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Firefox doesn't know how to open this address, because one of the following protocols (ms-word) isn't associated with any program or is not allowed in this cont

Kuphostiwe

Unable to open Word and Excel documents from within SharePoint. This has never been an issue but now the error message is shown. "Firefox doesn't know how to open this address, because one of the following protocols (ms-word) isn't associated with any program or is not allowed in this context." The documents should either open in the browser or trigger the desktop app. Installing older versions hasn't fixed this.

Looking for solutions, thanks

Unable to open Word and Excel documents from within SharePoint. This has never been an issue but now the error message is shown. "Firefox doesn't know how to open this address, because one of the following protocols (ms-word) isn't associated with any program or is not allowed in this context." The documents should either open in the browser or trigger the desktop app. Installing older versions hasn't fixed this. Looking for solutions, thanks
Isicaphuno
jscher2000
  • Top 10 Contributor
8838 izisombululo 72241 izimpendulo
Kuphostiwe

Hi mrs.von, does the workaround in the following thread help:

https://support.mozilla.org/questions/1265375#answer-1239993

Hi mrs.von, does the workaround in the following thread help: https://support.mozilla.org/questions/1265375#answer-1239993
Ingabe lokhu kube usizo kuwena? 0
Isicaphuno

Umnikazi wombuzo

We tried that before I posted here and that unfortunately doesn't work either. Several users tested this. This wasn't a problem until recently.

We tried that before I posted here and that unfortunately doesn't work either. Several users tested this. This wasn't a problem until recently.
Ingabe lokhu kube usizo kuwena? 0
Isicaphuno

Umnikazi wombuzo

To clarify, when selecting the link, Firefox adds the following to the front of the actual link in the URL

ms-word:ofv|u|https:// or ms-excel:ofv|ofc|u|https://

And the page with the error messages appears.

When removing ms-word:ofv|u|or ms-excel:ofv|ofc|u| the links work and do as expected. This happens on a Mac and PC.

To clarify, when selecting the link, Firefox adds the following to the front of the actual link in the URL ms-word:ofv|u|https:// or ms-excel:ofv|ofc|u|https:// And the page with the error messages appears. When removing ms-word:ofv|u|or ms-excel:ofv|ofc|u| the links work and do as expected. This happens on a Mac and PC.
Ingabe lokhu kube usizo kuwena? 1
Isicaphuno
Romy Fitschen 0 izisombululo 4 izimpendulo
Kuphostiwe

I have had this problem for a couple of months. The message I get is the same. I have uninstalled, reinstalled and tried countless suggestions. Sadly I have to stop messing with this and switch to another browser which is upsetting to me as I don't like to use microsoft or google. This is really frustrating.

I have had this problem for a couple of months. The message I get is the same. I have uninstalled, reinstalled and tried countless suggestions. Sadly I have to stop messing with this and switch to another browser which is upsetting to me as I don't like to use microsoft or google. This is really frustrating.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

As it turns out you can no longer sync folder with Microsoft OneDrive either. The URL adds the following: odopen://sync

This makes Firefox unusable for Office 365. A real real shame.

As it turns out you can no longer sync folder with Microsoft OneDrive either. The URL adds the following: odopen://sync This makes Firefox unusable for Office 365. A real real shame.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

I have checked with Microsoft and they said there is nothing they can do about this. If this is not fixed then Firefox will render useless for hundreds of thousands of work devices.

I have checked with Microsoft and they said there is nothing they can do about this. If this is not fixed then Firefox will render useless for hundreds of thousands of work devices.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
Valerie 0 izisombululo 1 izimpendulo
Kuphostiwe

I am having the same issue. Removing ms-word:ofv|u| as indicated above by mrs.von downloads a copy of the file and does not permit co-authoring in the documents.

There are workarounds (e.g., opening the document in the browser view, then opening Word to access the file through the recent documents), but these are time consuming and impractical. Looks like there's an issue with how Firefox handles these links.

As indicated above, if this is not resolved, I will have to switch to a different browser for business use.

I am having the same issue. Removing ms-word:ofv|u| as indicated above by mrs.von downloads a copy of the file and does not permit co-authoring in the documents. There are workarounds (e.g., opening the document in the browser view, then opening Word to access the file through the recent documents), but these are time consuming and impractical. Looks like there's an issue with how Firefox handles these links. As indicated above, if this is not resolved, I will have to switch to a different browser for business use.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
jscher2000
  • Top 10 Contributor
8838 izisombululo 72241 izimpendulo
Kuphostiwe

Hi Valerie, did you already set up the new preference as described in this post:

https://support.mozilla.org/questions/1265375#answer-1239993

Hi Valerie, did you already set up the new preference as described in this post: https://support.mozilla.org/questions/1265375#answer-1239993
Ingabe lokhu kube usizo kuwena? 0
Isicaphuno
Romy Fitschen 0 izisombululo 4 izimpendulo
Kuphostiwe

Having the same issue - going to have to switch browsers. This is really frustrating....

Having the same issue - going to have to switch browsers. This is really frustrating....
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Isicaphuno
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