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Isithangami Sabeseki

Why are double windows opening in Firefox when clicking on a link?

Kuphostiwe

Every time I click a link, Firefox opens two (2) windows. One with the URL link and one just with my FF home page. And fixes with easy to follow steps? Happens with both my MacBook Air, the old one and the new one. Both are running OS Catalina V10.15.2

Thank you!

Every time I click a link, Firefox opens two (2) windows. One with the URL link and one just with my FF home page. And fixes with easy to follow steps? Happens with both my MacBook Air, the old one and the new one. Both are running OS Catalina V10.15.2 Thank you!

Isisombululo esikhethiwe

TY:) You are the best and this ole gramma wannabe doesn't believe there's anything 'cranky' about you! LOL! You restored my faith in this Mozilla Community Support page as past ?s, plus this one, just did not get any responses or replies.

Keep up the great work you're doing here for all of us!

Funda le mpendulo ngokuhambisana nalesi sihloko 0
Isicaphuno

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 32.0 r0

Also have LastPass extension

Isisebenziso

  • Firefox 71.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:71.0) Gecko/20100101 Firefox/71.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/71.0/Darwin/en-US/

Izandiso

  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Google 1.0 (google@search.mozilla.org)
  • LastPass: Free Password Manager 4.39.0.2 (support@lastpass.com)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • Cookie AutoDelete 3.0.2 (CookieAutoDelete@kennydo.com) (Akusebenzi)
  • Dark Reader 4.8.6 (addon@darkreader.org) (Akusebenzi)
  • Facebook Container 2.0.3 (@contain-facebook) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

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  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • targetFrameRate: 60
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
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  • webgl1Renderer: Intel Inc. -- Intel(R) UHD Graphics 617
  • webgl1Version: 4.1 INTEL-14.3.9
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  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Intel Inc. -- Intel(R) UHD Graphics 617
  • webgl2Version: 4.1 INTEL-14.3.9
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
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Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha

Umnikazi wombuzo

Gosh, is anyone out there? Of the 10 years I've been using FF I've never experience this - not getting one reply or possible fix or question answered.

For the first time in 10 years I am considering quitting FF as this problem of double windows is so frustrating.

Any one have a possible idea or fix?

Gosh, is anyone out there? Of the 10 years I've been using FF I've never experience this - not getting one reply or possible fix or question answered. For the first time in 10 years I am considering quitting FF as this problem of double windows is so frustrating. Any one have a possible idea or fix?
Ingabe lokhu kube usizo kuwena?
Isicaphuno
crankygoat
  • Top 25 Contributor
40 izisombululo 471 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Duplicated https://support.mozilla.org/en-US/questions/1277069

That won't really help. :)

Unfortunately I haven't seen the same problem and not the best person for Mac guidance. This could be an OS issue, although i don't really find anything about similar occurrences.

You 'are' using the 64-bit Firefox?

Had you tried starting FF in safe mode? Menu → Help → Restart with add-ons disabled. Does the issue persist?

Also: Where are you clicking links which open two windows? In an existing instance of Firefox? And it then opens two whole new windows? You have three Firefox windows with one tab each?

Duplicated https://support.mozilla.org/en-US/questions/1277069 That won't really help. :) Unfortunately I haven't seen the same problem and not the best person for Mac guidance. This could be an OS issue, although i don't really find anything about similar occurrences. You 'are' using the 64-bit Firefox? Had you tried starting FF in safe mode? Menu → Help → Restart with add-ons disabled. Does the issue persist? Also: Where are you clicking links which open two windows? In an existing instance of Firefox? And it then opens two whole new windows? You have three Firefox windows with one tab each?
Ingabe lokhu kube usizo kuwena? 1
Isicaphuno

Umnikazi wombuzo

Gosh, I'm just overwhelmed with thanks that YOU even responded! This is the first time ever that I've posted and posted and not gotten any responses. Well, one guy wanted to 'sell' me support, which I thot odd as I didn't realize 'consultants' could do that from this support site!

Yes, it is the 64-bit FF. Its a new MacBook Air but its also happening on my old one, which also has the 64-bit FF.

Yes, have done in 'safe mode'. Have disabled add-ons. At this point I think the only extension I have is LastPass, my password manager. But I've re-installed without it and the double windows still happen.

