Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Suddenly, the firefox account stopped accepting my password on the mozilla site. I have not changed it since November. (it will save in lockwise).

  • 2 uphendule
  • 1 inale nkinga
  • 35 views
  • Igcine ukuphendulwa ngu Mikhail

more options

Suddenly, the firefox account stopped accepting my password on the mozilla site. I have not changed it since November. (it will save in lockwise). At the moment, a previously signed in account is valid (I did not log out of the account, but I can not change the password). I do not have account recovery enabled when resetting a password. When resetting the password, I will lose all my saved 300+ passwords, as it seemed to me previously securely saved.

Okulungisiwe ngu Mikhail

Isisombululo esikhethiwe

cor-el said

Do you still have a desktop device (possibly connected to Sync) that has all your personal data ?

Yes.

Do you have mobile devices connectd to this Sync account ?

Yes.

Can you still access the Firefox Account Settings page ?

Yes.

For the passwords you need a backup of logins.json and key4.db in the profile folder.

Thank you very much, I immediately made a backup. It is strange that the previously saved password suddenly ceased to be valid.

Is this the only way in this situation, resetting the password?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

more options

Do you still have a desktop device (possibly connected to Sync) that has all your personal data ? Do you have mobile devices connectd to this Sync account ?

Can you still access the Firefox Account Settings page ?


For the passwords you need a backup of logins.json and key4.db in the profile folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Sync isn't meant to be used as a backup and best is always to backup your personal data locally and not to rely on Sync.

more options

Isisombululo Esikhethiwe

cor-el said

Do you still have a desktop device (possibly connected to Sync) that has all your personal data ?

Yes.

Do you have mobile devices connectd to this Sync account ?

Yes.

Can you still access the Firefox Account Settings page ?

Yes.

For the passwords you need a backup of logins.json and key4.db in the profile folder.

Thank you very much, I immediately made a backup. It is strange that the previously saved password suddenly ceased to be valid.

Is this the only way in this situation, resetting the password?

Okulungisiwe ngu Mikhail