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Firefox (latest download 8/13/19) crashes immediately on startup – any suggestions? Thank you

Kuphostiwe

macOS 10.15 (19A526h) MacBook Pro

 Model Identifier:	MacBookPro12,1
 Processor Name:	Intel Core i7
 Processor Speed:	3.1 GHz
 Number of Processors:	1
 Total Number of Cores:	2
 L2 Cache (per Core):	256 KB
 L3 Cache:	4 MB
 Hyper-Threading Technology:	Enabled
 Memory:	16 GB
 Boot ROM Version:	186.0.0.0.0
 SMC Version (system):	2.28f7

AdapterDeviceID=0x162b AdapterVendorID=0x8086 BuildID=20190717172542 DOMIPCEnabled=1 FramePoisonBase=9223372036600930304 FramePoisonSize=4096 InstallTime=1563909705 Notes=FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP- GL Context? GL Context+ ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName=Firefox ReleaseChannel=release SafeMode=1 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=68.0.1&buildid=20190717172542 StartupCrash=1 StartupTime=1565748654

macOS 10.15 (19A526h) MacBook Pro Model Identifier: MacBookPro12,1 Processor Name: Intel Core i7 Processor Speed: 3.1 GHz Number of Processors: 1 Total Number of Cores: 2 L2 Cache (per Core): 256 KB L3 Cache: 4 MB Hyper-Threading Technology: Enabled Memory: 16 GB Boot ROM Version: 186.0.0.0.0 SMC Version (system): 2.28f7 AdapterDeviceID=0x162b AdapterVendorID=0x8086 BuildID=20190717172542 DOMIPCEnabled=1 FramePoisonBase=9223372036600930304 FramePoisonSize=4096 InstallTime=1563909705 Notes=FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP- GL Context? GL Context+ ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName=Firefox ReleaseChannel=release SafeMode=1 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=68.0.1&buildid=20190717172542 StartupCrash=1 StartupTime=1565748654

Isisombululo esikhethiwe

Are you using Mac beta?

I suspect you have the same problem as https://support.mozilla.org/en-US/questions/1265998

Funda le mpendulo ngokuhambisana nalesi sihloko 1
Isicaphuno

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.100 Safari/537.36

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4246 izisombululo 59405 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

Are you using Mac beta?

I suspect you have the same problem as https://support.mozilla.org/en-US/questions/1265998

Are you using Mac beta? I suspect you have the same problem as https://support.mozilla.org/en-US/questions/1265998
Ingabe lokhu kube usizo kuwena? 1
Isicaphuno

Umnikazi wombuzo

Sounds like I need to wait for the next Mac beta build. Thank you!

Sounds like I need to wait for the next Mac beta build. Thank you!
Ingabe lokhu kube usizo kuwena?
Isicaphuno
cor-el
  • Top 10 Contributor
  • Moderator
17476 izisombululo 157949 izimpendulo
Kuphostiwe
You can try the current Firefox 69 beta with a new profile. *https://www.mozilla.org/en-US/firefox/channel/desktop/#beta *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
Ingabe lokhu kube usizo kuwena? 0
Isicaphuno

Umnikazi wombuzo

Unfortunately I can't create a new profile - profile manager crashes, too.

Unfortunately I can't create a new profile - profile manager crashes, too.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
cor-el
  • Top 10 Contributor
  • Moderator
17476 izisombululo 157949 izimpendulo
Kuphostiwe

The point is to install the 69.0b13 beta and create a new profile with this version to see if that works.

Did you download and install the beta version?

If the beta version crashes as well then you start the Profile Manager then you can uninstall this version (drag to the Trash).

The point is to install the 69.0b13 beta and create a new profile with this version to see if that works. Did you download and install the beta version? If the beta version crashes as well then you start the Profile Manager then you can uninstall this version (drag to the Trash).
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Thank you, yes, I did download and install the beta version. It crashes as well, and I can't get far with the Profile Manager.

Thank you, yes, I did download and install the beta version. It crashes as well, and I can't get far with the Profile Manager.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
cor-el
  • Top 10 Contributor
  • Moderator
17476 izisombululo 157949 izimpendulo
Kuphostiwe

Thanks for reporting on the outcome. Some issues were fixed in the beta version, but your isn't, so you will have to wait until Apple releases the next beta.

Thanks for reporting on the outcome. Some issues were fixed in the beta version, but your isn't, so you will have to wait until Apple releases the next beta.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
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