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500 error when trying to sign-in to firefox. What to do?

BG
Kuphostiwe

I get the same error when trying to sign-in directly from the browser menu and when trying to do it from mozilla website. I had to sign-in from Google Chrome even to post this message. I'm logged-in from my iPhone without any problem.

I get the same error when trying to sign-in directly from the browser menu and when trying to do it from mozilla website. I had to sign-in from Google Chrome even to post this message. I'm logged-in from my iPhone without any problem.

Isisombululo esikhethiwe

Okay, I (kind of) fixed this: – I created a new Firefox profile. – I quit Firefox. – Since I had noticed before (when I was using the different macOS user account) that not my entire history had been synced (for whatever reason), I copied the places.sqlite file from the old profile folder to the new. – I restarted Firefox which used the new profile.

Now, I was able again to log into Firefox accounts. Copying the places.sqlite apparently was successful because my entire history is listed. Bookmarks were synced successfully into the new profile, too, just like the stored logins and passwords. Of course, preferences and add-ons are lost, but this is a minor problem to me.

It still would be interesting to learn how to fix this properly (i.e. without the need to create a new profile).

Funda le mpendulo ngokuhambisana nalesi sihloko 0
Isicaphuno

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.70 Safari/537.36

Eminye Imininingwane

Senali Madawala
  • Top 25 Contributor
2 izisombululo 157 izimpendulo
Kuphostiwe

1. Reload the web page. ...

  2.Clear your browser's cache. ...
  3.Delete your browser's cookies. ...
  4. Troubleshoot as a 504 Gateway Timeout error instead. ...
  5. Contacting the website directly is another option. ...
  6. Come back later.
1. Reload the web page. ... 2.Clear your browser's cache. ... 3.Delete your browser's cookies. ... 4. Troubleshoot as a 504 Gateway Timeout error instead. ... 5. Contacting the website directly is another option. ... 6. Come back later.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
TJung 1 izisombululo 2 izimpendulo
Kuphostiwe

Today, I upgraded to Firefox 70.0.1 (coming from 69) and now I get Error 500, too. I cleared the cache and the cookies. As suggested in an older thread , I deleted the Weave folder, the signedInUser.json and prefs.js files, I made sure that dom.storage.enabled is set to TRUE. I can’t create a new account because on visiting https://accounts.firefox.com/ I get the error again

To post this, I switched to another user account on my computer. Here, everything is fine, but on my main user account, the problem persists. I also can access my Firefox account on my Android smartphone.

So I’m pretty sure it’s something in the Firefox profile folder of my main user account…

I’m working on a Mac with macOS Mojave.

Today, I upgraded to Firefox 70.0.1 (coming from 69) and now I get Error 500, too. I cleared the cache and the cookies. As suggested in an [https://support.mozilla.org/en-US/questions/1071411 older thread] , I deleted the Weave folder, the signedInUser.json and prefs.js files, I made sure that dom.storage.enabled is set to TRUE. I can’t create a new account because on visiting https://accounts.firefox.com/ I get the error again To post this, I switched to another user account on my computer. Here, everything is fine, but on my main user account, the problem persists. I also can access my Firefox account on my Android smartphone. So I’m pretty sure it’s ''something'' in the Firefox profile folder of my main user account… I’m working on a Mac with macOS Mojave.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
TJung 1 izisombululo 2 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

Okay, I (kind of) fixed this: – I created a new Firefox profile. – I quit Firefox. – Since I had noticed before (when I was using the different macOS user account) that not my entire history had been synced (for whatever reason), I copied the places.sqlite file from the old profile folder to the new. – I restarted Firefox which used the new profile.

Now, I was able again to log into Firefox accounts. Copying the places.sqlite apparently was successful because my entire history is listed. Bookmarks were synced successfully into the new profile, too, just like the stored logins and passwords. Of course, preferences and add-ons are lost, but this is a minor problem to me.

It still would be interesting to learn how to fix this properly (i.e. without the need to create a new profile).

Okay, I (kind of) fixed this: – I created a new Firefox profile. – I quit Firefox. – Since I had noticed before (when I was using the different macOS user account) that not my entire history had been synced (for whatever reason), I copied the places.sqlite file from the old profile folder to the new. – I restarted Firefox which used the new profile. Now, I was able again to log into Firefox accounts. Copying the places.sqlite apparently was successful because my entire history is listed. Bookmarks were synced successfully into the new profile, too, just like the stored logins and passwords. Of course, preferences and add-ons are lost, but this is a minor problem to me. It still would be interesting to learn how to fix this properly (i.e. without the need to create a new profile).
Ingabe lokhu kube usizo kuwena?
Isicaphuno
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