Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Suddenly Firefox will not create bookmarks even in safe mode; no new add ons

  • 2 uphendule
  • 2 zinale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu Silenus

Silenus
Silenus
more options

I tried starting in safe mode and refreshing Firefox without help. Keyboard short cut, dropdown menu or pressing on star does not create a short cut. There are no new add ons. I could remove what is there and try, but I doubt that this will help.

I tried starting in safe mode and refreshing Firefox without help. Keyboard short cut, dropdown menu or pressing on star does not create a short cut. There are no new add ons. I could remove what is there and try, but I doubt that this will help.

Isisombululo esikhethiwe

Hello Silenus,

If Safe Mode didn't make a difference; would you try this please :

3-bar menu => Help (at the bottom) => Troubeshooting Information, and scroll all the way down to "Places Database".

There you'll see "Integrity" - please click "Verify Integrity".


If that doesn't help, then on the "about:support" page scroll down to "Profile Folder" and click on "Open Folder".

With Firefox closed remove any places.sqlite files in your profile folder (with Firefox closed) :

Also see :

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

McCoy
McCoy
more options

Isisombululo Esikhethiwe

Hello Silenus,

If Safe Mode didn't make a difference; would you try this please :

3-bar menu => Help (at the bottom) => Troubeshooting Information, and scroll all the way down to "Places Database".

There you'll see "Integrity" - please click "Verify Integrity".


If that doesn't help, then on the "about:support" page scroll down to "Profile Folder" and click on "Open Folder".

With Firefox closed remove any places.sqlite files in your profile folder (with Firefox closed) :

Also see :

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

Silenus
Silenus Umnikazi wombuzo
more options

Thanks very much your answer probably would have worked. I just got finished deleting all the Mozilla files from AppData and reinstalling. The book marks now work fine. I assume that something in AppData was messed up, probably what you suggested. Forgive me for being in a hurry!