X
Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

When I try to save an image, the pop up windows apperas as usual, but I click the Save button and nothing happens, like i did not click it.

Kuphostiwe

It happens from time to time. Maybe three times a day. When I press the button, it does not get activated. As far as I know, one solution is to turn off visible file extension in File Explorer, but I do like those extensions; they are very useful, so I do not want to do this. Here is one link which I was not able to save. And, after I browsed some other pages and returned to that page, i was able to save it without problems. Why is it so random? My antivirus is turned off. P.S. And now I was not able to close a Private window after I clicked the Close button many times. PSS. I guess, I tried to save the image after clicking on another image, so the name of the old image was going to become the name of the new image. Please, help, and thank you!

It happens from time to time. Maybe three times a day. When I press the button, it does not get activated. As far as I know, one solution is to turn off visible file extension in File Explorer, but I do like those extensions; they are very useful, so I do not want to do this. Here is one link which I was not able to save. And, after I browsed some other pages and returned to that page, i was able to save it without problems. Why is it so random? My antivirus is turned off. P.S. And now I was not able to close a Private window after I clicked the Close button many times. PSS. I guess, I tried to save the image after clicking on another image, so the name of the old image was going to become the name of the new image. Please, help, and thank you!
Ama-screenshot ananyekiwe
Isicaphuno

Eminye Imininingwane Yohlelo

Fakela amapulagi

The plugins are in the automated report which I attached to this post.

Isisebenziso

  • Firefox 68.0.2
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/68.0.2/WINNT/en-GB/

Izandiso

  • Amazon.co.uk 1.1 (amazon@search.mozilla.org)
  • Auto Reload Tab 0.5 ({0ed335eb-9779-4d7f-b9d8-7ec2e96a1f43})
  • Bing 1.0 (bing@search.mozilla.org)
  • Bing2Google 1.5 ({5f4e7d3d-9e51-459e-9dab-2a2a70415ae7})
  • Chambers (UK) 1.0 (chambers-en-GB@search.mozilla.org)
  • Copy On Select 1.0 (copy-on-select@spyrosoft.com)
  • Copyfish - Free OCR Software 4.0.1 (copyfish@a9t9.com)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • F.B Purity - Cleans up Facebook (WX) 29.1.2.0 (fbpElectroWebExt@fbpurity.com)
  • Fast Image Research 1.47 (fastimageresearch@usacyborg.com)
  • Gesturefy 2.1.1 ({506e023c-7f2b-40a3-8066-bc5deb40aebe})
  • Google 1.0 (google@search.mozilla.org)
  • Load Progress Bar 0.19 (load-progress-bar@luben.github.com)
  • Multithreaded Download Manager 2.0b5 (multithreaded-download-manager@qw.linux-2g64.local)
  • MySessions 2.14.10 (balyaev@gmail.com)
  • Reload in address bar 1.8 ({e1ed7a80-7c11-4f7e-968b-79b551a0067f})
  • Search Engine Favicons 3.5 (SearchEngineFavicons@Rasmus.Riiner)
  • small-clock 0.0.6 (@small-clock)
  • Stop AutoPlay Next for YouTube™ 0.1.7 (jid1-nbzaq9ol2hyY64gGe@jetpack)
  • TrafficLight 3.0.2 (trafficlight@bitdefender.com)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • uBlock Origin 1.21.2 (uBlock0@raymondhill.net)
  • View Image 3.0.3 ({287dcf75-bec6-4eec-b4f6-71948a2eea29})
  • Wayback Machine 1.8.6 (wayback_machine@mozilla.org)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • YouTube Video Player Preview 63.0 ({53152e75-fd90-472f-9d30-5cba3679eab9})
  • Firefox Color 2.1.0 (FirefoxColor@mozilla.com) (Akusebenzi)
  • NoSquint Plus 62.1 (zoomlevelplus@zoomlevelplus.net) (Akusebenzi)
  • Tab Session Manager 4.5.2 (Tab-Session-Manager@sienori) (Akusebenzi)
  • Tampermonkey 4.9.5921 (firefox@tampermonkey.net) (Akusebenzi)
  • Video Speed Controller 0.5.1 ({7be2ba16-0f1e-4d93-9ebc-5164397477a9}) (Akusebenzi)
  • YouTube High Definition 63.1.5 ({7b1bf0b6-a1b9-42b0-b75d-252036438bdc}) (Akusebenzi)
  • YouTube™ No Buffer (Stop Auto-playing) 0.2.7 ({551f032e-353d-4d10-b186-b0026b1a666d}) (Akusebenzi)
  • Zoom 2.4.7.0 (zoom@stefanvd.net) (Akusebenzi)
  • Zoom Page WE 13.6 (zoompage-we@DW-dev) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Radeon RX 570 Series
  • adapterDescription2:
  • adapterDeviceID: 0x67df
  • adapterDeviceID2:
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  • adapterDrivers2:
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  • adapterRAM2:
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  • adapterSubsysID2:
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  • adapterVendorID2:
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  • contentUsesTiling: True
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.18362.267
  • driverDate: 5-22-2019
  • driverDate2:
  • driverVendor:
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  • driverVersion2:
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  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Radeon RX 570 Series Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.8a050090f926)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008fe8) EGL_VERSION: 1.4 (ANGLE 2.1.0.8a050090f926) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object GL_OVR_multiview2 OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Radeon RX 570 Series Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.8a050090f926)
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  • windowLayerManagerRemote: True
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Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha

