X
Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

Version 70.0

Kuphostiwe

Hello all, since the new update 70.0 Firefox will not start up at all! I keep clicking on the icon and nothing happens. But after clicking on it a bazillion times it will finally come up. Ive had to switch back to Safari to get my work done. What is the problem and how can I fix it? I run Mac OSX -El Capitan v10.11.6. I never had a problem until this last update with Firefox. Thanks very much in advance for any insight with this problem.

Hello all, since the new update 70.0 Firefox will not start up at all! I keep clicking on the icon and nothing happens. But after clicking on it a bazillion times it will finally come up. Ive had to switch back to Safari to get my work done. What is the problem and how can I fix it? I run Mac OSX -El Capitan v10.11.6. I never had a problem until this last update with Firefox. Thanks very much in advance for any insight with this problem.
Isicaphuno

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 32.0 r0

Isisebenziso

  • Firefox 70.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:70.0) Gecko/20100101 Firefox/70.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/70.0/Darwin/en-US/

Izandiso

  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • Easy Youtube Video Downloader Express 16.0 ({b9acf540-acba-11e1-8ccb-001fd0e08bd4})
  • eBay 1.0 (ebay@search.mozilla.org)
  • Forecastfox (fix version) 4.25 (forecastfox@s3_fix_version)
  • Ghostery – Privacy Ad Blocker 8.4.2 (firefox@ghostery.com)
  • Google 1.0 (google@search.mozilla.org)
  • iTube Studio for Mac 6.1.0.6 ({d1cf44d3-a75b-40f1-bd4d-74326087fa15})
  • Personal Blocklist (not by Google) 3.3.0 (personal_blocklist@wildsky.cc)
  • Tampermonkey 4.9.5941 (firefox@tampermonkey.net)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Violentmonkey 2.11.2 ({aecec67f-0d10-4fa7-b7c7-609a2db280cf})
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • YouTube Popout Player 3.1.0 ({85b42b8f-49cd-4935-aeca-a6b32dd6ac9f})
  • AdBlocker Ultimate 2.40 (adblockultimate@adblockultimate.net) (Akusebenzi)
  • uBlock Origin 1.23.0 (uBlock0@raymondhill.net) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription:
  • adapterDeviceID: 0x0a29
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • contentUsesTiling: True
  • crashGuards: []
  • driverDate:
  • driverVendor:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'OpenGL Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'unavailable-no-hw-compositing', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable-no-hw-compositing', u'message': u'Hardware compositing is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'blacklisted', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'CMSOutputProfile': 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u'TileHeight': 512, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 512, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: {u'key': u''}
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • targetFrameRate: 60
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shading_language_include GL_ARB_texture_cube_map_array GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: NVIDIA Corporation -- NVIDIA GeForce GT 330M OpenGL Engine
  • webgl1Version: 3.3 NVIDIA-10.0.52 310.90.10.05b46
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL creation failed: * WebGL 2 requires support for the following features: transform_feedback2
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Okuthandwayo Okulungisiwe

Misc

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jscher2000
  • Top 10 Contributor
8784 izisombululo 71837 izimpendulo
Kuphostiwe

Hi SunnySkyez, did the icon seem to indicate Firefox was trying to load all that time or was it just not even responding in any way?

When Firefox finally did show itself, did it work, or is it not working, either?

Could you test in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the option/alt key when starting Firefox. (On Windows, hold down the Shift key instead of the option/alt key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Hi SunnySkyez, did the icon seem to indicate Firefox was trying to load all that time or was it just not even responding in any way? When Firefox finally did show itself, did it work, or is it not working, either? Could you test in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is not running:'' Hold down the option/alt key when starting Firefox. (On Windows, hold down the Shift key instead of the option/alt key.) ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled * (menu bar) Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement?
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Im replying back to you in safari as FF isn't working. I will start from the beginning with more info on what happened and what I did since your post.

**Brief descrip. of what first happened:

When starting a prog on Mac, there is a little black dot next to the App icon, that will flash until the program starts then it stays solid: See the little black dot to the left of the icon app. see pic 1

A couple minutes later when it did come up it was just the tool bar:

see pic 2

When it came up a little bit more I got just a white screen with a tool bar and tab: See picture 3

Today: I haven’t been able to get it to do the above again. I got safe mode to come up once. I didn’t know what I supposed to see in my preferences but in your explanation of safe mode’s temp deactivation, I recognized the words “hardware acceleration”. I remember having a problem a few months back and someone from the forum said to uncheck that box. So today while in safe mode noticed the acceleration box was checked. I then got out of safe mode and clicked on the FF- app it started right up. I went to my preferences and saw that the hardware acceleration was checked again, which must have happened when the new update loaded? I uncheck the acceleration box and I restarted my mac to see if FF would load up with the uncheck acceleration box, now I can’t even get safe mode back. Ive been working on this for 2 hours now and Im totally ticked off. Anymore ideas?

