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TBird suddenly wont connect to ISP server WHY?

Kuphostiwe

I have used TBird (currently 60.8 - 64 bit) on MacPro (currently Majove 10.14) since year 2000. Best in the world. Suddenly mid morning Fri 16 Aug 2019 it stopped connecting to my 2Degrees ISP. Both outgoing and incoming mail failed. 2 Degrees could not solve the problem. My computer could connect with 2Degrees Webmail IN & OUT. They said it was my computer, not their system.

I have used TBird (currently 60.8 - 64 bit) on MacPro (currently Majove 10.14) since year 2000. Best in the world. Suddenly mid morning Fri 16 Aug 2019 it stopped connecting to my 2Degrees ISP. Both outgoing and incoming mail failed. 2 Degrees could not solve the problem. My computer could connect with 2Degrees Webmail IN & OUT. They said it was my computer, not their system.
Isicaphuno

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:67.0) Gecko/20100101 Firefox/67.0

Eminye Imininingwane

Matt
  • Top 10 Contributor
  • Moderator
3240 izisombululo 22256 izimpendulo
Kuphostiwe

Impendulo Ewusizo

and what exactly is the error message you get?

and what exactly is the error message you get?
Ingabe lokhu kube usizo kuwena? 1
Isicaphuno

Umnikazi wombuzo

Thanks Matt,

screen shot showing result of an attempt to send outgoing msges.

screen shot showing result of an attempt to download incoming msges.

Look forward to any advice.

Ahveetee

Thanks Matt, screen shot showing result of an attempt to send outgoing msges. screen shot showing result of an attempt to download incoming msges. Look forward to any advice. Ahveetee
Ingabe lokhu kube usizo kuwena?
Isicaphuno
Matt
  • Top 10 Contributor
  • Moderator
3240 izisombululo 22256 izimpendulo
Kuphostiwe

Damn I hate apples messages, chopped up and mangled.

However I can see enough of the message to read refused. So my guess is you have recently installed or updated an anti virus product.

Damn I hate apples messages, chopped up and mangled. However I can see enough of the message to read refused. So my guess is you have recently installed or updated an anti virus product.
Ingabe lokhu kube usizo kuwena? 0
Isicaphuno
Matt
  • Top 10 Contributor
  • Moderator
3240 izisombululo 22256 izimpendulo
Kuphostiwe

In order for us to better investigate this issue, we'll need some more information.

Could you please do the following:

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.com and paste the info from your Troubleshooting Information page, then copy the resulting URL.
  3. Open a reply to this post, and paste the link to your troubleshooting information.

Next, we'll need you to provide answers to the following question:

In order for us to better investigate this issue, we'll need some more information. Could you please do the following: # Open the menu '''[[Image:Fx57Menu]] > Help > Troubleshooting Information''', then click '''Copy text to Clipboard'''. # Go to https://pastebin.com and paste the info from your Troubleshooting Information page, then copy the resulting URL. # Open a reply to this post, and paste the link to your troubleshooting information. Next, we'll need you to provide answers to the following question: * Does Thunderbird work in [[Safe Mode Thunderbird|Thunderbird Safe mode]]?
Ingabe lokhu kube usizo kuwena? 0
Isicaphuno

Umnikazi wombuzo

Thanks for on-going help; much appreciated. i) Followed instructions meticulously; ii) No URL resulted; iii) Thunderbird did not work in Safe Mode. iv) should I attached the the troubleshooting text?

Hopefully you are able to offer further advice.

Ahveetee

Thanks for on-going help; much appreciated. i) Followed instructions meticulously; ii) No URL resulted; iii) Thunderbird did not work in Safe Mode. iv) should I attached the the troubleshooting text? Hopefully you are able to offer further advice. Ahveetee

Okulungisiwe ngu Ahveetee

Ingabe lokhu kube usizo kuwena?
Isicaphuno
Matt
  • Top 10 Contributor
  • Moderator
3240 izisombululo 22256 izimpendulo
Kuphostiwe

oops on my part, I usually edit that lame canned response and missed it this time. So lets try again.