Happens when I click on a link in email or texts. No, if FF is already open and, for instance, I click on a link in my email from the NY Times then it just opens another tab. But if FF is not open, then it opens 2 windows; one with the NYT article and one normal FF window with my normal homepage.

If I am in FF and click a link from 'pocket' or my home page or another bookmark then it just stays in that one FF window.

If you have any ideas or thots or fixes pleeeeeeeze keep me in mind?

Gratefully, susan

Gosh, I'm just overwhelmed with thanks that YOU even responded! This is the first time ever that I've posted and posted and not gotten any responses. Well, one guy wanted to 'sell' me support, which I thot odd as I didn't realize 'consultants' could do that from this support site! Yes, it is the 64-bit FF. Its a new MacBook Air but its also happening on my old one, which also has the 64-bit FF. Yes, have done in 'safe mode'. Have disabled add-ons. At this point I think the only extension I have is LastPass, my password manager. But I've re-installed without it and the double windows still happen. Happens when I click on a link in email or texts. No, if FF is already open and, for instance, I click on a link in my email from the NY Times then it just opens another tab. But if FF is not open, then it opens 2 windows; one with the NYT article and one normal FF window with my normal homepage. If I am in FF and click a link from 'pocket' or my home page or another bookmark then it just stays in that one FF window. If you have any ideas or thots or fixes pleeeeeeeze keep me in mind? Gratefully, susan
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

FYI I just double checked and the only extension I left is LastPass. There are no other extensions or add-ons that I can see.

FYI I just double checked and the only extension I left is LastPass. There are no other extensions or add-ons that I can see.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
crankygoat
  • Top 25 Contributor
40 izisombululo 471 izimpendulo
Kuphostiwe

Impendulo Ewusizo

We are mostly just volunteer users, i can only guess someone volunteered to try and "sell support". @@ How nice.

Can you check your Firefox preferences, on the first (General) page? At least temporarily, un-check Restore Previous Session in the Startup section at the top, if it is not already. Under the Tabs section, check the box for Open Links in Tabs Instead of New windows.

Here is also a Firefox KB article i just found: https://support.mozilla.org/en-US/kb/firefox-repeatedly-opens-empty-tabs-or-windows

If you have had the same profile for Firefox for a long time, the above might help. Old profiles tend to get a little weird.

If you should choose to Refresh Firefox, see this for the warning :) https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

If you do have an old profile and a lot stored in LastPass, i would suggest a safety backup before Refreshing, just in case. From the about:support page (you can just enter that into the address bar), you can easily click through to your profile folder and save a copy to your desktop or however you like. You can also click Refresh Firefox on that same page.

Failing that, I hadn't yet seen and references to applications starting twice like that on Mac, but historically i have seen it on Windows and usually has something to do with the settings for the default applications to open files and protocols. This, especially since you confirm this happens only when the FF application is not already running.

Unless we have a magical regression to a ~10 year old bug: https://support.mozilla.org/en-US/questions/700872


OK, one more, this for stuck weird settings on Macs: Power off the Mac. Press and hold Command + R + P and the power button for 15 seconds or until you hear the second startup sound. This clears settings stored in non-volatile memory. It may clear your time zone, display, or other settings, so you would have to check those. Suggestion from here: https://discussions.apple.com/thread/8034782 Info here: https://support.apple.com/en-us/HT204063

Best wishes!

We are mostly just volunteer users, i can only guess someone volunteered to try and "sell support". @@ How nice. Can you check your Firefox preferences, on the first (General) page? At least temporarily, un-check Restore Previous Session in the Startup section at the top, if it is not already. Under the Tabs section, check the box for Open Links in Tabs Instead of New windows. Here is also a Firefox KB article i just found: https://support.mozilla.org/en-US/kb/firefox-repeatedly-opens-empty-tabs-or-windows If you have had the same profile for Firefox for a long time, the above might help. Old profiles tend to get a little weird. If you should choose to Refresh Firefox, see this for the warning :) https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings If you do have an old profile and a lot stored in LastPass, i would suggest a safety backup before Refreshing, just in case. From the '''about:support''' page (you can just enter that into the address bar), you can easily click through to your profile folder and save a copy to your desktop or however you like. You can also click Refresh Firefox on that same page. Failing that, I hadn't yet seen and references to applications starting twice like that on Mac, but historically i have seen it on Windows and usually has something to do with the settings for the default applications to open files and protocols. This, especially since you confirm this happens only when the FF application is not already running. Unless we have a magical regression to a ~10 year old bug: https://support.mozilla.org/en-US/questions/700872 OK, one more, this for stuck weird settings on Macs: Power off the Mac. Press and hold Command + R + P and the power button for 15 seconds or until you hear the second startup sound. This clears settings stored in non-volatile memory. It may clear your time zone, display, or other settings, so you would have to check those. Suggestion from here: https://discussions.apple.com/thread/8034782 Info here: https://support.apple.com/en-us/HT204063 Best wishes!
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Isicaphuno

