Izimpendulo zakamuva ze-Opening Firefox by launching a hyperlink results in the top level menu of Firefox not showing.https://support.mozilla.org/zu/questions/12775162020-01-17T06:00:56-08:00OK, thank you everyone for your prompt attention to my question.
Very much appreciated. Waiting for 2020-01-17T06:00:56-08:00tubascubahttps://support.mozilla.org/zu/questions/1277516#answer-1282091<p>OK, thank you everyone for your prompt attention to my question.
Very much appreciated. Waiting for the fix!
</p>This is a reported known issue on Catalina.
Bug 1603956 - macOS Catalina: Menu labels missing when 2020-01-17T05:26:27-08:00cor-elhttps://support.mozilla.org/zu/questions/1277516#answer-1282080<p>This is a reported known issue on Catalina.
</p>
<ul><li><a href="https://bugzilla.mozilla.org/show_bug.cgi?id=1603956" rel="nofollow">Bug 1603956</a> - macOS Catalina: Menu labels missing when cold opening Firefox from link or other app
</li></ul>
<p>(<i>please do not comment in bug reports<br><a href="https://bugzilla.mozilla.org/page.cgi?id=etiquette.html" rel="nofollow">https://bugzilla.mozilla.org/page.cgi?id=etiquette.html</a></i>)
</p>Look on your desktop. Do you see a folder
called; Old Firefox? Look inside.
Look for the folder wit2020-01-17T02:04:40-08:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1277516#answer-1282017<p>Look on your desktop. Do you see a folder
called; <strong>Old Firefox?</strong> Look inside.
Look for the folder with the latest creation date.
</p><p><a href="https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile" rel="nofollow">https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile</a>
</p><p><a href="https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles" rel="nofollow">https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles</a>
</p><p><a href="https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible" rel="nofollow">https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible</a>
</p>...and now, as a result of the reset to default etc., I can't recover my orignal settings even thoug2020-01-17T01:57:20-08:00tubascubahttps://support.mozilla.org/zu/questions/1277516#answer-1282016<p>...and now, as a result of the reset to default etc., I can't recover my orignal settings even though I have an 'old data' file. I am trying to follow instructions for restarting with 'old data' but it doesn't work for me at the moment. Most frustrating - I just can't find what I am doing wrong.
</p><pre> Many thanks for trying to help me with this.
</pre>I did mention earlier that if I choose to use Safari then there is no problem whatsoever when I laun2020-01-17T01:55:22-08:00tubascubahttps://support.mozilla.org/zu/questions/1277516#answer-1282015<p>I did mention earlier that if I choose to use Safari then there is no problem whatsoever when I launch Safari via a hyperlink.
</p>If I launch Firefox by clicking on the Firefox icon then it opens with the top menu visible. If Fire2020-01-17T01:54:16-08:00tubascubahttps://support.mozilla.org/zu/questions/1277516#answer-1282014<p>If I launch Firefox by clicking on the Firefox icon then it opens with the top menu visible. If Firefox launches because a) I have it as my default browser and b) I click on a hyperlink let's say in an email then when the hyperlink causes Firefox to launch to top menu is missing.
</p><pre> The last screen shot was taken of the top part of Firefox (where the main menu line should be) after it had launched because I clicked on a hyperlink. Although the menu is not visible if I right click on where the main menu should be then the result is what was shown in the screen shot.
So the difference is - open Firefox directly = no problem but open Firefox via clicking on a link = no top menu.
</pre>tubascuba said
Problem still there - but once again only when I launch Firefox by clicking on any 2020-01-17T01:49:27-08:00McCoy-therealhttps://support.mozilla.org/zu/questions/1277516#answer-1282011<p><em>tubascuba <a href="#answer-1281936" rel="nofollow">said</a></em>
</p>
<blockquote>
Problem still there - but once again only when I launch Firefox by clicking on any hyperlink, say in an email... However, if I click on the same hyperlink when Firefox is already running then no problem - the menu is there. It is only when Firefox is not open and is launched by clicking on any hyperink.
