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I cannot get thunderbird to access gmail on one computer while my other 2 computers can. They have the same settings. What is wrong?

Kuphostiwe

My most current computer (bought 1 month ago) had thunderbird set up and working with gmail. Suddenly today it cannot access. I deleted the account and reloaded it into Tbird but I am getting an error that my name or password is incorrect. But my other 2 computers that also use Thunderbird are accessing the gmail account just fine with the same username and password. I tried rebooting the computer, and I checked the imap settings for the servers and they are identical across all computers. I am using OAth2 and I have gmail configured to let less secure apps work with it. If I change the gmail account password I can access on my old faithful computers once I input the new password. Sadly the newer computer still rejects the newest computer. And this occurred today all of a sudden. I was getting the gmail for a month until today and I did not change anything or update. Oh, in case anyone asks - I did disable my firewall but that didn't help. BTW, all 3 computers operate on Windows10.

Anyone have any ideas?

Elliot

My most current computer (bought 1 month ago) had thunderbird set up and working with gmail. Suddenly today it cannot access. I deleted the account and reloaded it into Tbird but I am getting an error that my name or password is incorrect. But my other 2 computers that also use Thunderbird are accessing the gmail account just fine with the same username and password. I tried rebooting the computer, and I checked the imap settings for the servers and they are identical across all computers. I am using OAth2 and I have gmail configured to let less secure apps work with it. If I change the gmail account password I can access on my old faithful computers once I input the new password. Sadly the newer computer still rejects the newest computer. And this occurred today all of a sudden. I was getting the gmail for a month until today and I did not change anything or update. Oh, in case anyone asks - I did disable my firewall but that didn't help. BTW, all 3 computers operate on Windows10. Anyone have any ideas? Elliot
Isicaphuno

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Chris Ilias
  • Moderator
353 izisombululo 1942 izimpendulo
Kuphostiwe

Hi Elliot, Let's try removing the password you have saved, which will force Thunderbird to prompt you to input your new password.

  1. Go to [=] > Options > Options > Security > Passwords, then click Saved Passwords.
  2. Click Show All Passwords and confirm.
  3. Take a screenshot of your passwords as a backup.
  4. Click the Remove All button.
  5. Restart Thunderbird, then enter your passwords when prompted.
Hi Elliot, Let's try removing the password you have saved, which will force Thunderbird to prompt you to input your new password. # Go to '''[=] > Options > Options > Security > Passwords''', then click '''Saved Passwords'''. # Click '''Show All Passwords''' and confirm. # Take a screenshot of your passwords as a backup. # Click the '''Remove All''' button. # Restart Thunderbird, then enter your passwords when prompted.
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Isicaphuno

Umnikazi wombuzo

I had tried that but it didn't work. But I did stumble onto a solution.

When I put in a new password at the Gmail website an interesting thing happened when I tried to login using Thunderbird on the 2 computers that were previously successful. Each brought up a gmail login page in a browser window to authenticate. Then each computers Thunderbird could access gmail without doing this. BUT the computer having the difficulty was using a different browser as it's default. I think it was firefox. When I changed the default browser to chrome the problematic computer was able to bring up this login page from Thunderbird and it was able to access my email.

So, to interface with gmail for the first time or after a password change it appears that the default browser must be at least Chrome. I'm not sure if any others work.

Thanks for your help,

Elliot

I had tried that but it didn't work. But I did stumble onto a solution. When I put in a new password at the Gmail website an interesting thing happened when I tried to login using Thunderbird on the 2 computers that were previously successful. Each brought up a gmail login page in a browser window to authenticate. Then each computers Thunderbird could access gmail without doing this. BUT the computer having the difficulty was using a different browser as it's default. I think it was firefox. When I changed the default browser to chrome the problematic computer was able to bring up this login page from Thunderbird and it was able to access my email. So, to interface with gmail for the first time or after a password change it appears that the default browser must be at least Chrome. I'm not sure if any others work. Thanks for your help, Elliot
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Isicaphuno
Chris Ilias
  • Moderator
353 izisombululo 1942 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Hi Elliot, It shouldn't bring up the browser at all. A separate Thunderbird pop-up should take you to the Gmail website. Here's a video of Gmail setup:

In any case, I'm glad you solved the problem, and let us know what fixed it. That information should come in handy if someone else has the same issue.

Hi Elliot, It shouldn't bring up the browser at all. A separate Thunderbird pop-up should take you to the Gmail website. Here's a video of Gmail setup: [[Video:https://www.youtube.com/watch?v=JXs_YE9QyUQ]] In any case, I'm glad you solved the problem, and let us know what fixed it. That information should come in handy if someone else has the same issue.
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Isicaphuno

Umnikazi wombuzo

Well, it may have been coincidental that changing my default browser happened before I was able to sign into gmail with Thunderbird but what was missing in my attempts to do it on this computer was that Thunderbird pop-up. So, something occurred to allow it to popup. Not sure why.

Elliot

Well, it may have been coincidental that changing my default browser happened before I was able to sign into gmail with Thunderbird but what was missing in my attempts to do it on this computer was that Thunderbird pop-up. So, something occurred to allow it to popup. Not sure why. Elliot
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Isicaphuno
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