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cant install or bring up Firefox. Crashes right away. Windows 7 64 bit. It used to work for years. But now get Appcrash in Stackhash_eee5

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  • 1 inale nkinga
  • 35 views
  • Igcine ukuphendulwa ngu bob888

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version 72

Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	72.0.0.7307
 Application Timestamp:	5e0f809e
 Fault Module Name:	StackHash_eee5
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	00000000
 Exception Code:	c0000005
 Exception Offset:	0000000037c5012a
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	1033
 Additional Information 1:	eee5
 Additional Information 2:	eee586027b99985fb3f84a8fb6e57bb9
 Additional Information 3:	52ba
 Additional Information 4:	52bafa9bec3b3212ed76087781705344

Isisombululo esikhethiwe

hi, the symptoms sound very similar to https://bugzilla.mozilla.org/show_bug.cgi?id=1590430 - did you ever use comodo security products in the past or even if not, could you check if there's a file called IseGuard64.dll, IseGuard32.dll or similar located under C:\Windows\system32\ or your system drive and if so, delete that file?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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If you can't open Firefox at all (even in Safe Mode): Find the text file for your latest submitted crash report using these steps: 1. Windows Key + R to open the Run dialog. 2. In the textbox, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted 3. Press Ok.

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Firefox does nor run at all. There is no "crashreports\submitted" file for this crash. Nothing with todays date

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Isisombululo Esikhethiwe

hi, the symptoms sound very similar to https://bugzilla.mozilla.org/show_bug.cgi?id=1590430 - did you ever use comodo security products in the past or even if not, could you check if there's a file called IseGuard64.dll, IseGuard32.dll or similar located under C:\Windows\system32\ or your system drive and if so, delete that file?

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yes that fixed it. thanks

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