Umnikazi wombuzo

This is not the only case. I have found two similar reports:

1) https://support.mozilla.org/en-US/questions/1241088 (circa year 2018!) "When I try to save an image, the browser doesn't automatically recognize the extension, asking to "save as..all files".How can I solve?Until yesterday it worked"

2) https://support.mozilla.org/en-US/questions/1242566 (published in 2018 too): ""Save image as" no longer works."

This is not the only case. I have found two similar reports: 1) https://support.mozilla.org/en-US/questions/1241088 (circa year 2018!) "'''When I try to save an image, the browser doesn't automatically recognize the extension, asking to "save as..all files".How can I solve?Until yesterday it worked'''" 2) https://support.mozilla.org/en-US/questions/1242566 (published in 2018 too): ""Save image as" no longer works."
Ingabe lokhu kube usizo kuwena?
Isicaphuno
FredMcD
  • Top 10 Contributor
4246 izisombululo 59401 izimpendulo
Kuphostiwe

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; Note: Firefox comes in three or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user. If you remove the Firefox folder, the user profiles would not be affected. ----------- [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
Ingabe lokhu kube usizo kuwena? 0
Isicaphuno

Umnikazi wombuzo

FredMcD said

Let’s do a full clean re-install;

Hm, you answerd in just 1 minute, so it was impossible type it all so fast. Weird. You must be a superman, and if so, you can help me better! I should say thank you, I guess. However, I would not like to re-install because after it my Firefox messes with my extensions and theme layout, and it can take an hour to synchronise! Do you have any plans to patch this nasty bug? Where do I report the bug?

''FredMcD [[#answer-1246947|said]]'' <blockquote> Let’s do a full clean re-install;</blockquote> Hm, you answerd in just 1 minute, so it was impossible type it all so fast. Weird. You must be a superman, and if so, you can help me better! I should say thank you, I guess. However, I would not like to re-install because after it my Firefox messes with my extensions and theme layout, and it can take an hour to synchronise! Do you have any plans to patch this nasty bug? Where do I report the bug?
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Also, here is a discussion on Reddit, about this bug: https://www.reddit.com/r/firefox/comments/b0ww9u/cant_save_image_files_with_save_image_as/
Ingabe lokhu kube usizo kuwena?
Isicaphuno
cor-el
  • Top 10 Contributor
  • Moderator
17473 izisombululo 157940 izimpendulo
Kuphostiwe

Does this only happen if there are non-ASCII Unicode characters in the file name like in the screenshot you posted?

