Izimpendulo zakamuva ze-Firefox started randomly crashing today, several times. "Socket Thread" received signal SIGPIPE, Broken pipe / "Exiting due to channel error" messageshttps://support.mozilla.org/zu/questions/12729402019-11-21T04:31:30-08:00I am glad to hear that your problem has been resolved. If you haven't already, please select the ans2019-11-21T04:31:30-08:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1272940#answer-1268062<p>I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.
</p><p>Thank you for contacting Mozilla Support.
</p>After I reinstalled Firefox, I haven't had any more crashes. Thanks Fred!
I don't know why `rpm -q 2019-11-20T23:30:59-08:00alan.christopher.jenkinshttps://support.mozilla.org/zu/questions/1272940#answer-1268008<p>After I reinstalled Firefox, I haven't had any more crashes. Thanks Fred!
</p><p>I don't know why `rpm -q --verify firefox` didn't show a problem before, so... maybe there was something else weird. But whatever it was, I can now use Firefox reliably again. Which is very important to me&nbsp;:-).
</p>The correct bug report link is;
https://bugzilla.mozilla.org/show_bug.cgi?id=522235
FredMcD said
A2019-11-15T09:43:49-08:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1272940#answer-1266927<p>The correct bug report link is;
<a href="https://bugzilla.mozilla.org/show_bug.cgi?id=522235" rel="nofollow">https://bugzilla.mozilla.org/show_bug.cgi?id=522235</a>
</p><p><em>FredMcD <a href="#answer-1266860" rel="nofollow">said</a></em>
</p>
<blockquote>
Are you getting your Firefox from Linux?<br>
If so, download the Mozilla version from the link I posted.
</blockquote>Thanks Fred. I've realized I made a mistake in my last post.
Initially, I had the crashes without ru2019-11-15T04:07:44-08:00alan.christopher.jenkinshttps://support.mozilla.org/zu/questions/1272940#answer-1266864<p>Thanks Fred. I've realized I made a mistake in my last post.
</p><p>Initially, I had the crashes without running under the debugger, and I also verified that Firefox Safe Mode crashed when not running under the debugger. But
</p><p>1) The SIGPIPE part is probably not a real problem. Using the debugger causes this problem. (Explained here: <a href="https://bugzilla.mozilla.org/show_bug.cgi?id=522235" rel="nofollow">https://bugzilla.mozilla.org/show_bug.cgi?id=522235</a>)
</p><p>2) So far, I have not yet verified that the real crash is still happening after I re-installed Firefox.
</p><p>(Although I did use `rpm --verify`before re-install, it showed that there were no checksum errors in any Firefox files. But, I want to make sure before I try something new).
</p>Are you getting your Firefox from Linux?
If so, download the Mozilla version from the link I posted.2019-11-15T04:00:56-08:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1272940#answer-1266860<p>Are you getting your Firefox from Linux?
If so, download the Mozilla version from the link I posted.
</p>Oh, good question. No, no new crash report files. Also "about:crashes" is still not recognized.
2019-11-15T02:26:54-08:00alan.christopher.jenkinshttps://support.mozilla.org/zu/questions/1272940#answer-1266844<p>Oh, good question. No, no new crash report files. Also "about:crashes" is still not recognized.
</p>Any new crash reports?
2019-11-15T01:55:03-08:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1272940#answer-1266839<p>Any new crash reports?
</p>Thanks for the walkthroughs Fred.
I have now removed and re-installed Firefox. I use Linux, and I i2019-11-15T00:31:09-08:00alan.christopher.jenkinshttps://support.mozilla.org/zu/questions/1272940#answer-1266824<p>Thanks for the walkthroughs Fred.
</p><p>I have now removed and re-installed Firefox. I use Linux, and I install Firefox from the relevant "distro-based package manager".
</p><p>Since then Firefox (safe mode) has crashed several times, with the same message.
</p>Let’s do a full clean re-install;
Note: Firefox comes in three or more folders on all computers.
The2019-11-14T20:35:41-08:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1272940#answer-1266798<p>Let’s do a full clean re-install;
</p><p>Note: Firefox comes in three or more folders on all computers.
They are;
</p><p>Maintenance: (Programs Folder) &lt;Windows Only&gt;
Firefox itself: (Programs Folder)
And two folders in the profile of each user on the computer
for each Firefox profile for that user.
</p><p>If you remove the Firefox folder, the user profiles would not be affected.
</p>
<hr>
<p><a href="http://www.mozilla.org/en-US/firefox/all/" rel="nofollow">Download Firefox For All languages And Systems</a> {web link}
</p><p>Save the file. Then <strong>Close Firefox. </strong>
</p><p>Using your file browser, open the <strong>Programs Folder</strong> on your computer.
