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Some folder indexes missing

Kuphostiwe

Hi, I have a strange problem with Thunderbird.

In my Inbox I have a sub-folder that is intact but below that were 5 sub-folders which have all 'disappeared'. The .sbd folders and the .msf files are still in my Profile but the folders and emails don't show in Thunderbird. I've deleted global-messages-db.sqlite and re-launched Thunderbird but that doesn't work.

I'm using the latest Thunderbird and Windows 7.

As this is my work email I'm desperate to get access to those emails again!

I've run out of ideas. Any help much appreciated.

Andy

Hi, I have a strange problem with Thunderbird. In my Inbox I have a sub-folder that is intact but below that were 5 sub-folders which have all 'disappeared'. The .sbd folders and the .msf files are still in my Profile but the folders and emails don't show in Thunderbird. I've deleted global-messages-db.sqlite and re-launched Thunderbird but that doesn't work. I'm using the latest Thunderbird and Windows 7. As this is my work email I'm desperate to get access to those emails again! I've run out of ideas. Any help much appreciated. Andy

Isisombululo esikhethiwe

If 'Sam - General.sbd' folder has *.sbd folders that you are not using any more and they are empty. You could delete them to clean up the folder.

Do not delete anything if unsure.

Funda le mpendulo ngokuhambisana nalesi sihloko 0
Isicaphuno

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:56.0) Gecko/20100101 Firefox/56.0

Eminye Imininingwane

sfhowes
  • Top 10 Contributor
1556 izisombululo 7445 izimpendulo
Kuphostiwe

If the account is IMAP, do the folders appear in the list if you right-click the account in the folder pane, Subscribe, click Refresh, and check the boxes for the folders (if they appear)?

If the account is IMAP, do the folders appear in the list if you right-click the account in the folder pane, Subscribe, click Refresh, and check the boxes for the folders (if they appear)?
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

I'm not clear on what it is - the folder under Profiles/Mail is called pop.clara.net which makes me think it's a pop account not IMAP but I'm not knowledgeable about these things.

I'm not clear on what it is - the folder under Profiles/Mail is called pop.clara.net which makes me think it's a pop account not IMAP but I'm not knowledgeable about these things.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
sfhowes
  • Top 10 Contributor
1556 izisombululo 7445 izimpendulo
Kuphostiwe

It's probably a POP account; POP mail is stored in the Mail folder in the profile, with each account a subfolder such as pop.clara.net. You can also see the account type by selecting the account in the left pane of Tools/Account Settings, Server Settings, Server Type.

If you open the .sbd folder, do you see files with no extension (mbox files, which contain the mail content) and .msf index files with the same name?

It's probably a POP account; POP mail is stored in the Mail folder in the profile, with each account a subfolder such as pop.clara.net. You can also see the account type by selecting the account in the left pane of Tools/Account Settings, Server Settings, Server Type. If you open the .sbd folder, do you see files with no extension (mbox files, which contain the mail content) and .msf index files with the same name?
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Yes every file is there twice - no extension and .msf

Yes every file is there twice - no extension and .msf
Ingabe lokhu kube usizo kuwena?
Isicaphuno
sfhowes
  • Top 10 Contributor
1556 izisombululo 7445 izimpendulo
Kuphostiwe

Delete the .msf files with TB closed and restart TB, which will automatically re-index (recreate the msf files) the folders, and see if they appear as normal.

Delete the .msf files with TB closed and restart TB, which will automatically re-index (recreate the msf files) the folders, and see if they appear as normal.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Sorry, my error. I chose a folder at random and it did have both file-types in. However all the folders that prompted my question and that are not visible in Thunderbird but which are visible in Windows Explorer only have the .msf files. Also, I've noticed that a lot of my other .sbd folders in Windows Explorer are empty yet I can see the emails in Thunderbird! Also I'm finding many sub-folders missing in Windows (not just the files in them but the whole folder) and yet they're visible in Thunderbird. However I it seems to be just these 5 sub-folders are missing in Thunderbird yet visible in Windows Explorer.

Sorry, my error. I chose a folder at random and it did have both file-types in. However all the folders that prompted my question and that are not visible in Thunderbird but which are visible in Windows Explorer only have the .msf files. Also, I've noticed that a lot of my other .sbd folders in Windows Explorer are empty yet I can see the emails in Thunderbird! Also I'm finding many sub-folders missing in Windows (not just the files in them but the whole folder) and yet they're visible in Thunderbird. However I it seems to be just these 5 sub-folders are missing in Thunderbird yet visible in Windows Explorer.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
sfhowes
  • Top 10 Contributor
1556 izisombululo 7445 izimpendulo
Kuphostiwe

Your situation is quite odd. If you can't find an mbox file with the name of the 5 folders, and you didn't delete them to Trash in TB, I can't suggest where they might be. Is it possible you have a security program that scans mail folders and could have quarantined these folders? Do you have a backup of the profile folder that contains these folders?