Umnikazi wombuzo

Again, TY so much for spending any of your time on this! All of that has already been done except for 'same' or 'old' profile, which I've done nothing with, didn't know anything about. So I will try that and if it does anything will post it here. But you did give me another good idea which is I'll post on the apple forums. Those links are a few years old and apple may not longer to FF questions. That's the line we get when we call apple's tech help so I didn't want to even try... but I'm so frustrated that I might. Will let you know if I get any fixes.

Thanks again!

Again, TY so much for spending any of your time on this! All of that has already been done except for 'same' or 'old' profile, which I've done nothing with, didn't know anything about. So I will try that and if it does anything will post it here. But you did give me another good idea which is I'll post on the apple forums. Those links are a few years old and apple may not longer to FF questions. That's the line we get when we call apple's tech help so I didn't want to even try... but I'm so frustrated that I might. Will let you know if I get any fixes. Thanks again!
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Isicaphuno
crankygoat
  • Top 25 Contributor
40 izisombululo 471 izimpendulo
Kuphostiwe

Best of luck. If i run across anything i haven't seen yet, I'll post back.

Best of luck. If i run across anything i haven't seen yet, I'll post back.
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Isicaphuno

Umnikazi wombuzo

Hey hi! Thanks again, and guess what? Via the Apple help community I found out I'm not the only one. Someone replied and this is their response to my query. Looks like it'll be fixed with the next update. Although I'm not holding my breath:

"Based on the status of Bug 1600153 which I opened, this won't be fixed until at least Firefox 73. Mozilla is aware of the problem. It has been reported to Mozilla and they are working on it.

https://wiki.mozilla.org/Release_Management/Calendar

Tracking Status

firefox71 --- wontfix

firefox72 --- wontfix

firefox73 --- affected"

If I remember and can find this thread again (LOL) I'll let you know if it works when the next FF update happens.

Hey hi! Thanks again, and guess what? Via the Apple help community I found out I'm not the only one. Someone replied and this is their response to my query. Looks like it'll be fixed with the next update. Although I'm not holding my breath: "Based on the status of Bug 1600153 which I opened, this won't be fixed until at least Firefox 73. Mozilla is aware of the problem. It has been reported to Mozilla and they are working on it. https://wiki.mozilla.org/Release_Management/Calendar Tracking Status firefox71 --- wontfix firefox72 --- wontfix firefox73 --- affected" If I remember and can find this thread again (LOL) I'll let you know if it works when the next FF update happens.
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Isicaphuno

Umnikazi wombuzo

FYI, if your 'geekiness' is still curious, I just found this on the same Apple thread altho I did NOT try the links. Guess it helps to know how to do a 'bugzilla':

"You can add comments to this bug athttps://bugzilla.mozilla.org/show_bug.cgi?id=1600153

Florencia Di Ciocco changed Bug 1600153 at 2019-12-04 05:49:57 PST:

WhatRemovedAddedComponentUntriagedNew Tab PageEver confirmed 1ResolutionWORKSFORME---StatusRESOLVEDREOPENEDstatus-firefox72unaffectedaffectedstatus-firefox73unaffectedaffected

Comment # 7 on Bug 1600153 from Florencia Di Ciocco at 2019-12-04 05:49:57 PST

Hi,

Thanks for the details. I apologize for the inconveniences, you are correct, I was able to reproduce the bug on Mac Catalina on the following versions:

Release 71.0 (64-bit), and Nightly 73.0a1 (2019-12-04) (64-bit)."