</p><p><strong>Windows: </strong> C:\Program Files
C:\Program Files (x86) <strong>Note:</strong> Check Both Folders
</p><p><strong>Mac: </strong> Open the <strong> "Applications" </strong> folder.
<a href="https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac" rel="nofollow">https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac</a>
</p><p><strong>Linux: </strong> Check your user manual.
If you installed Firefox with the distro-based package
manager, you should use the same way to uninstall it.
See Install Firefox on Linux;
<a href="https://support.mozilla.org/en-US/kb/install-firefox-linux" rel="nofollow">https://support.mozilla.org/en-US/kb/install-firefox-linux</a>
</p><p>If you downloaded and installed the binary package
from the Firefox download page, simply remove the
folder Firefox in your home directory.
<a href="http://www.mozilla.org/firefox#desktop" rel="nofollow">http://www.mozilla.org/firefox#desktop</a>
++++++++++++++++++++++++++++
Look for, and remove any <strong>Mozilla</strong> or <strong>Firefox</strong> program folders.
Do not remove the <strong>Mozilla Thunderbird</strong> folder if there is one.
</p><p><strong>Do Not</strong> remove any profile folders.
</p><p>After rebooting the computer, run a registry scanner
if you have one. Then run the installer.
+++++++++++++++++++++++++++
If there is a problem, start your <strong>Computer</strong> in safe mode and try again.
</p><p><a href="http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode" rel="nofollow">http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode</a>
This shows how to Start all Computers in Safe Mode;
Free Online Encyclopedia
</p>As I said:
I tried "about:crashes" but firefox did not recognize it. Here is a screenshot.
I also lo2019-11-14T19:50:41-08:00alan.christopher.jenkinshttps://support.mozilla.org/zu/questions/1272940#answer-1266791<p>As I said:
</p><p>I tried "about:crashes" but firefox did not recognize it. Here is a screenshot.
</p><p>I also looked in the crash folder. There are no crash files for this year (2019). Here is a screenshot. I have no problems with my computer's time/date.
</p><p>My original post also includes details of my OS (and firefox version).
</p>In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP in front of2019-11-14T07:50:21-08:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1272940#answer-1266720<p>In the address bar, type <strong>about:crashes</strong>&lt;enter&gt;.
</p><p><strong>Note:</strong> If any reports do not have <strong>BP</strong> in front of
the numbers/letters, click it to submit them.
</p><p><strong>The crash report is several pages of data.</strong>
<strong>We need the report numbers to see the whole report.</strong>
</p><p>Using your mouse, <strong>mark</strong> the most <strong>resent 7 - 10</strong>
<strong>Submitted</strong> crash reports, and <strong>copy</strong> them.
Now go to the reply box and <strong>paste</strong> them in.
</p>
<dl><dt><img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2017-11-17-07-48-17-89e968.png" alt="aboutcrashesFx57" width="500">
</dt></dl>
<p>For more help on crash reports, see;
<a href="https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support" rel="nofollow">https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support</a>
+++++++++++++++++++++++
If you can't get Firefox to open, you will have to do
this the hard way.
</p><p><strong><a href="https://support.mozilla.org/en-US/kb/mozillacrashreporter" rel="nofollow">https://support.mozilla.org/en-US/kb/mozillacrashreporter</a></strong>
Open the file browser/explorer on your computer.
<strong>Note:</strong> You may have to enable <strong>Show Hidden</strong>
<strong>Folders / Files.</strong> Enter this in the address bar;
</p><p><strong>Windows:</strong> %APPDATA%\Mozilla\Firefox\Crash Reports\submitted
<strong>Win 7/Vista:</strong> C:\Users\<strong>&lt;username&gt;</strong>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted
<strong>Win XP/2000:</strong> C:\Documents and Settings\<strong>&lt;username&gt;</strong>\Application Data\Mozilla\Firefox\Crash Reports\submitted
</p><p><strong>Mac OS:</strong> /Users/<strong>&lt;username&gt;</strong>/Library/Application Support/Firefox/Crash Reports/submitted
<strong>Linux:</strong> /home/<strong>&lt;username&gt;</strong>/.mozilla/firefox/Crash Reports/submitted
</p><p><strong>The crash report is several pages of data.</strong>
<strong>We need the report numbers to see the whole report.</strong>
</p><p>Copy the most recent <strong>5-7 File Names</strong> in the folder.
Post the information in the reply box.
</p>