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  • Igcine ukuphendulwa ngu jscher2000

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Hello all. I work at a university in IT Support. I am trying to assist a customer with her issue of not being able to open PDFs in the online program that she needs in order to complete the submission. She was able to do this previously in Firefox but now cannot (she cannot do this in any browsers now). She repeatedly gets the message: "The document you are trying to load requires Adobe Reader 8 or higher. You may not have the Adobe Reader installed or your viewing environment may not be properly configured to use Adobe Reader. For information on how to install Adobe Reader and configure your viewing environment please see" Is there anyone who knows about this problem who has any suggestions? She has the latest upgraded version of Adobe Pro 2017 so she is fine there. Any assistance would be greatly appreciated. Thank you.

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Hi angela.graffam, Firefox's built-in PDF viewer won't help, your customer needs to open the PDFs in Acrobat (outside of Firefox). There are at least three ways to do this:

(1) Load into the PDF Viewer and use the download button to launch in Acrobat

That button is on the black toolbar just above the PDF and looks like this:

(2) Instead of clicking the link to the PDF, save the file first locally using right-click > Save Link As

After downloading she can launch the PDF in Acrobat using the Downloads list (click the Downloads arrow on the toolbar to view the list).

(3) Switch Firefox from using the PDF Viewer to always opening PDFs externally in Acrobat

See: View PDF files in Firefox or choose another viewer

One of those hopefully will suit her style of working!