Could you please do the following:

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Open a reply to this post, and paste in your troubleshooting information.
oops on my part, I usually edit that lame canned response and missed it this time. So lets try again. Could you please do the following: # Open the menu '''[[Image:Fx57Menu]] > Help > Troubleshooting Information''', then click '''Copy text to Clipboard'''. # Open a reply to this post, and paste in your troubleshooting information.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Sent reply to "no-reply@support.mozilla.org" the auto address. Not sure if this works. Ahveetee

Sent reply to "no-reply@support.mozilla.org" the auto address. Not sure if this works. Ahveetee
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Hi Matt Trying this path as well as the auto reply button which entered no-reply@ etc. Thanks for continued support. Cheers Ahveetee

 Application Basics
   Name: Thunderbird
   Version: 60.8.0
   Build ID: 20190703133823
   Update Channel: release
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:60.0) Gecko/20100101 Thunderbird/60.8.0
   OS: Darwin 18.2.0
   Multiprocess Windows: 0/0 (Disabled)
   Web Content Processes:
   Stylo: content = true (enabled by default), chrome = true (enabled by default)
   Enterprise Policies:
   Google Location Service Key: Missing
   Google SafeBrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: true
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.snap.net.nz:110, plain, passwordCleartext
     OUTGOING: , smtp.snap.net.nz:587, SSL, none, true
     OUTGOING: , smtp.snap.net.nz:587, SSL, none, false
     OUTGOING: , smtp.snap.net.nz:587, SSL, none, false
     OUTGOING: , smtp.snap.net.nz:587, SSL, none, false
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (im) prpl-gtalk, plain, 0
   account4:
     INCOMING: account4, , (pop3) POP.snap.net.nz:995, SSL, passwordCleartext
     OUTGOING: , smtp.snap.net.nz:587, SSL, none, true
   account5:
     INCOMING: account5, , (imap) imap.gmail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
 Crash Reports for the Last 3 Days
 All Crash Reports
 Extensions
     Name
     Version
     Enabled
     ID
     Lightning
     6.2.8
     false
     {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Security Software
   Type: Name
     Antivirus:
     Antispyware:
     Firewall:
 Graphics
     Features
     Compositing: Basic
     Asynchronous Pan/Zoom: none
     WebGL 1 Driver WSI Info: -
     WebGL 1 Driver Renderer: WebGL is currently disabled.
     WebGL 1 Driver Version: -
     WebGL 1 Driver Extensions: -
     WebGL 1 Extensions: -
     WebGL 2 Driver WSI Info: -
     WebGL 2 Driver Renderer: WebGL is currently disabled.
     WebGL 2 Driver Version: -
     WebGL 2 Driver Extensions: -
     WebGL 2 Extensions: -
     Uses Tiling: true
     GPU #1
     Active: Yes
     Vendor ID: 0x8086
     Device ID: 0x0a2e
   GPU #2
     Diagnostics
     AzureCanvasAccelerated: 0
     AzureCanvasBackend: skia
     AzureContentBackend: skia
     AzureFallbackCanvasBackend: none
     TileHeight: 1024
     TileWidth: 1024
     Decision Log
     HW_COMPOSITING: disabled by user: Disabled by prefblocked by runtime: Acceleration blocked by safe-mode
     OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled
     WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable by runtime: Build doesn't include WebRender
     OMTP: blocked by runtime: OMTP blocked by safe-mode
   Crash Guard Disabled Features
   Workarounds
   Failure Log
 Media
     Audio Backend: audiounit
     Max Channels: 2
     Preferred Channel Layout: stereo
     Preferred Sample Rate: 44100
     Output Devices
       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency
       Internal Speakers
       AppleHDAEngineOutput:1B,0,1,1:0
       Apple Inc.
       Enabled
       All
       default: F32LE, support: S16LE S16BE F32LE F32BE
       2
       default: 44100, support: 44100 - 96000
       294 - 4376
     Input Devices
       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency
       Internal Microphone
       AppleHDAEngineInput:1B,0,1,0:1
       Apple Inc.
       Enabled
       All
       default: F32LE, support: S16LE S16BE F32LE F32BE
       2
       default: 44100, support: 44100 - 96000
       80 - 4162
 Important Modified Preferences
   accessibility.typeaheadfind.flashBar: 0
   browser.cache.disk.capacity: 358400
   browser.cache.disk.filesystem_reported: 1
   browser.cache.disk.smart_size_cached_value: 358400
   browser.cache.disk.smart_size.first_run: false
   browser.cache.disk.smart_size.use_old_max: false
   browser.download.folderList: 2
   browser.download.useDownloadDir: true
   extensions.lastAppVersion: 60.8.0
   font.internaluseonly.changed: false
   font.name.sans-serif.x-western: Times New Roman
   font.size.variable.x-western: 12
   media.gmp.storage.version.observed: 1
   network.cookie.prefsMigrated: true
   network.predictor.cleaned-up: true
   places.database.lastMaintenance: 1566154647
   places.history.expiration.transient_current_max_pages: 66607
   plugin.importedState: true
   print.print_bgcolor: false
   print.print_bgimages: false
   print.print_colorspace:
   print.print_command:
   print.print_downloadfonts: false
   print.print_duplex: -437918235
   print.print_evenpages: true
   print.print_in_color: true
   print.print_margin_bottom: 0.5
   print.print_margin_left: 0.5
   print.print_margin_right: 0.5
   print.print_margin_top: 0.5
   print.print_oddpages: true
   print.print_orientation: 0
   print.print_page_delay: 50
   print.print_paper_data: 0
   print.print_paper_height: 11.00
   print.print_paper_name:
   print.print_paper_size_type: 1
   print.print_paper_size_unit: 0
