automated reply or vacation reply setup on that email address. That's a common cause of this issue because Firefox interprets the automatic response as an error message to say that the message didn't go through.

Also, Yahoo specifically has a tendency to give an error message if the email address is not in your contacts or trusted senders list. Try adding accounts@firefox.com to your contact list.

First wait 24 hours until trying again. If it fails again and you still have access to the email account, then please create a bugzilla.mozilla.org account and use this link to create a request.

Hope this helps.

more options

this is crap. waiting 24 hours???? I'm going back to Chrome