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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When I tag an e-mail it does not stay? How do I make it stay?

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  • Igcine ukuphendulwa ngu sfhowes

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Tags will not stay highlighted

Tags will not stay highlighted

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Some users have found a tagged message only shows the color when it's selected. The ReminderFox add-on is the culprit. Do you have it?

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Don't know what reminder Fox add-on is all about. Only thing I do know. is that Fox and Thunderbird are both Mozilla products.

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What exactly do you mean by 'stay highlighted'? After doing what?

Run TB in safe mode (hold Option when you launch TB). Any change with tags?

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When I Tag (highlight) an e-mail all the letters turn to a color, lets say red and after closing the program and then reopen the Thunderbird app. it goes back to original color black.

As for TB have no idea what that means!

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TB = Thunderbird.

Run TB in safe mode, tag a message, then restart again in safe mode, and see if the tag is still visible. Is the account POP or IMAP; check Server Type under Server Settings in Account Settings.

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ranTB in safe mode, Tagged 3 messages then re opened TB. in Safe mode and all 3 messages remained tagged. Account is IMAP!

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Next step is to disable all add-ons and see if the tags remain after restarting in normal mode. If they do, enable the add-ons one-by-one until you find the one(s) that make the tabs disappear on restart in normal mode. There are other possible causes, but this is the first diagnostic step.