   print.print_paper_width: 8.50
   print.print_plex_name:
   print.print_resolution: -437918235
   print.print_resolution_name:
   print.print_reversed: false
   print.print_scaling: 1.00
   print.print_shrink_to_fit: true
   print.print_to_file: false
   print.print_unwriteable_margin_bottom: 57
   print.print_unwriteable_margin_left: 25
   print.print_unwriteable_margin_right: 25
   print.print_unwriteable_margin_top: 25
   security.sandbox.content.tempDirSuffix: {71607579-32af-1e4f-ac1a-107aa40fd79f}
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1566645640
 Important Locked Preferences
 Places Database
 JavaScript
 Incremental GC: true
 Accessibility
   Activated: false
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.19
     4.19
     NSS
     3.36.8
     3.36.8
     NSSSMIME
     3.36.8
     3.36.8
     NSSSSL
     3.36.8
     3.36.8
     NSSUTIL
     3.36.8
     3.36.8
 Sandbox
   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1
 Internationalization & Localization
     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-NZ"]
     Default Locale: "en-US"
     Operating System
     System Locales: ["en-NZ"]
     Regional Preferences: ["en-NZ"]
Hi Matt Trying this path as well as the auto reply button which entered no-reply@ etc. Thanks for continued support. Cheers Ahveetee Application Basics Name: Thunderbird Version: 60.8.0 Build ID: 20190703133823 Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:60.0) Gecko/20100101 Thunderbird/60.8.0 OS: Darwin 18.2.0 Multiprocess Windows: 0/0 (Disabled) Web Content Processes: Stylo: content = true (enabled by default), chrome = true (enabled by default) Enterprise Policies: Google Location Service Key: Missing Google SafeBrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: true Mail and News Accounts account1: INCOMING: account1, , (pop3) pop.snap.net.nz:110, plain, passwordCleartext OUTGOING: , smtp.snap.net.nz:587, SSL, none, true OUTGOING: , smtp.snap.net.nz:587, SSL, none, false OUTGOING: , smtp.snap.net.nz:587, SSL, none, false OUTGOING: , smtp.snap.net.nz:587, SSL, none, false account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (im) prpl-gtalk, plain, 0 account4: INCOMING: account4, , (pop3) POP.snap.net.nz:995, SSL, passwordCleartext OUTGOING: , smtp.snap.net.nz:587, SSL, none, true account5: INCOMING: account5, , (imap) imap.gmail.com:993, SSL, passwordCleartext OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true Crash Reports for the Last 3 Days All Crash Reports Extensions Name Version Enabled ID Lightning 6.2.8 false {e2fda1a4-762b-4020-b5ad-a41df1933103} Security Software Type: Name Antivirus: Antispyware: Firewall: Graphics Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Uses Tiling: true GPU #1 Active: Yes Vendor ID: 0x8086 Device ID: 0x0a2e GPU #2 Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: none TileHeight: 1024 TileWidth: 1024 Decision Log HW_COMPOSITING: disabled by user: Disabled by prefblocked by runtime: Acceleration blocked by safe-mode OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable by runtime: Build doesn't include WebRender OMTP: blocked by runtime: OMTP blocked by safe-mode Crash Guard Disabled Features Workarounds Failure Log Media Audio Backend: audiounit Max Channels: 2 Preferred Channel Layout: stereo Preferred Sample Rate: 44100 Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Internal Speakers AppleHDAEngineOutput:1B,0,1,1:0 Apple Inc. Enabled All default: F32LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 44100 - 96000 294 - 4376 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Internal Microphone AppleHDAEngineInput:1B,0,1,0:1 Apple Inc. Enabled All default: F32LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 44100 - 96000 80 - 4162 Important Modified Preferences accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.download.folderList: 2 browser.download.useDownloadDir: true extensions.lastAppVersion: 60.8.0 font.internaluseonly.changed: false font.name.sans-serif.x-western: Times New Roman font.size.variable.x-western: 12 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1566154647 places.history.expiration.transient_current_max_pages: 66607 plugin.importedState: true print.print_bgcolor: false print.print_bgimages: false print.print_colorspace: print.print_command: print.print_downloadfonts: false print.print_duplex: -437918235 print.print_evenpages: true print.print_in_color: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 11.00 print.print_paper_name: print.print_paper_size_type: 1 print.print_paper_size_unit: 0 print.print_paper_width: 8.50 print.print_plex_name: print.print_resolution: -437918235 print.print_resolution_name: print.print_reversed: false print.print_scaling: 1.00 print.print_shrink_to_fit: true print.print_to_file: false print.print_unwriteable_margin_bottom: 57 print.print_unwriteable_margin_left: 25 print.print_unwriteable_margin_right: 25 print.print_unwriteable_margin_top: 25 security.sandbox.content.tempDirSuffix: {71607579-32af-1e4f-ac1a-107aa40fd79f} storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1566645640 Important Locked Preferences Places Database JavaScript Incremental GC: true Accessibility Activated: false Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.19 4.19 NSS 3.36.8 3.36.8 NSSSMIME 3.36.8 3.36.8 NSSSSL 3.36.8 3.36.8 NSSUTIL 3.36.8 3.36.8 Sandbox Content Process Sandbox Level: 0 Effective Content Process Sandbox Level: 1 Internationalization & Localization Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-NZ"] Default Locale: "en-US" Operating System System Locales: ["en-NZ"] Regional Preferences: ["en-NZ"]
Ingabe lokhu kube usizo kuwena?
Isicaphuno
Toad-Hall
  • Top 10 Contributor
1743 izisombululo 11683 izimpendulo
Kuphostiwe