</blockquote>
<p>Hello tubascuba,
</p><p>I'm puzzled ....
What I'm reading is that you don't see the menu bar when Firefox is not running, and when you launch Firefox by clicking on a hyperlink.
You're using another browser then&nbsp;?
</p><p>Then you mention that you see the menu bar when Firefox is open.
You will of course only see Firefox features when you're using Firefox.
</p><p>I must be totally misconstruing your posts (?)
</p><p>What's shown in your screenshot is a complete mystery to me ....
</p>
<hr><br>
<p>As for the Alt key (or F10) not bringing up the "toolbar": those keys bring up the <em>menu bar</em>.
</p><p>In the article that FredMcD posted a link to, you will see exactly how to bring up the menubar (images and all).
</p>Application Basics
Name: Firefox
Version: 72.0.1
Build ID: 20200107212822
Update Channel: release
2020-01-16T23:55:54-08:00tubascubahttps://support.mozilla.org/zu/questions/1277516#answer-1281986<p>Application Basics
</p>
<hr>
<p>Name: Firefox
Version: 72.0.1
Build ID: 20200107212822
Update Channel: release
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:72.0) Gecko/20100101 Firefox/72.0
OS: Darwin 19.2.0
Multiprocess Windows: 3/3 Enabled by default
Remote Processes: 4
Enterprise Policies: Inactive
Google Location Service Key: Found
Google Safebrowsing Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
</p><p>Crash Reports for the Last 3 Days
</p>
<hr>
<p>Firefox Features
</p>
<hr>
<p>Name: DoH Roll-Out
Version: 1.3.0
ID: doh-rollout@mozilla.org
</p><p>Name: Firefox Screenshots
Version: 39.0.0
ID: screenshots@mozilla.org
</p><p>Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org
</p><p>Name: Web Compat
Version: 6.4.0
ID: webcompat@mozilla.org
</p><p>Name: WebCompat Reporter
Version: 1.1.0
ID: webcompat-reporter@mozilla.org
</p><p>Remote Processes
</p>
<hr>
<p>Type: Web Content
Count: 3 / 8
</p><p>Type: Extension
Count: 1
</p><p>Extensions
</p>
<hr>
<p>Name: <a href="http://Amazon.co.uk" rel="nofollow">Amazon.co.uk</a>
Version: 1.1
Enabled: true
ID: amazon@search.mozilla.org
</p><p>Name: Bing
Version: 1.0
Enabled: true
ID: bing@search.mozilla.org
</p><p>Name: Chambers (UK)
Version: 1.0
Enabled: true
ID: chambers-en-GB@search.mozilla.org
</p><p>Name: DuckDuckGo
Version: 1.0
Enabled: true
ID: ddg@search.mozilla.org
</p><p>Name: eBay
Version: 1.0
Enabled: true
ID: ebay@search.mozilla.org
</p><p>Name: Google
Version: 1.0
Enabled: true
ID: google@search.mozilla.org
</p><p>Name: New Tab Override
Version: 14.4.0
Enabled: true
ID: newtaboverride@agenedia.com
</p><p>Name: Twitter
Version: 1.0
Enabled: true
ID: twitter@search.mozilla.org
</p><p>Name: Wikipedia (en)
Version: 1.0
Enabled: true
ID: wikipedia@search.mozilla.org
</p><p>Graphics
</p>
<hr>
<p>Features
Compositing: OpenGL
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: CGL
WebGL 1 Driver Renderer: NVIDIA Corporation -- NVIDIA GeForce GTX 680MX OpenGL Engine
WebGL 1 Driver Version: 4.1 NVIDIA-14.0.31 355.11.11.10.10.143
WebGL 1 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: CGL
WebGL 2 Driver Renderer: NVIDIA Corporation -- NVIDIA GeForce GTX 680MX OpenGL Engine
WebGL 2 Driver Version: 4.1 NVIDIA-14.0.31 355.11.11.10.10.143
WebGL 2 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
WebGL 2 Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Uses Tiling: true
Uses Tiling (Content): true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 4
Target Frame Rate: 60
GPU #1
Active: Yes
Vendor ID: 0x10de
Device ID: 0x11a3
RAM: 0
</p><p>Diagnostics
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
CMSOutputProfile: &lt;code removed - c&gt;
</p>I called for more help. Are you in fullscreen or normal mode?