Your situation is quite odd. If you can't find an mbox file with the name of the 5 folders, and you didn't delete them to Trash in TB, I can't suggest where they might be. Is it possible you have a security program that scans mail folders and could have quarantined these folders? Do you have a backup of the profile folder that contains these folders?
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

I suppose my security programme might have done that although it would be odd it picked just those folders - I'll check. Unfortunately it's only since this problem occurred that I have learnt where the mail lives in Windows. So I've never backed it up before. it's a pity there isn't a simple command in Thunderbird to back up email (and ideally restore when needed) - that seems kind of essential :).

I suppose my security programme might have done that although it would be odd it picked just those folders - I'll check. Unfortunately it's only since this problem occurred that I have learnt where the mail lives in Windows. So I've never backed it up before. it's a pity there isn't a simple command in Thunderbird to back up email (and ideally restore when needed) - that seems kind of essential :).
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Just found some folders in the profile which have random'ish names (e.g. including ...01d348d3.sbd). They seem to contain my missing email files although dotted about a bit. If I copy the files without extension into the place they should be (where their equivalents already are with the .msf externsions) then I'll all the files in pairs (no extn version and .msf version) and in the right folders and sub-folders. I've done it with a few but of course they aren't visible as they're not indexed. I've done a 'Repair Folder' on the folder in question but they still don't appear. Any ideas?

Just found some folders in the profile which have random'ish names (e.g. including ...01d348d3.sbd). They seem to contain my missing email files although dotted about a bit. If I copy the files without extension into the place they should be (where their equivalents already are with the .msf externsions) then I'll all the files in pairs (no extn version and .msf version) and in the right folders and sub-folders. I've done it with a few but of course they aren't visible as they're not indexed. I've done a 'Repair Folder' on the folder in question but they still don't appear. Any ideas?
Ingabe lokhu kube usizo kuwena?
Isicaphuno
Toad-Hall
  • Top 10 Contributor
1767 izisombululo 11883 izimpendulo
Kuphostiwe

Can you post images showing: All the Contents - files and folders - in 'pop.clara.net' folder and also all Contents of each *sbd folder

Can you post images showing: All the Contents - files and folders - in 'pop.clara.net' folder and also all Contents of each *sbd folder
Ingabe lokhu kube usizo kuwena?
Isicaphuno
sfhowes
  • Top 10 Contributor
1556 izisombululo 7445 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Copy one of the mbox files into Mail/Local Folders and then restart TB and see if they appear under Local Folders in the folder pane. You can also view an mbox file in a text editor to see if it still contains the message contents.

The best way to back up TB is to copy the Thunderbird folder to a safe location. On Windows, its default location is:

C:\Users\<winusername>\AppData\Roaming\Thunderbird

To restore the entire TB setup to the same or different computer, simply copy the Thunderbird folder into ...\Roaming.

There is an add-on that performs scheduled backups and can restore profiles from within TB:

https://addons.thunderbird.net/en-us/thunderbird/addon/importexporttools-ng/

Copy one of the mbox files into Mail/Local Folders and then restart TB and see if they appear under Local Folders in the folder pane. You can also view an mbox file in a text editor to see if it still contains the message contents. The best way to back up TB is to copy the Thunderbird folder to a safe location. On Windows, its default location is: C:\Users\<winusername>\AppData\Roaming\Thunderbird To restore the entire TB setup to the same or different computer, simply copy the Thunderbird folder into ...\Roaming. There is an add-on that performs scheduled backups and can restore profiles from within TB: https://addons.thunderbird.net/en-us/thunderbird/addon/importexporttools-ng/
Ingabe lokhu kube usizo kuwena? 1
Isicaphuno

Umnikazi wombuzo

I've backed up the profile, deleted the global index, re-installed Thunderbird which found the profile and gives me the same indexed emails I had before.

There are a few odd things going on here.

In Windows Explorer I see in the profile that I have an Inbox/Sam - General.sbd. And under that I have all the sub-folders and emails (both the message files and the appropriate matching.msf files). However in Thunderbird I don't see anything except the Sam - General folder itself and no sub-folders. Strangely it has 4 emails in it, which don't show up in WE.

