Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Every time I click on the Firefox browser, I get Ad-aware instead of the Firefox home page; why? How do I delete it if I so choose?

  • 4 uphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu WestEnd

more options

Ad-aware page comes up instead of Firefox. I did not ask for it or download it knowingly. Why do I not just get the Firefox home page?

Ad-aware page comes up instead of Firefox. I did not ask for it or download it knowingly. Why do I not just get the Firefox home page?

All Replies (4)

more options

Hi Patrick,

check in the icon's properties, to see if there any link attached.

more options

Hi, first please see How to set the home page. If the malware comes back, check your Firefox Desktop shortcut for corruption: Right click on it > Properties, and in Target, make sure there is no sign of anything other than Firefox. If there is, delete that part of it. Or if it's easier, you can just delete it and recreate a new shortcut. More: Wrong home page opens when I start Firefox - How to fix. Another thing you can do, is to search for the malware in your PC's search box and programs - look for any recently installed programs that you don't recognise, because it may be masquerading under a different name. What is search hijacking?.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Note that not all removal programs will detect all malware, so you may need to run several or all of them.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us. Thank you!

more options

Thanks for your reply. Much appreciated. Unfortunately, it does not appear when I right click on the Firefox icon. And my malware does not identify it. Yet every time I try to open Firefox I get Ad-aware. I don't want it, but none of the suggestions seem to work.

more options

Patrick Solomon said

And my malware does not identify it. Yet every time I try to open Firefox I get Ad-aware.

This right here means your system is infected already and your software will not detect it. This will require a computer shop to find and remove it - if you aren't able to get rid of it.