Type about:support in the address bar2020-01-16T23:51:44-08:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1277516#answer-1281984<p>I called for more help. Are you in fullscreen or normal mode?
</p><p><br>
Type <strong>about:support</strong> in the address bar and press <strong>Enter.</strong>
Under the main banner, press the button; <strong>Copy Text To Clipboard.</strong>.
Now in the Reply Box on the forum page,
do a right-click in the box and select <strong>Paste.</strong>
</p><p>If the data is too big, do not worry.
It's the top part we need to look at.
</p><p>This will show us your system details.
<strong>No Personal Information Is Collected.</strong>
</p>...also if I right click somewhere in the area where the top level menu of Firefox should be I can s2020-01-16T21:09:02-08:00tubascubahttps://support.mozilla.org/zu/questions/1277516#answer-1281939<p>...also if I right click somewhere in the area where the top level menu of Firefox should be I can see bits of the dropdown menus with the shortcuts but no text. Screenshot attached.
</p>Problem still there - but once again only when I launch Firefox by clicking on any hyperlink, say in2020-01-16T21:04:48-08:00tubascubahttps://support.mozilla.org/zu/questions/1277516#answer-1281936<p>Problem still there - but once again only when I launch Firefox by clicking on any hyperlink, say in an email... However, if I click on the same hyperlink when Firefox is already running then no problem - the menu is there. It is only when Firefox is not open and is launched by clicking on any hyperink.
</p>Start Firefox in Safe Mode {web link}
A small dialog should appear. Click
Start In Safe Mode (not Re2020-01-16T20:57:17-08:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1277516#answer-1281931<p><a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode" rel="nofollow">Start Firefox in Safe Mode</a> {web link}
</p><p>A small dialog should appear. Click
<strong>Start In Safe Mode</strong> (not Refresh).
Is the problem still there?
</p>Many thanks FredMcD for the suggestions. Tried that and nothing works. In fact pressing Alt or F10 o2020-01-16T17:27:49-08:00tubascubahttps://support.mozilla.org/zu/questions/1277516#answer-1281900<p>Many thanks FredMcD for the suggestions. Tried that and nothing works. In fact pressing Alt or F10 on my Mac keyboard doesn't bring up the toolbar. I have to click on View, the main menu at the top, to see the Toolbars menu. (I can still see the main menu providing I don't launch Firefox with an external hyperlink.)
</p>Customize Firefox controls, buttons and toolbars {web link}
Type about:customizing<enter> in t2020-01-16T04:21:43-08:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1277516#answer-1281743<p><a href="https://support.mozilla.org/en-US/kb/customize-firefox-controls-buttons-and-toolbars" rel="nofollow">Customize Firefox controls, buttons and toolbars</a> {web link}
</p><p>Type <strong>about:customizing</strong>&lt;enter&gt; in the address bar.
</p><p>Note: <strong>about:customizing</strong> is no longer present
in Firefox v47+ releases.
</p>
<ul><li> Press <strong>Alt</strong> or <strong>F10</strong> to bring up the toolbar.<br>Then <strong>View &gt; Toolbars &gt; Customize. </strong>
</li><li> Right-click on a blank spot in the toolbar and select <strong>Customize. </strong>
</li></ul>
<p>Look for <strong>Show / Hide Toolbars</strong> at the bottom left.
</p><p>There is also a <strong>Restore Defaults</strong> button at the bottom middle.
</p>