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

Does this only happen if there are non-ASCII Unicode characters in the file name like in the screenshot you posted? Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. *https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *https://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
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Isicaphuno

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cor-el said

Does this only happen if there are non-ASCII Unicode characters in the file name like in the screenshot you posted?

It happens randomly. I've just tried to save a jpeg with a Ukrainian symbol in it, the same I used before, and the problem did not occur.

''cor-el [[#answer-1246965|said]]'' <blockquote> Does this only happen if there are non-ASCII Unicode characters in the file name like in the screenshot you posted? </blockquote> It happens randomly. I've just tried to save a jpeg with a Ukrainian symbol in it, the same I used before, and the problem did not occur.
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Isicaphuno

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as i said, it happens a couple times a day

as i said, it happens a couple times a day
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FredMcD
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4246 izisombululo 59401 izimpendulo
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inyazserg said

Hm, you answerd in just 1 minute

Many of us use pre-written answers for many responses. This saves a lot of time, and typing.

I would not like to re-install because after it my Firefox messes with my extensions and theme layout

As stated above; FredMcD said

If you remove the Firefox folder, the user profiles would not be affected.
''inyazserg [[#answer-1246950|said]]'' <blockquote> Hm, you answerd in just 1 minute </blockquote> Many of us use pre-written answers for many responses. This saves a lot of time, and typing. <blockquote> I would not like to re-install because after it my Firefox messes with my extensions and theme layout </blockquote> As stated above; ''FredMcD [[#answer-1246947|said]]'' <blockquote> If you remove the Firefox folder, the user profiles would not be affected. </blockquote>
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Isicaphuno
FredMcD
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4246 izisombululo 59401 izimpendulo
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Back up and restore information in Firefox profiles.{web link} I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox.

Every now and then, open the profile folder and create a copy of the current profile as is to another location on your hard drive. This way you will have a backup.

If you do this each day, you will not lose much data. This should be done with Firefox Closed.

Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.

[[Back up and restore information in Firefox profiles]].{web link} I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox. Every now and then, open the profile folder and create a '''copy''' of the current profile '''as is''' to another location on your hard drive. This way you will have a backup. If you do this each day, you will not lose much data. This should be done with '''Firefox Closed. ''' Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.
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Isicaphuno

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FredMcD said FredMcD said

If you remove the Firefox folder

</blockquote>

Too many movements. I can do it, perhaps, but why should I do it? The other people have this problem, so Firefox could respond to users and fix the bug. Where do I report this bug?

''FredMcD [[#answer-1247006|said]]'' ''FredMcD [[#answer-1246947|said]]'' <blockquote> If you remove the Firefox folder </blockquote> </blockquote> Too many movements. I can do it, perhaps, but why should I do it? The other people have this problem, so Firefox could respond to users and fix the bug. Where do I report this bug?
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Isicaphuno

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Looks like you should be a hacker to use Firefox. Save your reputation.

Looks like you should be a hacker to use Firefox. Save your reputation.
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Isicaphuno
FredMcD
  • Top 10 Contributor
4246 izisombululo 59401 izimpendulo
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The reason for a clean reinstall is in case a program file is causing the problem.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

The reason for a clean reinstall is in case a program file is causing the problem. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
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Isicaphuno

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FredMcD said

Is the problem still there?

As I told you, the problem is random. It does not reproduce with images now. But, it happens about 1 or 3 times a day. So, there is no reason to run Firefox in Safe mode, because I don't have the problem right now. But it is most likely to happen some time soon. I sound like trolling you, but, believe me, it's simply random. If I get this problem again, I will post a link to the problematic image here. Have a good day!

''FredMcD [[#answer-1247132|said]]'' <blockquote> Is the problem still there? </blockquote> As I told you, the problem is random. It does not reproduce with images now. But, it happens about 1 or 3 times a day. So, there is no reason to run Firefox in Safe mode, because I don't have the problem right now. But it is most likely to happen some time soon. I sound like trolling you, but, believe me, it's simply random. If I get this problem again, I will post a link to the problematic image here. Have a good day!
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Isicaphuno
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