There's also the strange thing in many ways the WE folder structure isn't anything like it is in TB. Some folders aren't there, some have weird names with lots of numbers inserted. However all the emails are fine in TB even though I can't find them in WE (except the 'Sam - General' file that started this thread).

Opening in Wordpad the files in General that I can see in WE do have the message contents in them.

I've backed up the profile, deleted the global index, re-installed Thunderbird which found the profile and gives me the same indexed emails I had before. There are a few odd things going on here. In Windows Explorer I see in the profile that I have an Inbox/Sam - General.sbd. And under that I have all the sub-folders and emails (both the message files and the appropriate matching.msf files). However in Thunderbird I don't see anything except the Sam - General folder itself and no sub-folders. Strangely it has 4 emails in it, which don't show up in WE. There's also the strange thing in many ways the WE folder structure isn't anything like it is in TB. Some folders aren't there, some have weird names with lots of numbers inserted. However all the emails are fine in TB even though I can't find them in WE (except the 'Sam - General' file that started this thread). Opening in Wordpad the files in General that I can see in WE do have the message contents in them.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Anyone got any ideas on this? Since the above I've also tried removing a .msf file from one email that isn't being 'seen' by TB. Then I deleted the global index and re-started TB. It re-created the global index but that .msf file didn't get re-created.

Anyone got any ideas on this? Since the above I've also tried removing a .msf file from one email that isn't being 'seen' by TB. Then I deleted the global index and re-started TB. It re-created the global index but that .msf file didn't get re-created.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

More info ... just found inbox.msf and deleted that as well as global-messages file, re-opened TB and saw it saying "building file for inbox" which seemed hopeful and then - nothing new. Un-seeable emails are still not seen by TB. This is driving me CRAZY. I have ALL my emails but TB won't see SOME of them even though it has a re-indexing system. Surely there's a solution?

More info ... just found inbox.msf and deleted that as well as global-messages file, re-opened TB and saw it saying "building file for inbox" which seemed hopeful and then - nothing new. Un-seeable emails are still not seen by TB. This is driving me CRAZY. I have ALL my emails but TB won't see SOME of them even though it has a re-indexing system. Surely there's a solution?
Ingabe lokhu kube usizo kuwena?
Isicaphuno
Toad-Hall
  • Top 10 Contributor
1767 izisombululo 11883 izimpendulo
Kuphostiwe

Exit Thunderbird. access profile folders. In 'qkudlafn.default' folder. delete the following files.

  • folderTree.json
  • panacea.dat
  • session.dat
  • xulstore.json

Start Thunderbird.

Please report back on results.

Exit Thunderbird. access profile folders. In 'qkudlafn.default' folder. delete the following files. * folderTree.json * panacea.dat * session.dat * xulstore.json Start Thunderbird. Please report back on results.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

No session.dat to delete (only session.json and sessioncheckpoints). Deleted other 3 and re-started. Those 3 were re-created but still no sign of the 'invisible' missing folders/files.

No session.dat to delete (only session.json and sessioncheckpoints). Deleted other 3 and re-started. Those 3 were re-created but still no sign of the 'invisible' missing folders/files.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
Toad-Hall
  • Top 10 Contributor
1767 izisombululo 11883 izimpendulo
Kuphostiwe

TRy: Select the 'Sam General' folder To the far right of column headers, there is a icon that facilitates choosing column headers. click on that icon and select: 'Reset column to default' option...note on recent version it may say 'Restore column order' .

Did it have any effect ?

TRy: Select the 'Sam General' folder To the far right of column headers, there is a icon that facilitates choosing column headers. click on that icon and select: 'Reset column to default' option...note on recent version it may say 'Restore column order' . Did it have any effect ?
Ingabe lokhu kube usizo kuwena?
Isicaphuno
Toad-Hall
  • Top 10 Contributor
1767 izisombululo 11883 izimpendulo
Kuphostiwe

Please post image showing contents of these folders:

Please post image showing contents of these folders: * Mail\pop.clara.net\'''Inbox.sbd''' * Mail\pop.clara.net\Inbox.sbd\'''Sam General.sbd''' * Mail\pop.clara.net\Inbox.sbd\Sam General.sbd\'''GIGS.sbd'''

Okulungisiwe ngu Toad-Hall

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Isicaphuno

Umnikazi wombuzo

Restoring column order didn't have any effect. Images above show the Sam General and Gigs sub-folder structure. I've added one to show the inbox level too.

Restoring column order didn't have any effect. Images above show the Sam General and Gigs sub-folder structure. I've added one to show the inbox level too.
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Isicaphuno

Umnikazi wombuzo

PS I really appreciate your time on this.

PS I really appreciate your time on this.
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Isicaphuno
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