FYI, if your 'geekiness' is still curious, I just found this on the same Apple thread altho I did NOT try the links. Guess it helps to know how to do a 'bugzilla': "You can add comments to this bug athttps://bugzilla.mozilla.org/show_bug.cgi?id=1600153 Florencia Di Ciocco changed Bug 1600153 at 2019-12-04 05:49:57 PST: WhatRemovedAddedComponentUntriagedNew Tab PageEver confirmed 1ResolutionWORKSFORME---StatusRESOLVEDREOPENEDstatus-firefox72unaffectedaffectedstatus-firefox73unaffectedaffected Comment # 7 on Bug 1600153 from Florencia Di Ciocco at 2019-12-04 05:49:57 PST Hi, Thanks for the details. I apologize for the inconveniences, you are correct, I was able to reproduce the bug on Mac Catalina on the following versions: Release 71.0 (64-bit), and Nightly 73.0a1 (2019-12-04) (64-bit)."
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Isicaphuno
crankygoat
  • Top 25 Contributor
40 izisombululo 471 izimpendulo
Kuphostiwe

I am glad you found that out, and i hope it is rectified with the next release. Either my Bugzilla search-fu or my eyes need help, i didn't see that bug when looking.

If you like, you can test and see how it goes with a Firefox Developer version (it was at 73, i keep declining updates for Developer as i want it as close to the regular current version as possible). Neither the installed version nor a PortableApps version will interfere with any other installed Firefox. The program and profile are separate.)

I am glad you found that out, and i hope it is rectified with the next release. Either my Bugzilla search-fu or my eyes need help, i didn't see that bug when looking. If you like, you can test and see how it goes with a Firefox Developer version (it was at 73, i keep declining updates for Developer as i want it as close to the regular current version as possible). Neither the installed version nor a PortableApps version will interfere with any other installed Firefox. The program and profile are separate.)
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Isicaphuno

Umnikazi wombuzo

For me, the best thing so far with this crazi-making double window conundrum, was getting to the answer/info as a result of collaborating! So, again, thank you.

That'd be cool to test something like that, but I don't feel I know enough technically to decipher the changes or its effects? So I dunno what to say, but its probably the last thing I need right now in the way of 'distraction' as I'm on the survival end of things.

If it would assist you, and the other 'Bugzilla' 'Contributors' here, then I'll definitely do it?

At the very least I'll try to remember to update you when the new FF arrives.

For me, the best thing so far with this crazi-making double window conundrum, was getting to the answer/info as a result of collaborating! So, again, thank you. That'd be cool to test something like that, but I don't feel I know enough technically to decipher the changes or its effects? So I dunno what to say, but its probably the last thing I need right now in the way of 'distraction' as I'm on the survival end of things. If it would assist you, and the other 'Bugzilla' 'Contributors' here, then I'll definitely do it? At the very least I'll try to remember to update you when the new FF arrives.
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Isicaphuno
crankygoat
  • Top 25 Contributor
40 izisombululo 471 izimpendulo
Kuphostiwe

Ah, i only meant you can install it (or use a portable version) and see if that solves your double-opening windows for now. The Developer version is at 73 beta 6. The release date for "regular" Firefox 73 is slated for February 11. Having the Developer version alongside for the time being might offer a reprieve from crazy-windows if they are causing issues.

Otherwise, happy browsing!

Ah, i only meant you can install it (or use a portable version) and see if that solves your double-opening windows for now. The Developer version is at 73 beta 6. The release date for "regular" Firefox 73 is slated for February 11. Having the Developer version alongside for the time being might offer a reprieve from crazy-windows if they are causing issues. Otherwise, happy browsing!
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Isicaphuno

Isisombululo Esikhethiwe

TY:) You are the best and this ole gramma wannabe doesn't believe there's anything 'cranky' about you! LOL! You restored my faith in this Mozilla Community Support page as past ?s, plus this one, just did not get any responses or replies.

Keep up the great work you're doing here for all of us!

TY:) You are the best and this ole gramma wannabe doesn't believe there's anything 'cranky' about you! LOL! You restored my faith in this Mozilla Community Support page as past ?s, plus this one, just did not get any responses or replies. Keep up the great work you're doing here for all of us!
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Isicaphuno

Umnikazi wombuzo

Hi again, not sure if you know or don't know, but the update did not work, nothing changed. Firefox still opening double windows with the one on top not fully functioning.

(
Hi again, not sure if you know or don't know, but the update did not work, nothing changed. Firefox still opening double windows with the one on top not fully functioning. :(
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Isicaphuno
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