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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

In Earthlink e-mail, the tabs above messages (print, delete etc.) work in IE but NOT in Firefox any more.

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  • Igcine ukuphendulwa ngu Suttoni

Suttoni
Suttoni
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Earthlink E-mail both old and new versions do not work properly in Firefox 57 and higher. The function tabs above any message (print, delete etc.) don't respond to clicking. They used to work just fine. Everything works in IE but I use Firefox. The Options are set to open tabs in new windows as always. Earthlink tech support says it's Firefox's problem.

Earthlink E-mail both old and new versions do not work properly in Firefox 57 and higher. The function tabs above any message (print, delete etc.) don't respond to clicking. They used to work just fine. Everything works in IE but I use Firefox. The Options are set to open tabs in new windows as always. Earthlink tech support says it's Firefox's problem.

Isisombululo esikhethiwe

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Isisombululo Esikhethiwe

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Suttoni
Suttoni Umnikazi wombuzo
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I uninstalled Firefox and reinstalled it. Problem solved.