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Firefox crashes constantly

  • 3 uphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu FredMcD

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My first time here, just recently switched from Chrome to Firefox, but seems like it's a bit problematic. Version 70.0 worked fine, but ever since 70.0.1, Firefox starts crashing (randomly). 99% of the time there is no error message, the browser just crashes(closes) and that's it, no crash report, no error, the only thing I can do is to restore previous session. Usually, after crashing, it will crash again 2-3 times upon opening the browser, until it will finally work...for a while. Rarely there have been errors, saying the same thing - memory could not be read (attached in the post). Does not happen with any other browsers. All my drivers and software are up to date, memory is OK, (did windows memory diag and memtest86), hardware is okay, tried disabling plugins and hardware acceleration, still nothing. All that ever since 70.0.1, before that it worked fine. Is it just me or anyone else having that problem? If any additional info is needed, let me know.

Ama-screenshot ananyekiwe

All Replies (3)

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Your screenshot shows a memory or program issue.

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder.

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux;

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again. This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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Unfortunately, still same, crashes constantly. After it has crashed once during normal usage, it will crash again at least 2-3 times when opening the browser again and then you can use it for a while. Does not happen with other browsers.

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MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.