X
Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

Lost all my file folders, addresses, messages etc after update to Thunderbird 68.0!!! [win10]

Kuphostiwe

The format is gray on black screen. I only have my email=linmann@nntc.net, inbox, trash. Then Local folders which includes: Sent, Trash, and Outbox. I had about 20-30 folders all holding necessary emails. They are all gone. My address book has folders for All Address Books, Personal Address Book, Collected Address but they are all empty. This is not ACCEPTABLE. I can see that you downloaded Mozilla Maintenance Service on 9/11/19 size=600 KB version 68.0 and Mozilla Thunderbird 68.0 (x64 en-US) on 9/11/19 size=169MB version 68.0 ; so this must be the cause of the changes. I don't like them and I want them to go away and let me return to Mozilla Thunderbird 60.9.0 (x86 en-US) that was downloaded on 9/6/19 size=125MB version 60.9.0. and worked just GREAT!!! What do I have to do to get my email addresses and files back in working order?? I appreciate that this is a free program but it's not worth it to have this kind of MESS!!

The format is gray on black screen. I only have my email=linmann@nntc.net, inbox, trash. Then Local folders which includes: Sent, Trash, and Outbox. I had about 20-30 folders all holding necessary emails. They are all gone. My address book has folders for All Address Books, Personal Address Book, Collected Address but they are all empty. This is not ACCEPTABLE. I can see that you downloaded Mozilla Maintenance Service on 9/11/19 size=600 KB version 68.0 and Mozilla Thunderbird 68.0 (x64 en-US) on 9/11/19 size=169MB version 68.0 ; so this must be the cause of the changes. I don't like them and I want them to go away and let me return to Mozilla Thunderbird 60.9.0 (x86 en-US) that was downloaded on 9/6/19 size=125MB version 60.9.0. and worked just GREAT!!! What do I have to do to get my email addresses and files back in working order?? I appreciate that this is a free program but it's not worth it to have this kind of MESS!!

Okulungisiwe ngu Wayne Mery

Isisombululo esikhethiwe

Uninstall TB 68 (won't affect the profile folder), and download and run the installer for 60.9:

https://archive.mozilla.org/pub/thunderbird/releases/60.9.0/win32/en-US/

Check that you don't have some kind of 3rd-party software updater, e.g. Kaspersky, updating to 68.

Funda le mpendulo ngokuhambisana nalesi sihloko 1
Isicaphuno

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

Eminye Imininingwane

sfhowes
  • Top 10 Contributor
1554 izisombululo 7424 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

Uninstall TB 68 (won't affect the profile folder), and download and run the installer for 60.9:

https://archive.mozilla.org/pub/thunderbird/releases/60.9.0/win32/en-US/

Check that you don't have some kind of 3rd-party software updater, e.g. Kaspersky, updating to 68.

Uninstall TB 68 (won't affect the profile folder), and download and run the installer for 60.9: https://archive.mozilla.org/pub/thunderbird/releases/60.9.0/win32/en-US/ Check that you don't have some kind of 3rd-party software updater, e.g. Kaspersky, updating to 68.
Ingabe lokhu kube usizo kuwena? 1
Isicaphuno

Umnikazi wombuzo

Thank you so much!!! It worked GREAT and I now have my folders/emails and address books back to what I had before this TERRIBLE UPDATE!! Also, I have my nice White Screen with black text!! My World is JUST SO WONDERFUL NOW!! Glad to know Mozilla Support is there to help. They were very prompt too. Linda

Thank you so much!!! It worked GREAT and I now have my folders/emails and address books back to what I had before this TERRIBLE UPDATE!! Also, I have my nice White Screen with black text!! My World is JUST SO WONDERFUL NOW!! Glad to know Mozilla Support is there to help. They were very prompt too. Linda
Ingabe lokhu kube usizo kuwena?
Isicaphuno
Wayne Mery
  • Top 25 Contributor
  • Moderator
582 izisombululo 5460 izimpendulo
Kuphostiwe

It's pretty clear the user must have some software installed that caused Thunderbird to be update to version 68, because we do NOT have updates enabled within Thunderbird itself.

sfhowes, what do you think caused this issue? Perhaps the user was original using 32bit Thunderbird and update software downloaded and changed the user to 64bit? (I haven't tested that scenario yet myself)

It's pretty clear the user must have some software installed that caused Thunderbird to be update to version 68, because we do NOT have updates enabled within Thunderbird itself. sfhowes, what do you think caused this issue? Perhaps the user was original using 32bit Thunderbird and update software downloaded and changed the user to 64bit? (I haven't tested that scenario yet myself)
Ingabe lokhu kube usizo kuwena?
Isicaphuno
sfhowes
  • Top 10 Contributor
1554 izisombululo 7424 izimpendulo
Kuphostiwe

If auto updates from 60 haven't been activated for anyone, it's a mystery to me how it happened involuntarily. Maybe in the case of some Linux versions the repository has pushed TB 68 to users who have auto update enabled. But for Windows users, as in this case, I can't think of any reason beside the one I suggested.

If auto updates from 60 haven't been activated for anyone, it's a mystery to me how it happened involuntarily. Maybe in the case of some Linux versions the repository has pushed TB 68 to users who have auto update enabled. But for Windows users, as in this case, I can't think of any reason beside the one I suggested.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
Wayne Mery
  • Top 25 Contributor
  • Moderator
582 izisombululo 5460 izimpendulo
Kuphostiwe

If a user installs via linux distro then updates are controlled by that distro, not us. But in this case on Windows something other than Thunderbird caused the update.

If a user installs via linux distro then updates are controlled by that distro, not us. But in this case on Windows something other than Thunderbird caused the update.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.