Im replying back to you in safari as FF isn't working. I will start from the beginning with more info on what happened and what I did since your post. **Brief descrip. of what first happened: When starting a prog on Mac, there is a little black dot next to the App icon, that will flash until the program starts then it stays solid: See the little black dot to the left of the icon app. see pic 1 A couple minutes later when it did come up it was just the tool bar: see pic 2 When it came up a little bit more I got just a white screen with a tool bar and tab: See picture 3 Today: I haven’t been able to get it to do the above again. I got safe mode to come up once. I didn’t know what I supposed to see in my preferences but in your explanation of safe mode’s temp deactivation, I recognized the words “hardware acceleration”. I remember having a problem a few months back and someone from the forum said to uncheck that box. So today while in safe mode noticed the acceleration box was checked. I then got out of safe mode and clicked on the FF- app it started right up. I went to my preferences and saw that the hardware acceleration was checked again, which must have happened when the new update loaded? I uncheck the acceleration box and I restarted my mac to see if FF would load up with the uncheck acceleration box, now I can’t even get safe mode back. Ive been working on this for 2 hours now and Im totally ticked off. Anymore ideas?
Ingabe lokhu kube usizo kuwena?
Isicaphuno
jscher2000
  • Top 10 Contributor
8784 izisombululo 71837 izimpendulo
Kuphostiwe

Unfortunately, I'm not familiar enough with MacOS to provide specific troubleshooting suggestions.

If it becomes necessary, this article describes how to downgrade to a previous version: Install an older version of Firefox.

Unfortunately, I'm not familiar enough with MacOS to provide specific troubleshooting suggestions. If it becomes necessary, this article describes how to downgrade to a previous version: [[Install an older version of Firefox]].
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Isicaphuno

Umnikazi wombuzo

While yes I had to download to version 68 and now Im at cruising speed, it still doesnt fix the version 70 problem. So I cant honestly mark this as totally resolved as I was going to downgrade as the last resort.

Oh and while you may have to downgrade as I did, do not be intimidated by Fire Fox's scary warning of security problems by rolling back. The only scary problems are with the new FF updates. IMHO. If they put out an update and it doesnt work for people, they need to FIX it or dont put out any new versions. And Fire Fox shouldnt drop the ball by relying on its users to fix their problems. I love Fire Fox and have been with them since they started, but when you screw with my surfing I draw the line. Oh and I save all my dmgs for just such occasions.

One more note, when you do downgrade, you will be asked to create a new profile, dont be scared. All you need to do download the older dmg then load it up. Next sign in with your original email follow through with your password. Then go to your add on's page and everything you had before just kinda reloads for ya. You dont lose your bookmarks either. I also unchecked the update versions box in preferences and reset it to ask and I will decide. Wont burn me twice on that one.

So, Im back and now happy even though I had to spend hours of wasted time.

While yes I had to download to version 68 and now Im at cruising speed, it still doesnt fix the version 70 problem. So I cant honestly mark this as totally resolved as I was going to downgrade as the last resort. Oh and while you may have to downgrade as I did, do not be intimidated by Fire Fox's scary warning of security problems by rolling back. The only scary problems are with the new FF updates. IMHO. If they put out an update and it doesnt work for people, they need to FIX it or dont put out any new versions. And Fire Fox shouldnt drop the ball by relying on its users to fix their problems. I love Fire Fox and have been with them since they started, but when you screw with my surfing I draw the line. Oh and I save all my dmgs for just such occasions. One more note, when you do downgrade, you will be asked to create a new profile, dont be scared. All you need to do download the older dmg then load it up. Next sign in with your original email follow through with your password. Then go to your add on's page and everything you had before just kinda reloads for ya. You dont lose your bookmarks either. I also unchecked the update versions box in preferences and reset it to ask and I will decide. Wont burn me twice on that one. So, Im back and now happy even though I had to spend hours of wasted time.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
dlsakbo 0 izisombululo 11 izimpendulo
Kuphostiwe

you can find solution from this link [ https://support.mozilla.org/en-US/kb/firefox-wont-start-find-solutions] thank you

you can find solution from this link [ https://support.mozilla.org/en-US/kb/firefox-wont-start-find-solutions] thank you
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Isicaphuno

Umnikazi wombuzo

Not one to give up because I love my mac and I love FireFox. I found the best solution for my macbook and this problem, was to simply remove FireFox with my Mac App Cleaner, then reload a fresh FireFox 7.0 and after a couple of very slow load ups it started working again just fine.

So if you have a macbook this worked for me: download a copy of the Mac App Cleaner, remove everything even playlists that arent checked on the App Cleaner removal list. Then go to FF and download their latest version, in my case it was 70.0, load it back up and you should be golden. I really didnt need to do much more as FF still had my info, like my themes, bookmarks, and add ons. Mac App Cleaner can be found at the Mac App Store or here at Mac UpDate: https://www.macupdate.com/app/mac/25276/appcleaner .

I hope this helps others who have had my problem. Cheers!

Not one to give up because I love my mac and I love FireFox. I found the best solution for my macbook and this problem, was to simply remove FireFox with my Mac App Cleaner, then reload a fresh FireFox 7.0 and after a couple of very slow load ups it started working again just fine. So if you have a macbook this worked for me: download a copy of the Mac App Cleaner, remove everything even playlists that arent checked on the App Cleaner removal list. Then go to FF and download their latest version, in my case it was 70.0, load it back up and you should be golden. I really didnt need to do much more as FF still had my info, like my themes, bookmarks, and add ons. Mac App Cleaner can be found at the Mac App Store or here at Mac UpDate: https://www.macupdate.com/app/mac/25276/appcleaner . I hope this helps others who have had my problem. Cheers!

Okulungisiwe ngu SunnySkyez

Ingabe lokhu kube usizo kuwena?
Isicaphuno
Senali Madawala
  • Top 25 Contributor
1 izisombululo 151 izimpendulo
Kuphostiwe
May help: https://www.mozilla.org/en-US/firefox/70.0beta/releasenotes/ https://www.ghacks.net/2019/11/01/mozilla-firefox-70-0-1-release-information/ https://www.macupdate.com/app/mac/25276/appcleaner https://support.mozilla.org/en-US/kb/firefox-wont-start-find-solutions
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Isicaphuno
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