Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Thunderbird started to time out, doesn't save sent email. No firewalls. Timeout set to 1000. Win 10

more options

For many years no problem now, suddenly, TB often says server timed out and sent email don't get saved, or I have to do a manual save. What's going on? Thanks

For many years no problem now, suddenly, TB often says server timed out and sent email don't get saved, or I have to do a manual save. What's going on? Thanks

All Replies (4)

more options

kelvin.jarman said

For many years no problem now, suddenly, TB often says server timed out and sent email don't get saved, or I have to do a manual save. What's going on? Thanks

Added: Just tried to send an email, I get: Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent-kelvin.jarman@sky.com.

more options

kelvin.jarman said

kelvin.jarman said
For many years no problem now, suddenly, TB often says server timed out and sent email don't get saved, or I have to do a manual save. What's going on? Thanks

Added: Just tried to send an email, I get: Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent-kelvin.jarman@sky.com.

And now this (this is a new one): Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.tools.sky.com was lost in the middle of the transaction. Try again.

more options

Are you using smtp.tools.sky.com on port 465, SSL/TLS security, authentication = normal password, and entering an app password? Do you have a security program scanning outgoing mail or SSL (secure) connections?

https://www.sky.com/help/articles/getting-started-with-sky-yahoo-mail

more options

Yes to all except no to security program. Incidentally, since my post, all seems well! What an effect you have!