Impendulo Ewusizo

account4:

    INCOMING: account4, , (pop3) POP.snap.net.nz:995, SSL, passwordCleartext
    OUTGOING: , smtp.snap.net.nz:587, SSL, none, true

Check spelling of server name and username.

  • Incoming Mail Server (POP3): pop.snap.net.nz
  • Port: 995
  • Connection Security: SSL/TLS
  • Authentication Method: Normal Password
  • Username = Full email address.

Outgoing does not have any authentication; suggest you switch this on and try using port 465.

  • Outgoing Mail Server (SMTP): smtp.snap.net.nz
  • Port: 465
  • Connection Security: SSL/TLS
  • Authentication Method: Normal Password
  • Username = Full email address.
'''account4:''' INCOMING: account4, , (pop3) POP.snap.net.nz:995, SSL, passwordCleartext OUTGOING: , smtp.snap.net.nz:587, SSL, none, true ------------------------------ Check spelling of server name and username. * Incoming Mail Server (POP3): pop.snap.net.nz * Port: 995 * Connection Security: SSL/TLS * Authentication Method: Normal Password * Username = Full email address. Outgoing does not have any authentication; suggest you switch this on and try using port 465. * Outgoing Mail Server (SMTP): smtp.snap.net.nz * Port: 465 * Connection Security: SSL/TLS * Authentication Method: Normal Password * Username = Full email address.
Ingabe lokhu kube usizo kuwena? 1
Isicaphuno

Umnikazi wombuzo

Hi Toad-Hall Thanks for coming in with help. The settings you advise are exactly the ones I am using for ever. Very grateful you have given me a chance to ensure they match. What next I wonder? Cheers Ahveetee

Hi Toad-Hall Thanks for coming in with help. The settings you advise are exactly the ones I am using for ever. Very grateful you have given me a chance to ensure they match. What next I wonder? Cheers Ahveetee
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Hi Toad-Hall Thanks for your input. The info you gave matches exactly the settings I have in place. Good to have confirmation that this aspect is OK. Mystery: on Sat 24 Aug NZ time 7 inwards messages appeared in my in-box; however, the usual alert about non-connectivity came on the screen when I tried to get mail. Trying to send still gives me the non-connectivity alert.

Hi Toad-Hall Thanks for your input. The info you gave matches exactly the settings I have in place. Good to have confirmation that this aspect is OK. Mystery: on Sat 24 Aug NZ time 7 inwards messages appeared in my in-box; however, the usual alert about non-connectivity came on the screen when I tried to get mail. Trying to send still gives me the non-connectivity alert.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

ISP fixed the problem at their end. Thanks to all for help and advice.

ISP fixed the problem at their end. Thanks to all for help and advice.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
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